--- title: 'Customer Journey Analytics Consultant (Adobe AEP & CJA) at Ogilvy Australia' canonical: 'https://feeny.ai/job/customer-journey-analytics-consultant-adobe-aep-cja-ogilvy-australia-melbourne-fwm6ww8r3tzf' type: 'job' last_seen: '2026-11-12' --- # Customer Journey Analytics Consultant (Adobe AEP & CJA) at Ogilvy Australia - **Company:** Ogilvy Australia - **Location:** Melbourne, Australia - **Posted:** 2026-11-11 - **Last confirmed live:** 2026-11-12 - **Apply:** https://job-boards.greenhouse.io/ogilvyaus/jobs/4753314005 ## Job description Customer Journey Analytics Consultant (Adobe AEP & CJA) WPP Enterprise Solutions | Sydney or Melbourne | 12-month contract WPP Enterprise Solutions is looking for two experienced Customer Journey Analytics Consultants with strong hands-on expertise in Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA) to join a major enterprise client engagement. This is an exciting opportunity to work on a large-scale customer data and analytics initiative, partnering with enterprise data and technology teams to design and deliver solutions that enable deeper customer insights and more effective journey measurement. You'll bring together your technical knowledge, analytical thinking and consulting skills to translate business and analytics requirements into practical, scalable technical solutions. What You'll Do: - Partnering with client stakeholders and data teams to understand customer analytics objectives, use cases and technical requirements - Leading technical discovery sessions and workshops to assess data sources, availability, integration requirements and potential gaps - Designing customer analytics solutions using Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA) - Defining data ingestion, integration and transformation requirements, including working with schemas, datasets and Adobe Experience Data Model (XDM) - Developing technical solution designs, data flows and architecture documentation - Translating business requirements into detailed functional and technical specifications - Supporting data validation, troubleshooting and implementation planning - Working closely with solution architects, engineers and analytics specialists to deliver scalable customer journey analytics capabilities - Providing technical guidance and recommendations to client stakeholders throughout the engagement. What You'll Ideally Bring: - Hands-on experience with Adobe Experience Platform (AEP), including data ingestion, schemas, datasets and integrations - Practical experience with Adobe Customer Journey Analytics (CJA), particularly solution design, implementation or configuration - A strong understanding of customer data architecture, data modelling and integration patterns - Experience translating business and analytics requirements into technical specifications and solution designs - The ability to design and communicate end-to-end technical solutions - Experience working directly with enterprise clients, particularly data and technology stakeholders - Strong analytical, problem-solving and technical documentation skills - Excellent communication and stakeholder management capabilities. - Adobe Experience Platform or Adobe Customer Journey Analytics certifications - Experience with Adobe Real-Time Customer Data Platform (RT-CDP) - Knowledge of XDM, identity resolution and profile unification - Experience with Adobe Analytics and other Adobe Experience Cloud products - Strong SQL skills and familiarity with enterprise data platforms - Knowledge of web and mobile analytics, event tracking and data collection - Understanding of consent management, privacy and data governance - Experience working on large-scale customer data, digital experience or analytics transformation programs. We're particularly interested in candidates who have worked directly with Adobe's platforms and have been involved in implementation and technical solution design, rather than those whose experience is primarily focused on reporting and dashboard consumption. If you're an experienced Adobe AEP and CJA specialist who enjoys solving complex customer data challenges and working closely with enterprise clients, we'd love to hear from you. ## #LI-CO1 ## About Ogilvy Australia ## Company Overview - **One-liner**: Ogilvy Australia is an award‑winning integrated creative network that helps brands and people create impact through advertising, PR, experience, consulting and health. - **Entity Type**: Public (subsidiary of WPP) - **Headquarters**: Sydney, New South Wales, Australia - **Founded**: 1977 (as the Australian office of Ogilvy, which was founded in 1948 by David Ogilvy) - **Founders**: David Ogilvy (parent company); the Australian entity was established as a local office of the global network. ## Core Business - **Primary industry**: Advertising Services / Marketing Communications - **Target customers**: B2B and B2C; works with large enterprises and brands across Australia and the APAC region. - **Mission / Purpose**: “We inspire brands and people to impact the world” – creating iconic, culture‑changing, value‑driving ideas that deliver measurable results for clients. ## Products & Services Ogilvy Australia organises its capabilities into five core disciplines (all housed under the Ogilvy name): - **Advertising**: Creative campaigns, brand strategy, and full‑funnel media. - **Public Relations & Influence**: Earned media, influencer marketing, and reputation management. - **CX and Customer Relationship Design**: Customer experience strategy, loyalty programs, CRM, and data‑driven personalisation. - **Growth & Innovation**: Digital transformation, business consulting, product