--- title: 'Customer IT Support Desk Agent at Acron Aviation' canonical: 'https://feeny.ai/job/customer-it-support-desk-agent-acron-aviation-whiteley-y6dh5kqt5sxk' type: 'job' last_seen: '2026-09-07' --- # Customer IT Support Desk Agent at Acron Aviation - **Company:** Acron Aviation - **Location:** Whiteley - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-06-23 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/acronaviation/cdb0f69e-ab27-4f5b-a693-62a9f6491b76 ## Job description Product Line Overview (Flight Data Intelligence): Acron Aviation’s Flight Data Intelligence (FDI) organization provides advanced flight data analytics, safety insights, and operational intelligence solutions to aircraft operators worldwide. Through a combination of aviation expertise, data science, and cloud-based technology, FDI helps customers improve safety, compliance, operational efficiency, and fleet performance. Our teams work closely with airlines, operators, OEMs, and regulators to transform aviation data into actionable intelligence that supports safer skies and better operational outcomes. Job Title Customer IT Support Desk Agent – Flight Data Intelligence Position Summary Acron Aviation Analytics is seeking a proactive and customer-oriented IT Support Desk Agent to deliver high-quality customer-facing Tier 1 and Tier 2 technical support across our global flight data analysis operations. This role involves managing and administering user profiles, responding to service requests, and ensuring reliable IT performance across web-based flight analysis platforms and enterprise tools, both on-premises and in cloud environments. The ideal candidate combines technical expertise with strong communication and customer service skills to maintain operational excellence in a fast-paced aviation environment while supporting customers in improving aviation safety. ## Key Responsibilities - Serve as the first point of contact for IT-related queries and service requests via phone, email, chat, or ticketing systems - Administer user profiles, permissions, and access rights across Windows, UNIX, and Linux environments - Provide customer-facing technical support for aviation-related applications, flight data systems, and maintenance management tools - Troubleshoot and resolve issues related to hardware, software, and networks, ensuring minimal disruption to operational teams - Support web-based business and operational applications, including secure portals and flight tracking systems - Assist in basic network troubleshooting and escalate complex connectivity issues as required - Promote and enforce cybersecurity and data protection standards across aviation IT systems - Record incidents, resolutions, and change requests within the IT service management system - Keep customers informed on the progress of requests through professional and effective communication - Collaborate with other IT teams to improve processes, reduce downtime, and enhance user satisfaction - Compile timely, comprehensive, and accurate documentation and reports - Manage multiple priorities while maintaining composure and service quality Required Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience - 2–3 years of experience in IT support, helpdesk, or customer-facing technical roles - Proficiency with Windows, UNIX, and Linux operating systems - Experience supporting web-based applications and enterprise IT environments - Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies - Good understanding of cybersecurity and data protection principles - Experience working with databases and SQL - Experience working within Docker and Kubernetes environments - Experience supporting cloud-based technologies - Strong problem-solving ability and customer service mindset - Excellent verbal and written communication skills ## Preferred Additional Skills - Familiarity with scripting languages such as PowerShell, Bash, or Python - Familiarity with front-end technologies, including JavaScript, jQuery, HTML, and CSS - Experience supporting SaaS platforms and cloud-hosted applications - Knowledge of aviation systems, flight data analytics platforms, or aviation software environments ## Why Join Acron Aviation - Be part of a leading aviation technology environment where IT performance directly supports flight safety and operational excellence - Work with diverse technologies and mission-critical systems supporting global aviation customers - Opportunities for growth in IT systems administration, cybersecurity, cloud technologies, and aviation software - Collaborative and supportive culture focused on service excellence and continuous improvement ## About Acron Aviation ## Company Overview - **One-liner**: Acron Aviation delivers avionics, pilot training, flight data intelligence, and simulation solutions for commercial aviation operators and OEMs worldwide. - **Entity Type**: Private (acquired by TJC LP in November 2023 for $800M) - **Headquarters**: St. Petersburg, Florida, USA - **Founded**: 2023 (as Acron Aviation, with heritage tracing back more than 90 years to Edwin Link’s first flight simulator) - **Founders**: Not disclosed (spun out from L3Harris’s Commercial Aviation Solutions business) ## Core Business - **Primary industry**: Aviation and Aerospace Component Manufacturing - **Target customers**: Aircraft operators (commercial, corporate, rotary-wing), airframe