---
title: 'Customer Happiness Intern - Remote at Reedsy'
canonical: 'https://feeny.ai/job/customer-happiness-intern-remote-reedsy-united-kingdom-detv3vrb798f'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Happiness Intern - Remote at Reedsy

- **Company:** Reedsy
- **Location:** United Kingdom
- **Compensation:** £14k–£26k
- **Employment:** internship
- **Work type:** remote
- **Posted:** 2025-08-21
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/reedsy/de732b71-4806-45b9-9a1f-17fea68949d1

## Job description

## About Reedsy

We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer. We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading! Job Description Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion. You will be part of a team of 8. Your role will involve:

- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback; and
- Contributing to maintaining a high NPS (currently at 86!).

## Requirements

- Analytical mind;
- You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
- Native-level English speaker;
- Availability to work full-time (at least 35 hours per week ) for 6 months;
- Customer support experience is welcomed, but not a necessity.

Bonus Points

- Previous experience working/interest in a marketplace and/or in a creative industry;
- A good dose of ambition, as well as a great sense of humour;
- Fluent in French, Spanish, or German.

## Benefits

- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat

Salary range: £14k – £26k

## About Reedsy

## Company Overview
- **One-liner**: Reedsy operates an online marketplace and suite of software tools connecting authors with freelance publishing professionals for editing, design, marketing, ghostwriting, and translation services.
- **Entity Type**: Private (Bootstrapped / Grant-funded; last known funding was a $1.2M grant in 2016)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2014
- **Founders**: Ricardo Fayet, Matt Herron, Vincent Durand

## Core Business
- **Primary industry**: Book and Periodical Publishing / Marketplace for Professional Services
- **Target customers**: B2C (primarily self-publishing and indie authors), B2B (publishers and publishing professionals seeking project work)
- **Mission or purpose**: To give authors the tools and community they need to write, publish, and market high-quality books, while creating economic opportunities for the world’s best publishing professionals.

## Products & Services
- **[Reedsy Marketplace](https://reedsy.com/)**: A curated platform where authors can browse profiles, request quotes, and hire vetted freelance editors, designers, marketers, ghostwriters, translators, and web designers. Only the top ~1% of applicants are accepted as professionals.
- **[Reedsy Book Editor](https://reedsy.com/write)** (free tool): A browser-based writing and editing app designed for book-length manuscripts.
- **[Reedsy Learning](https://blog.reedsy.com/learning/)**: Free, high-quality online courses and webinars for authors covering craft, publishing, and marketing topics.
- **[Reedsy Discovery](https://reedsy.com/discovery)**: A review platform that connects indie authors with early readers and book reviewers.
- **[Reedsy Prompts](https://blog.reedsy.com/creative-writing-prompts/)**: A community writing prompt tool and short story competition hub.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company; no known recent funding round setting a valuation; last funding was a $1.2M grant in 2016)
- **Key Metric**: Annual revenue estimated in the range of $5M–$25M (per LinkedIn company data); community of over **5 million authors** and publishing professionals.
- **Notable Investors/Partners**: Investors include Horizon 2020 (EU grant), DN Capital, Seedcamp, Kima Ventures, and Benjamin Yoskovitz.
- **Growth Signals**:
    - Headcount grew **14.9% YoY** to **371 employees** (per LinkedIn, as of mid-2025).
    - Operates in **33 countries**, with major hubs in the US (40% of staff), UK (13%), Canada, Spain, and Portugal.
    - LinkedIn followers exceed **96,000**, up ~6.8% year-over-year.
    - Revenue range of $5M–$25M for a fully remote, relatively lean lean marketplace places them in a healthy, profitable-looking growth stage for a private company.

## Competitive Advantages
- **Curated, high-quality talent pool**: Accepts only ~1% of freelance applicants, ensuring a high bar for quality comparable to top publishing houses.
- **Full tool ecosystem**: Unlike simple directories, Reedsy provides proprietary tools (writing, collaboration, file sharing, payments, project protection) that keep authors and professionals inside the platform.
- **Strong brand and community trust**: With millions of authors and thousands of professionals, the marketplace has significant network effects, making it harder for new entrants to compete.
- **Remote-native culture**: Fully distributed from the start, with a deep understanding of how to build and scale remote creative teams.

## Strategic Focus
- **Expanding the marketplace** to new professional categories (e.g., ghostwriting, marketing) and to more international markets (33+ countries).
- **Deepening author education** via Reedsy Learning courses and Discovery reviews to fuel author self-sufficiency and community engagement.
- **Refining AI/automation** tools to assist authors while protecting the value of human professionals (the company is cautious about full automation in favor of human creative quality).

## Why Work Here
- **Full remote forever**: Reedsy is a fully distributed company with a team of around 50 core employees (plus a global network of freelancers). Team members work from 15+ countries.
- **Flexible lifestyle**: Co-founders have publicly embraced location-independent work (e.g., co-founder Matt spending months living and working from the Alps).
- **Diverse, global team**: Recruits talent from top publishers (Penguin Random House, HarperCollins, Macmillan) and freelancers globally.
- **High employee satisfaction**: Employer rating of **4.1/5** on LinkedIn across categories including Work-Life (4.1), Culture (4.0), Career Opportunities (4.2), and Compensation (3.9).
- **Flat, autonomous culture**: Small core team allows for significant ownership and impact. Roles span design, editorial, marketing, customer experience, and engineering.

## Sources
1. [Reedsy.com](https://reedsy.com/)
2. [LinkedIn - Reedsy Company Page](https://uk.linkedin.com/company/reedsy)
3. [CB Insights - Reedsy Profile](https://www.cbinsights.com/company/reedsy)
4. [Reedsy Careers on Ashby](https://jobs.ashbyhq.com/reedsy)
5. [Reedsy Careers on Workable](https://apply.workable.com/reedsy/?lng=en)
6. [Starter Story - How Reedsy Started](https://www.starterstory.com/book-publishing-services-marketplace)

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