--- title: 'Customer Experience Systems Admin at Legora' canonical: 'https://feeny.ai/job/customer-experience-systems-admin-legora-new-york-53xz98esny5w' type: 'job' last_seen: '2026-11-06' --- # Customer Experience Systems Admin at Legora - **Company:** [Legora](https://feeny.ai/companies/legora) - **Location:** New York, NY - **Compensation:** $124k–$146k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.ashbyhq.com/legora/b7109fd1-4fc8-4992-a02a-e3eb51ff3bc7 ## Job description ## About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. ## The Role As the Customer Experience Systems Admin, you’ll own the tools and automations that power Legora’s post-sales organization: Engagement, Solutions & Delivery, and Technical Operations. You’ll administer and evolve our support and customer education systems, including Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola. You'll also build the automations and data connectivity that let those systems work together, and partner with AI Enablement to bring AI tooling into day-to-day workflows responsibly. This role reports directly to the Head of Global Services and is based in New York City. ## What You'll Be Doing Systems ownership & administration - Own day-to-day administration of Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola, including configuration, implementation, user management, and data integrity. - Serve as the point of contact for tool-related issues escalated from the Post-Sales organization. - Monitor system performance and reliability, and coordinate resolution of complex issues with vendors and internal IT. - Salesforce/CRM administration remains owned by RevOps and is not part of this role Automation & workflow design - Design and maintain automations and data connectivity across the post-sales tool stack, reducing manual handoffs between systems. - Partner with AI Enablement on configuration, training, and ongoing governance of AI tools embedded in support and services workflows. Cross-Functional Enablement - Train and document best practices for post-sales teams, and act as the internal expert for the systems you own. - Partner with IT, Data, and Product teams on integrations and systems requirements across the post-sales stack ## Who You Are - Systems fluency: Hands-on systems administration experience with support or customer success tooling (Intercom, Zendesk, Clay, Gainsight, or similar). - Project management: You’ve run a tool rollout or migration end to end, from kickoff through adoption, including timelines and stakeholder coordination. - Builder mindset: Comfortable moving between hands-on configuration work and the automation/process design that reduces it over time. - Roughly 4+ years of relevant experience in systems administration, support operations, or CS operations, ideally in B2B SaaS. - Experience with our stack is a strong plus, in order of relevance: Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola. - Salesforce or other CRM experience is a nice-to-have, not a requirement. - This is an individual contributor role; “Manager” reflects ownership of the systems function rather than people management. ## Why This Role - Cross-functional ownership: Own the tools and automations for our cross-functional post-sales organization - Build, don’t inherit: Much of this stack currently lacks a single owner; you’ll define how it’s run rather than inherit someone else’s system. - Direct leadership visibility: Report directly to the Head of Global Services. - Competitive package: Comprehensive salary, benefits, and tools for success. - In-person environment: New York (Union Square) office designed for ambitious builders, with company-provided lunch daily. ## Benefits & Perks We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision - Multiple medical plan options through Aetna and Kaiser Permanente - HSA or Healthcare FSA (based on plan selection) - Dental plans via MetLife - Vision plans via Vision Care Family Support - Generous parental leave - Free access to Maven Clinic - Dependent Care FSA - Free One Medical membership for employees and dependents Additional Perks - Pre-tax commuter benefits - Life Insurance + STD/LTD - 401(K) with generous company match - Unlimited PTO - Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. ## About Legora ## Company Overview - **One-liner**: Legora builds a collaborative AI workspace that empowers legal professionals to review, draft, research, and advise with greater speed and precision. - **Entity Type**: Private (Series D; total