OEMs, and pilot training organizations (B2B, enterprise) - **Mission**: “Innovate to create safer skies.” ## Products & Services - **Avionics Systems**: OEM-certified ADS-B surveillance, configurable voice and data recorders, collision avoidance systems, navigation displays and processors, thermal switches. - **Flight Data Intelligence**: Flight data monitoring, operational analytics, and risk management services (monitors 18,000+ flights per day). - **Pilot Training**: Full Flight Simulators and training devices, with training centers in London (UK), Bangkok (Thailand), and Miami (USA). Also offers distance learning and maintenance training solutions. - **Driver Training Solutions**: Professional-grade driving simulators and training programs for commercial and fleet operators. ## Market Standing - **Valuation / Market Cap**: Not publicly traded; acquired for $800M in November 2023. - **Key Metric**: 130,000+ recorders, displays, and processors delivered; 350+ flight simulators in operation; 18,000+ flights monitored daily. - **Notable Investors / Partners**: Owned by private equity firm TJC LP. Acquired Trakka Systems in October 2025. - **Growth Signals**: 611 employees (+90% year-over-year, +520 people); global footprint across 12 countries (USA, UK, Thailand, India, France, etc.); recent acquisition of Trakka Systems; active job postings for engineering and systems roles. ## Competitive Advantages - Over 90 years of combined heritage in aviation simulation and avionics (original Link simulator lineage). - Unique “tier 1.5” positioning: combines OEM-certified hardware with turnkey training and data analytics under one roof. - Global support network with AOG services, spares, repairs, and refurbished equipment across multiple continents. - Extensive installed base (millions of flight hours of data, 350+ simulators) providing network effects for training and data services. ## Strategic Focus - Become the unconventional “tier 1.5 partner of choice” for customers. - Expand capabilities through acquisitions (e.g., Trakka Systems for electro-optical systems). - Continue investing in flight data analytics and simulation technology to drive safety and efficiency. - Scale headcount and global production facilities to meet growing demand. ## Why Work Here - **Culture & Values**: “Move Fast. Own It. Customer First. Speak Candidly.” Emphasis on collaboration, creativity, and diversity through Employee Resource Groups (ERGs). - **Work Environment**: Hybrid/office roles across multiple US locations (St. Petersburg HQ, Burnsville, Grand Rapids, Phoenix, Salt Lake City, Sanford) plus UK (London) and Thailand (Bangkok). - **Benefits (US highlights)**: - Competitive compensation - Medical, dental, vision, FSA/HSA - 10 holidays + flexible time-off; some locations offer 9/80 schedules - 401k match up to 6% - 6 weeks parental leave - Wellness programs and Employee Assistance Program - Education assistance for qualified degree programs - **Benefits (UK highlights)**: - Pension employer match up to 7% - 25 days holiday + bank holidays, buy/sell up to 5 days - Life assurance (4x salary) - Private medical insurance and Digital GP - **Benefits (Thailand highlights)**: - Group health & life insurance including dental - Provident fund - Transportation allowance - Annual health check-up - **Engineering Culture**: Opportunities across embedded hardware, FPGA, software V&V, systems engineering, avionics reliability, and electro-optical systems. Strong focus on safety-critical technology. ## Sources 1. [acronaviation.com](https://acronaviation.com/) 2. [Acron Aviation About Us](https://acronaviation.com/about-us/) 3. [Acron Aviation Careers](https://acronaviation.com/careers/) 4. [Acron Aviation Jobs on Lever](https://jobs.lever.co/acronaviation) 5. [LinkedIn Company Profile](https://linkedin.com/company/acronaviation) ## Other roles at Acron Aviation - [Lead Avionics Certification Engineer](https://feeny.ai/job/lead-avionics-certification-engineer-acron-aviation-phoenix-yepy2ac9d2zp) — Phoenix, AZ - [Value Stream Leader, Thermal Switch](https://feeny.ai/job/value-stream-leader-thermal-switch-acron-aviation-grand-rapids-zzyb43489tz6) — Grand Rapids, MI - [Lead, Systems Engineer](https://feeny.ai/job/lead-systems-engineer-acron-aviation-phoenix-fcazgcxrnena) — Phoenix, AZ - [Specialist, RF Electrical Engineer](https://feeny.ai/job/specialist-rf-electrical-engineer-acron-aviation-phoenix-xtgbz4s5ek36) — Phoenix, AZ - [Senior Test Engineer](https://feeny.ai/job/senior-test-engineer-acron-aviation-grand-rapids-6w43cgkhv9v6) — Grand Rapids, MI - [Specialist, Software Engineer (Functional Lead)](https://feeny.ai/job/specialist-software-engineer-functional-lead-acron-aviation-phoenix-fbx6qbvvrx7h) — Phoenix, AZ - [Associate Systems Engineer](https://feeny.ai/job/associate-systems-engineer-acron-aviation-phoenix-ta8bx191ay4d) — Phoenix, AZ - [Embedded Hardware Engineer – Electro-Optical Systems](https://feeny.ai/job/embedded-hardware-engineer-electro-optical-systems-acron-aviation-sarasota-r0qjspazp862) — Sarasota, FL - [Senior Production Test Systems Engineer](https://feeny.ai/job/senior-production-test-systems-engineer-acron-aviation-grand-rapids-hf5qgxxkfa8d) — Grand Rapids, MI - [Avionics Technical Support Engineer](https://feeny.ai/job/avionics-technical-support-engineer-acron-aviation-bengaluru-shbmbm536vm2) — Bengaluru, India