---
title: 'Customer Growth Specialist at Xero'
canonical: 'https://feeny.ai/job/customer-growth-specialist-xero-melbourne-nttx72xfyyvx'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Growth Specialist at Xero

- **Company:** [Xero](https://feeny.ai/companies/xero)
- **Location:** Melbourne, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/xero/b3df5617-e5f3-4ef8-9c60-599465752ea4

## Job description

The role & it's impact: In this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.

By connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero.

The team & how they connect: You will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.

Initially, the role will focus on:

- Executing high-volume outbound campaigns to engage assigned small business accounts.
- Promoting integrated payment and financial solutions including Stripe and GoCardless.
- Managing conversion pipelines using curated account lists provided by data science teams.
- Applying structured sales methodologies to track metrics and achieve target goals.
- Maintain Salesforce records and provide insights to optimise messaging and conversions

Where and how you can work: Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you.

Here are some of the things we are looking for:

- Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.
- Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.
- Strong consultative communication skills to uncover customer needs and explain product benefits clearly.
- Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.
- A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.

At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!

## About Xero

## Company Overview
- **One-liner**: Xero provides cloud-based accounting and financial management software for small businesses, serving over 4.9 million customers worldwide.
- **Entity Type**: Public (ASX: XRO, S&P/ASX 200 component)
- **Headquarters**: Wellington, New Zealand
- **Founded**: July 6, 2006
- **Founders**: Rod Drury, Hamish Edwards

## Core Business
- **Primary industry**: Cloud accounting software (SaaS)
- **Target customers**: Small businesses, accountants, and bookkeepers (B2B)
- **Mission**: To make life better for small businesses globally by automating routine tasks and delivering actionable insights.

## Products & Services
- **Xero Accounting Software**: Cloud-based platform for invoicing, bank reconciliation, expense tracking, payroll, and financial reporting. Sold by subscription (Starter, Standard, Premium tiers).
- **JAX – AI Finance Partner**: An AI-powered assistant integrated into Xero that automates routine tasks and provides insights to help businesses grow.
- **Xero Ecosystem**: Over 1,000 third-party app integrations via the Xero App Store, covering payments, inventory, CRM, and more.
- **Xero for Nonprofits**: Discounted subscriptions (25% off) for eligible nonprofit and community organisations.
- **Xero for Purpose**: Social impact initiatives including financial literacy programmes (Unlock Your Numbers), sustainability tools (Sumday carbon app), and the Xero Beautiful Business Fund (NZ$750,000+ in funding annually).

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded with market cap available on ASX; latest data not included in search results).
- **Key Metric**: Annual Revenue NZ$2.103 billion (FY2025); Net income NZ$227.8 million (FY2025).
- **Notable Investors/Partners**: Board Chair David Thodey; CEO Sukhinder Singh Cassidy. In June 2025, Xero announced an agreement to acquire Melio, a New York-based payments provider, for $2.5 billion.
- **Growth Signals**: Achieved Rule of 40 outcomes of 41.0% (May 2024) and 43.9% (Nov 2024). Customer base grew to 4.9 million. Headcount of 4,610 employees (2025). Expanding globally with offices in New Zealand, Australia, UK, US, Canada, South Africa, and Singapore.

## Competitive Advantages
- **Market leader** in cloud accounting across New Zealand, Australia, and the UK.
- **AI-first approach** with JAX, embedded directly into the core product to reduce manual work.
- **Extensive integration ecosystem** (1,000+ apps) creating high switching costs for customers.
- **Strong brand trust** built over 19 years with a focus on small business success.

## Strategic Focus
- **AI and automation**: Deepening AI capabilities (JAX) to deliver predictive insights and automate finance workflows.
- **Payments expansion**: Acquisition of Melio to strengthen payments capabilities for small businesses.
- **Sustainability**: Reducing carbon emissions (72% reduction in scope 1 & 2), offering free carbon accounting tools, and supporting small business sustainability.
- **Social impact**: Scaling programmes like the Beautiful Business Fund and financial literacy initiatives.

## Why Work Here
- **Culture**: Values-driven, human-centric organisation with a focus on making a tangible impact on small businesses globally.
- **Flexibility**: Emphasises a flexible environment and time for what matters most (remote/hybrid policy not explicitly stated but implied).
- **Perks & benefits**:
  - One paid day off per year for volunteering (Community Connect programme).
  - Free access to Sumday carbon accounting app for employees.
  - Financial literacy resources and mentorship programmes.
- **Engineering & innovation**: Dedicated Engineering and Data & AI teams (open roles visible on careers page). Global collaboration across 7+ countries.
- **Diversity & inclusion**: Indigenous inclusion initiatives (te ao Māori in NZ, Reconciliation Action Plan in Australia), support for Indigenous communities.
- **Sustainability focus**: Employees can contribute to environmental goals through company-wide initiatives.

## Sources
1. [Wikipedia – Xero](https://en.wikipedia.org/wiki/Xero)
2. [Xero About Page](https://www.xero.com/au/about/)
3. [Xero Careers – Inside Xero](https://careers.xero.com/inside-xero/)
4. [Xero Careers – Teams](https://careers.xero.com/)
5. [Xero Homepage](https://www.xero.com/)

## Other roles at Xero

- [Small Business Onboarding Specialist](https://feeny.ai/job/small-business-onboarding-specialist-xero-cape-town-ckyegg0g1wfz) — Cape Town, South Africa
- [Sales Development Specialist](https://feeny.ai/job/sales-development-specialist-xero-melbourne-shak0pynckqn) — Melbourne, Australia
- [Account Executive](https://feeny.ai/job/account-executive-xero-auckland-24xhvx12wnte) — Auckland, New Zealand
- [SEM Senior Manager](https://feeny.ai/job/sem-senior-manager-xero-brisbane-gj9tkq583dnm) — Brisbane, Australia
- [SEM Senior Manager](https://feeny.ai/job/sem-senior-manager-xero-sydney-wjxe3syb7874) — Sydney, Australia
- [SEM Senior Manager](https://feeny.ai/job/sem-senior-manager-xero-melbourne-38tzvghsmasf) — Melbourne, Australia
- [SEM Senior Manager](https://feeny.ai/job/sem-senior-manager-xero-auckland-94sjyamt3khc) — Auckland, New Zealand
- [Senior Engineer - Database](https://feeny.ai/job/senior-engineer-database-xero-auckland-9rfj2zffbkcs) — Auckland, New Zealand
- [Senior Product Manager - Payments & APIs](https://feeny.ai/job/senior-product-manager-payments-apis-xero-vancouver-8ars13emnqra) — Vancouver, Canada
- [Workforce Coordinator - Melio](https://feeny.ai/job/workforce-coordinator-melio-xero-auckland-3qbez4ywdksd) — Auckland, New Zealand