--- title: 'Customer Experience Team Lead at Slice' canonical: 'https://feeny.ai/job/customer-experience-team-lead-slice-pristina-2vjjy36hr4zy' type: 'job' last_seen: '2026-09-06' --- # Customer Experience Team Lead at Slice - **Company:** Slice - **Location:** Pristina, Kosovo - **Posted:** 2026-04-20 - **Last confirmed live:** 2026-09-06 - **Apply:** https://slice.careers/careers-listing?gh_jid=7820785 ## Job description Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in. The Challenge To Solve Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! Your team will  handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product. ## The Role Join our team as a Customer Experience Team Lead at one of the world's most exciting, mission driven tech companies. In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment. The Team We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward! The Winning Recipe We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include: - 3+ years of experience as a Team Lead or in a similar role within Account Management, Customer Support, or Customer Success - Excellent verbal and written English communication skills - Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues - Proficiency with Google Workspace tools would be ideal - Proven ability to quickly learn and adapt to new browser-based systems - Ability to remain calm and composed during high-pressure situations The Extras Working at Slice comes with a comprehensive set of benefits and competitive salary Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member. Privacy Notice Statement of Acknowledgment When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time. For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com ## About Slice ## Company Overview - **One-liner**: Slice provides zero-cost credit card processing, POS systems, merchant cash advances, and digital tools to help small and medium businesses accept payments and grow. - **Entity Type**: Private (Bootstrapped) – no disclosed funding rounds; privately held. - **Headquarters**: Holmdel, New Jersey, United States - **Founded**: Approximately 2011 (based on “Fifteen years ago” from 2026) - **Founders**: Alex Groyzburg (CEO), Nataly Chayka (COO) ## Core Business - **Primary industry**: Payment processing / Merchant services (Fintech) - **Target customers**: B2B – small and medium businesses, restaurants, retail stores - **Mission statement**: “To simplify payment processing and unlock financial opportunities for every business — no matter its size, history, or location.” ## Products & Services - **Zero Cost Processing (Dual Pricing)**: Merchants can accept credit cards without paying processing fees by offering a cash discount to card-paying customers. Enabled by recent law changes and Slice’s proprietary software. - **Clover POS Systems**: Countertop, handheld, and mobile devices for dip, tap, swipe, and mobile wallet payments. Includes lifetime hardware warranty and next-day replacement. - **Slice Capital (Merchant Cash Advance)**: Fast, flexible funding based on future revenue, not credit score. Simple terms and tailored repayment. - **Loyalty & Gift Card Services**: Built-in loyalty programs and gift card systems integrated with Clover. - **EZ-QR Menu & Website Showcase**: Smart QR menus, online ordering, and branded websites optimized for mobile. - **SliceCare™ Support**: 24/7 customer service with under-20-second response time, instant issue tracking via app, and next-day hardware replacement. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Over $300 billion in payments processed in 2025 (company-claimed); 20,000+ satisfied clients; 146 employees (as of mid-2026) - **Notable Investors/Partners**: No external investors disclosed; partners include Clover (device provider) and various charitable organizations (Tunnels to Towers, American Cancer Society, etc.) - **Growth Signals**: - Named to Inc. Magazine’s Fastest-Growing Companies in 2026 - Year-over-year employee growth of +35.3% (from ~108 to 146) - LinkedIn follower growth of +107.3% year-over-year - Active job postings up +200% year-over-year ## Competitive Advantages - **Zero-cost processing model**: Allows merchants to eliminate processing fees legally, a strong differentiator in the commoditized payments space. - **Proprietary software & hardware**: Slice’s Dual Pricing Program and Clover integration create a sticky ecosystem. - **Customer support speed**: Claims under-20-second response time and next-day hardware replacement. - **Revenue-based funding**: Slice Capital offers fast cash without traditional credit checks, appealing to underserved SMBs. ## Strategic Focus - Expand merchant base (currently over 20,000) by emphasizing zero-cost processing and all-in-one solutions. - Deepen product suite with digital ordering, loyalty, and capital offerings to become a full growth partner. - Scale headcount and sales force (active roles in sales, support, and technology). - Continue leveraging recent regulatory changes that favor dual-pricing models. ## Why Work Here - **Culture**: Described as “family-like” with collaboration, transparency, and integrity. Open office with standing desks. Employees are celebrated with bonuses and monetary incentives. - **Remote/Hybrid**: Some roles are remote (e.g., Technical Support Specialist); sales and installation roles are field-based. Headquarters in Holmdel, NJ with an additional office in New York City. - **Growth**: Fast-growing company (Inc. 5000 honoree) with 35%+ annual headcount increase. Opportunities for advancement in sales, support, and management. - **Employee Ratings**: 4.2/5.0 on Glassdoor (80 reviews) – Culture 4.2, Compensation 4.0, Work-Life 3.9, Career 4.1. - **Notable Perks**: Lifetime hardware warranty, next-day replacements, 24/7 support team; charitable donation per new merchant account. ## Sources 1. [Slice Official Website](https://startslice.com/) 2. [Slice About Page](https://startslice.com/about) 3. [Slice Careers Page](https://startslice.com/careers) 4. [LinkedIn Company Page](https://www.linkedin.com/company/slice-eliminate-processing-fees) 5. [LeadIQ Company Profile](https://leadiq.com/c/slice-merchant-services/5df261889ba577ddcc948492) ## Other roles at Slice - [People Operations Specialist](https://feeny.ai/job/people-operations-specialist-slice-skopje-wfvvrms4n1hv) — Skopje, North Macedonia / Debar, North Macedonia / Ohrid, North Macedonia - [Customer Support Representative](https://feeny.ai/job/customer-support-representative-slice-debar-jx2n8rs9k2s5) — Debar, North Macedonia / Ohrid, North Macedonia / Skopje, North Macedonia - [Restaurant Support Representative](https://feeny.ai/job/restaurant-support-representative-slice-debar-ksfkznyenmr5) — Debar, North Macedonia / Ohrid, North Macedonia / Skopje, North Macedonia - [Delivery & Warehouse Associate - Philly (Part Time)](https://feeny.ai/job/delivery-warehouse-associate-philly-part-time-slice-bellmawr-new-jersey-w1ttqnezwya7) — Bellmawr New Jersey Philadelphia, PA - [Director of Software Development, Developer Experience](https://feeny.ai/job/director-of-software-development-developer-experience-slice-canada-w9btp7h0fggf) — Canada - [Engineering Manager, Services](https://feeny.ai/job/engineering-manager-services-slice-united-kingdom-ade5hkynasmf) — United Kingdom - [Senior People Business Partner, R&D](https://feeny.ai/job/senior-people-business-partner-r-d-slice-united-kingdom-mf71nc7r5fah) — United Kingdom - [Associate Account Manager](https://feeny.ai/job/associate-account-manager-slice-pristina-natx4fjyrezp) — Pristina, Kosovo - [Staff Software Developer, Services](https://feeny.ai/job/staff-software-developer-services-slice-canada-w67yh3ayf94p) — Canada - [Staff Software Developer, Services](https://feeny.ai/job/staff-software-developer-services-slice-united-kingdom-dn0p38jat5np) — United Kingdom