---
title: 'Customer Insights Manager, Home Health/Hospice (US, Remote) at Eleos Health'
canonical: 'https://feeny.ai/job/customer-insights-manager-home-health-hospice-us-remote-eleos-health-united-0s1dq71fy34b'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Insights Manager, Home Health/Hospice (US, Remote) at Eleos Health

- **Company:** Eleos Health
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.eu.greenhouse.io/eleoshealth/jobs/4947873101

## Job description

Who is Eleos Health?

The people who deliver care in our communities and homes do some of the most important work in healthcare. But too often, theyʼre asked to spend their time navigating paperwork, administrative burden, and problems they only discover after something has already gone wrong.

Eleos exists to change that.

Weʼre building the system of action for community-based care - helping behavioral health, hospice, home health, and other care teams spend less time reacting to problems and more time focused on the people they serve.

Powered by our Polaris AI, Eleos works alongside clinicians and their teams to understand whatʼs happening across care in real time and take action before issues become problems, reducing administrative burden, protecting revenue and compliance, and giving care teams more time and capacity to deliver great care.

Our vision is a world where care teams can stay one step ahead, rather than constantly catching up. Weʼre helping shift an entire industry from reactive to proactive, and we need talented people to help us get there.

happening across care in real time and take action before issues become problems, reducing administrative burden, protecting revenue and compliance, and giving care teams more time and capacity to deliver great care.

Our vision is a world where care teams can stay one step ahead, rather than constantly catching up. Weʼre helping shift an entire industry from reactive to proactive, and we need talented people to help us get there.

What is this opportunity?

We are looking for a Customer Insights Manager to join Eleos Health as we expand into the Home Health and Hospice (HH&H) market, working closely with the Clinical Strategy team. You'll be the HH&H compliance subject matter expert across the company — the bridge between our customers' clinical realities and our product, engineering, sales, and implementation teams. You'll translate regulatory frameworks like CMS Conditions of Participation, OASIS-E, HOPE, PDGM, and hospice eligibility standards into actionable product requirements, compliance rulesets, and customer-facing guidance, while helping build the compliance dashboard and custom rules engine for the Care at Home vertical.

Who are you?

You are someone who has lived the frustration of manual, fragmented compliance in home health and hospice and wants to build the technology that actually fixes it. You've spent real time delivering direct patient care and have since moved into quality assurance or compliance leadership, so you know both sides of the equation — what clinicians live day to day and what auditors expect on paper. You're comfortable in ambiguity and energized by cross-functional work, moving fluidly between product conversations, customer discovery calls, and frontline clinical detail. You're confident enough in your regulatory knowledge to push back when something isn't right, and you find genuine satisfaction in turning dense CMS language into something an engineer or a salesperson can actually use.

How will you contribute?

- Translate CMS Conditions of Participation, state regulations, accreditation standards, and payer requirements into operational workflows and AI rule sets, and maintain compliance rule libraries covering OASIS-E accuracy, HOPE assessment validation, hospice eligibility/recertification documentation, PDGM coding compliance, and SDoH capture.
- Provide clinical validation and subject matter expertise for AI-driven compliance prompts, Live Quality Assist nudges, and compliance dashboard checks, reviewing AI-generated narrative notes, OASIS responses, and HOPE items for clinical accuracy and regulatory alignment.
- Lead discovery sessions with HH&H executives, QA/QAPI directors, and clinicians to identify compliance needs and workflow gaps, and support compliance implementations end-to-end — including data schema validation, EHR ingestion review, and custom rules development.
- Serve as the HH&H compliance SME during customer meetings, QBRs, and onsite visits alongside sales, customer success, and implementation teams.
- Educate internal teams on HH&H compliance personas, regulatory frameworks, and market dynamics, and partner with Product, Clinical Strategy, Engineering, and Sales Engineering to keep HH&H needs reflected in product and go-to-market materials.
- Monitor changes in CMS regulations, MAC and payer requirements, and accreditation standards, translating market and competitive signals into product and positioning recommendations.

What qualifications and skills will help you be successful?