funding $865.6M) - **Headquarters**: Stockholm, Sweden - **Founded**: 2023 - **Founders**: Max Junestrand (Co-founder & CEO) ## Core Business - **Primary industry**: Legal Technology (Legal AI) - **Target customers**: Law firms and in-house legal teams (B2B/Enterprise) - **Mission or purpose statement**: "To empower exceptional lawyers" by building the world's first truly collaborative AI for legal work [legora.com/about]. ## Products & Services - **Legora aOS (Agentic Operating System)**: A single platform that connects information, communication, and execution of legal work. Integrates AI agents, monitoring, and workflow tools. - **Agent**: An end-to-end executor that plans, reviews, and delivers complex legal tasks, allowing lawyers to focus on judgment-intensive decisions. - **Monitors**: Continuously scans global regulation and surfaces relevant changes. - **Lists**: Organises legal work from documents and connects AI outputs to workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual Revenue of $50.0M (LinkedIn estimate); Total Funding of $865.6M across 5 rounds (Seed, Series A, B, C, D). - **Notable Investors/Partners**: Accel, Bessemer Venture Partners, ICONIQ, General Catalyst, Benchmark, Redpoint, Y Combinator. Recent Series D (April 2026, $600M) included 23 investors. - **Growth Signals**: 352 employees (+528.8% YoY); 1,000+ customers in 30+ markets; acquired Qura and Walter. Active job postings up 1308% year-over-year (169 open roles). ## Competitive Advantages - **Deep legal domain AI**: Purpose-built for legal workflows rather than general-purpose LLMs. - **Security & compliance**: ISO 27001, ISO 42001, SOC 2 Type II, GDPR, HIPAA certified – critical for law firm adoption. - **Agentic approach**: End-to-end execution of complex legal work, reducing non-billable hours by an average of 30%. ## Strategic Focus - **Building the "OS for legal work"** – a single system connecting information, communication, and execution. - Expanding globally with offices in 16 countries (US, UK, Australia, India, Denmark, etc.). - Deepening AI governance (ISO 42001) to maintain trust and regulatory readiness. ## Why Work Here - **Culture**: Values include "lean in," "fight for excellence," "grow together," and "curiosity and clarity." Emphasis on transparency, speed, and real impact over hierarchy [legora.com/careers]. - **Work environment**: Highly collaborative – "collaboration isn’t a process, it’s our foundation" [legora.com/about]. Hybrid/office presence likely given multiple locations; exact policy not specified. - **Engineering focus**: Roles span software engineering, AI, site reliability, and product design. Hiring process includes a case presentation and a final interview with the CEO. - **Perks**: Not explicitly detailed, but employer rating is 4.4/5 (Work-Life: 4.5, Compensation: 5.0, Culture: 4.4, Career: 4.4) from 9 reviews on LinkedIn. ## Sources 1. [Legora Careers Page](https://legora.com/careers) 2. [Legora Official Site](https://legora.com/) 3. [Legora About Page](https://legora.com/about) 4. [Legora LinkedIn Company Page](https://www.linkedin.com/company/wearelegora) ## Other roles at Legora - [Accounting Engineer - Stockholm](https://feeny.ai/job/accounting-engineer-stockholm-legora-stockholm-zywdmxdyvhmz) — Stockholm, Sweden - [Legal Engineer - Banking & Financial Services](https://feeny.ai/job/legal-engineer-banking-financial-services-legora-sydney-fbvf3gcthjx8) — Sydney, Australia - [ビジネス・デベロップメント・レプレゼンタティブ (Business Development Representative)](https://feeny.ai/job/business-development-representative-legora-tokyo-1hc45589rbde) — Tokyo, Japan - [Compensation Analyst](https://feeny.ai/job/compensation-analyst-legora-new-york-xhxsfwrygz2g) — New York, NY - [GTM SMB Director, EMEA](https://feeny.ai/job/gtm-smb-director-emea-legora-stockholm-cbe1kegv2rep) — Stockholm, Sweden - [Senior Manager, People Advisors](https://feeny.ai/job/senior-manager-people-advisors-legora-london-y9we3tnxsg8f) — London, United Kingdom - [Engagement Associate](https://feeny.ai/job/engagement-associate-legora-london-manyqbe4kgkk) — London, United Kingdom - [Manager, People Operations](https://feeny.ai/job/manager-people-operations-legora-stockholm-95f5t1znzezq) — Stockholm, Sweden - [Engagement Manager - Enterprise Corporates](https://feeny.ai/job/engagement-manager-enterprise-corporates-legora-london-7n2nd4esgprc) — London, United Kingdom - [Software Engineering - Product](https://feeny.ai/job/software-engineering-product-legora-stockholm-yh1c0445f4wb) — Stockholm, Sweden