Required qualifications:

- Clinical licensure and direct patient care experience in home health or hospice (RN, PT, OT, SLP, SW, or equivalent)
- 5+ years in quality assurance, compliance, or clinical operations leadership (director level or above preferred) within a home health, hospice, or combined HH&H organization
- Deep working knowledge of CMS Conditions of Participation, OASIS-E, HOPE, PDGM, and hospice eligibility/recertification documentation standards
- Hands-on experience with audit preparation (CMS surveys, state surveys, ADRs, ZPIC/UPIC audits), QAPI programs, and corrective action planning
- Familiarity with major HH&H EHR systems (e.g., HCHB/Homecare Homebase, WellSky/Kinnser, MatrixCare, Netsmart, Careficient, Healthwyse)
- Strong project management skills, with the ability to prioritize and execute across multiple workstreams simultaneously
- Experience with LLM prompt engineering, AI model validation, or data-driven quality improvement methodologies
- Ability to travel domestically (4-10 visits a year) with potential for international travel

Some nice-to-haves:

- Background in revenue cycle management, coding compliance, or billing operations in HH&H
- Certifications such as COS-C, CHC, CPHQ, or HCS-D
- Experience navigating PDGM recoupment risk, hospice fraud enforcement, or CMS TPE reviews

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. This role offers:

- A team of amazing people with a shared vision and the infinite drive to make it happen
- The base pay range for this position is $120,000-150,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy
- Fully remote work environment

## Benefits

For employees

- Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
- Significant equity and 401(k) plans matched to 4%
- Company sponsored retirement plan
- Global business travel insurance for you and any dependents traveling with you
- Domestic conference budget and annual learning & development stipend
- Remote work stipend

Life & family

- Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments
- Fertility treatment and family planning coverage

Culture & development

- Annual learning & development stipend
- Employee resource groups and team-driven celebrations and events

## About Eleos Health

## Company Overview
- **One-liner**: Eleos Health provides an AI-powered system of action for community-based behavioral health organizations, automating documentation, compliance, and revenue cycle management to prevent denials and protect revenue.
- **Entity Type**: Private (Series C; last raised $60M in January 2025)
- **Headquarters**: Boston, Massachusetts, United States (also maintains a significant presence in Israel and offices in Cambridge, MA)
- **Founded**: 2020
- **Founders**: Alon Joffe (CEO), Dror Zaide, and Alon Rabinovich (CTO) are recognized as co-founders [eleos.health/who-we-are](https://eleos.health/who-we-are/)

## Core Business
- **Primary industry**: Healthcare IT / Behavioral Health AI / Mental Health Care
- **Target customers**: B2B – community-based care organizations (community mental health centers, substance use disorder treatment providers, home care agencies), primarily organizations serving Medicaid populations and operating under rigorous state/federal oversight.
- **Mission**: To help behavioral health providers set a new standard for care by streamlining the operations around care, unlocking opportunities for clinicians to improve outcomes and reduce administrative burden.

## Products & Services
- **Documentation**: AI-powered clinical documentation that automatically generates over 50% of required notes per session, reducing documentation time significantly. Integrates via browser extension with any web-based EHR (no APIs needed). [eleos.health](https://eleos.health/)
- **Compliance**: Real-time compliance checks and AI guardrails that flag issues before claim submission. Full note scanning helps CQI and audit teams catch risk earlier, preventing improper payments.  
- **Revenue Cycle Management**: Eligibility insights that surface hidden coverage and reduce self-pay, plus denial prevention by intercepting errors before claims are created.  
- **Clinical Insights Agent**: An in-workflow clinical co-pilot that synthesizes client insights and expert-vetted guidelines to support providers in crisis & risk assessment, evidence-based practices, SUD, and CCBHC contexts.  
- **Polaris AI Engine**: A purpose-built AI engine designed specifically for the clinical and operational complexity of community-based care, powering all platform capabilities.  
- **Workflow Agents**: Autonomous agents that execute tasks under organizational rules—verifying, guiding, and completing work across clinical, compliance, and revenue cycle workflows.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metrics**:
  - **Total Funding**: $136.2M (per LinkedIn; CB Insights reports $126M). Includes Seed ($6M, led by aMoon Fund), Series A ($20M, led by F‑Prime and Eight Roads Ventures), Series B ($40M, led by Menlo Ventures), and Series C ($60M, led by Greenfield Partners). [linkedin.com/company/eleoshealth](https://www.linkedin.com/company/eleoshealth) | [cbinsights.com](https://www.cbinsights.com/company/eleos-health)
  - **Annual Revenue**: Approximately $7.6M (per LinkedIn)
  - **Employees**: 256 (42.9% YoY growth); 44% in the US, 43% in Israel, rest in UK/France.
- **Notable Investors / Partners**: aMoon Fund, F‑Prime, Eight Roads Ventures, Menlo Ventures, Greenfield Partners. Strategic partner: CalMHSA (California Mental Health Services Authority). [eleos.health/press](https://eleos.health/press)
- **Growth Signals**:
  - Headcount grew +42.9% year-over-year; LinkedIn followers reached 61,902 (+10.5% YoY)
  - CalMHSA selected Eleos as statewide AI technology partner for behavioral health
  - Earned ISO 42001 certification (first global standard for AI systems security)
  - Expanded AI agents across the full care journey
  - Job postings increased +114.3% year-over-year (15 active openings as of report)

## Competitive Advantages
- **Purpose‑built AI**: Polaris AI is designed specifically for community‑based care, not adapted from a general‑purpose model, giving deeper clinical and operational relevance.
- **EHR‑agnostic integration**: Works with any web‑based EHR via browser extension – no API work, no compatibility risk.
- **Prevention over correction**: Shifts compliance and revenue protection upstream into the care workflow, stopping errors before claims are submitted (up to 75% of improper Medicaid payments are preventable documentation issues).
- **Proven outcomes**: Randomized controlled trial showed faster symptom reduction; customers see up to 50% reduction in documentation time and significant reduction in uninsured clients through hidden coverage discovery.
- **Enterprise‑grade security**: HIPAA compliant, HITRUST certified, SOC 2 Type II, ISO 27001, ISO 27799, ISO 42001.
- **Clinician‑first design**: Built with real‑world clinical expertise for intuitive, non‑intrusive workflows.

## Strategic Focus
- **Expand AI agents** across the full care journey (clinical, compliance, revenue cycle).
- **Deepen state and federal partnerships** (e.g., CalMHSA) to serve Medicaid and CCBHC organizations at scale.
- **Grow revenue cycle management capabilities** to address the reimbursement gap in community care.
- **Scale the team** – active hiring across engineering, product, sales, and customer success, especially in remote US and hybrid roles.
- **Maintain leadership in behavioral health AI** by continuing to invest in agentic workflow technology.

## Why Work Here
- **Culture**: High employee satisfaction (LinkedIn rating 4.7/5.0 from 66 reviews; Culture 4.7, Career 4.7). Values include compassion, diversity, and work‑life balance.
- **Work environment**: Remote and hybrid roles available (current openings include US Remote, plus offices in Boston and Israel). Global team with employees across the US, Israel, UK, and France.
- **Perks & well‑being**: Significant company resources dedicated to employee mental health; emphasis on healthy work‑life integration. “Better mental health on a global level starts with better mental health right here.”
- **Growth opportunities**: Fast‑growing company (+42.9% headcount YoY) with ample room for career progression. Active hiring for roles like Senior Backend Data Engineer, Group Product Manager, Account Executive, and more.
- **Mission‑driven**: Opportunity to directly impact the quality and accessibility of behavioral health care for underserved populations.

## Sources
1. [eleos.health](https://eleos.health/) – Main product and platform information
2. [eleos.health/career](https://eleos.health/career/) – Careers page with culture, benefits, and open positions
3. [eleos.health/who-we-are](https://eleos.health/who-we-are/) – Leadership team and company differentiators
4. [linkedin.com/company/eleoshealth](https://www.linkedin.com/company/eleoshealth) – Company details, employee count, funding, revenue, reviews
5. [cbinsights.com/company/eleos-health](https://www.cbinsights.com/company/eleos-health) – Additional funding and product summary
6. [eleos.health/press](https://eleos.health/press) – Press releases (CalMHSA partnership, ISO 42001 certification, agent expansion)

## Other roles at Eleos Health

- [AI Transformation Engineer](https://feeny.ai/job/ai-transformation-engineer-eleos-health-tel-aviv-wk80a9d9n572) — Tel Aviv, Israel
- [Office Manager- Part-Time (50%)](https://feeny.ai/job/office-manager-part-time-50-eleos-health-tel-aviv-qgsc9qrs70th) — Tel Aviv, Israel
- [Account Manager (US, Remote)](https://feeny.ai/job/account-manager-us-remote-eleos-health-united-states-33rtg79c3tss) — United States
- [People Operations Manager](https://feeny.ai/job/people-operations-manager-eleos-health-tel-aviv-qhf2ch7632cf) — Tel Aviv, Israel
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-eleos-health-tel-aviv-kc9r0dnyah63) — Tel Aviv, Israel
- [Senior Full Stack Developer](https://feeny.ai/job/senior-full-stack-developer-eleos-health-tel-aviv-aryy9nrga5r5) — Tel Aviv, Israel
- [Account Executive - Home Health/Hospice (US, Remote)](https://feeny.ai/job/account-executive-home-health-hospice-us-remote-eleos-health-united-states-gkrx82j9jz4p) — United States
- [Marketing Associate (US, Remote)](https://feeny.ai/job/marketing-associate-us-remote-eleos-health-united-states-3kqffgy9td9s) — United States
- [Director of People](https://feeny.ai/job/director-of-people-eleos-health-israel-hfs8j12m6rxz) — Israel
- [Senior Backend Data Engineer](https://feeny.ai/job/senior-backend-data-engineer-eleos-health-tel-aviv-047ck0dgh9y6) — Tel Aviv, Israel