and venture incubation, behavioural science. - **Health**: Specialised healthcare and pharmaceutical marketing (regulatory‑compliant communications). Each discipline works together through a model called “borderless creativity” – assembling the right experts for each client challenge rather than operating in silos. ## Market Standing - **Valuation / Market Cap**: Not publicly available (Ogilvy Australia is a private subsidiary of WPP, a public company). - **Key Metric**: Annual revenue not disclosed; estimated from headcount and industry benchmarks suggests a mid‑sized agency (revenue likely in the tens of millions AUD). - **Notable Investors / Partners**: Owned by WPP (one of the world’s largest advertising groups). Key clients include major Australian and global brands (not named in sources). - **Growth Signals**: - Ranked #1 Most Effective Network and #1 Most Creative Network in Australia (WARC Rankings). - 2024 Grand Effie winner (“Til it’s Done”). - APAC Effies Agency of the Year (2023). - Headcount of 122 employees (LinkedIn) – a 19.4% year‑on‑year decline (possibly due to restructuring). - Monthly web traffic of ~11,400 visits (+101.3% MoM, +37.3% YoY). - Conflicting reports on total headcount: Built In lists 227 total employees (including Auckland office?), while LinkedIn shows 122. Both figures cited as conflicting. ## Competitive Advantages - **Borderless creativity model**: A connected specialist structure that removes internal barriers, allowing the agency to flexibly “cast” the right talent from any discipline for any client brief. - **Award‑winning track record**: Consistently ranked among Australia’s most effective and creative agencies (Effies, WARC, Cannes Lions). - **Global network, local depth**: Backed by Ogilvy’s worldwide resources and WPP’s scale, but with deep local market understanding and a 40+‑year Australian heritage. - **Employer of Choice**: Won the Australian Business Awards “Employer of Choice” for six consecutive years (as of 2024) – the only agency to do so. ## Strategic Focus - **Deepening digital and AI capabilities**: Appointment of Sally Borda as Managing Partner & AI Lead signals a push to integrate generative AI and data‑driven tools into client work. - **Expanding CX and consulting**: The “Growth & Innovation” and “Customer Relationship Design” practices are positioned for high growth, helping clients navigate digital transformation. - **Nurturing talent pipeline**: Active involvement in AWARD School (a key source of new hires) and programs like JuniorCru indicate a focus on developing young creative talent. - **Hybrid / in‑office culture**: The agency operates with a strong in‑office presence (Melbourne office noted as “in‑office” on Built In); open roles are listed as in‑office, suggesting a return‑to‑office stance. ## Why Work Here - **Award‑winning creative culture**: Consistently recognised for both effectiveness and creativity – employees work on high‑profile, industry‑impacting campaigns. - **Employer of Choice (6 years)**: Strong HR practices, supportive environment, and focus on employee wellbeing. - **Perks**: Generous parental leave (family + childcare benefits), generous PTO/time off. - **Career development**: Clear paths for progression; many alumni move to other top agencies (TBWA, DDB, Clemenger, M&C Saatchi) or return to Ogilvy. - **Work‑style**: Predominantly in‑office (Sydney, Melbourne, Brisbane), with a collaborative, studio‑like atmosphere. Remote/hybrid options not highlighted – likely limited. - **Current openings**: As of the latest data, only 2–3 active vacancies (Account Executive, Revenue Accountant, Digital Producer), indicating a lean, selective hiring approach. ## Sources 1. [ogilvy.com.au](https://www.ogilvy.com.au/) – Company website 2. [ogilvy.com.au/careers](https://www.ogilvy.com.au/Careers) – Careers page 3. [linkedin.com/company/ogilvy-australia](https://au.linkedin.com/company/ogilvy-australia) – LinkedIn company page 4. [builtin.com/company/ogilvy-australia](https://builtin.com/company/ogilvy-australia) – Built In company profile 5. [job-boards.greenhouse.io/ogilvyaus](https://job-boards.greenhouse.io/ogilvyaus) – Greenhouse job board (referenced in prompt) ## Other roles at Ogilvy Australia - [Social Director](https://feeny.ai/job/social-director-ogilvy-australia-sydney-p0ae3zhsf0x8) — Sydney, Australia - [Content Producer](https://feeny.ai/job/content-producer-ogilvy-australia-sydney-t89rmv6rm0tm) — Sydney, Australia - [Digital Project Manager](https://feeny.ai/job/digital-project-manager-ogilvy-australia-melbourne-qx5tqbasqn2t) — Melbourne, Australia - [Digital Project Manager](https://feeny.ai/job/digital-project-manager-ogilvy-australia-sydney-4bbjayn6rnas) — Sydney, Australia - [Customer Journey Analytics Consultant (Adobe AEP & CJA)](https://feeny.ai/job/customer-journey-analytics-consultant-adobe-aep-cja-ogilvy-australia-sydney-wmrzs40fkg20) — Sydney, Australia - [Freelance Account Director](https://feeny.ai/job/freelance-account-director-ogilvy-australia-melbourne-xbemcfvx9112) — Melbourne, Australia - [Braze Solution Architect](https://feeny.ai/job/braze-solution-architect-ogilvy-australia-melbourne-nb031f0v2r8n) — Melbourne, Australia - [Braze Solution Architect](https://feeny.ai/job/braze-solution-architect-ogilvy-australia-sydney-gk5w0wh93mrm) — Sydney, Australia - [Senior Social Media Manager (Corporate & B2B Social and Influence)](https://feeny.ai/job/senior-social-media-manager-corporate-b2b-social-and-influence-ogilvy-australia-8e3cpr4cw4mp) — Perth, Australia - [Expressions of interest](https://feeny.ai/job/expressions-of-interest-ogilvy-australia-auckland-bhnz0erbdcqx) — Auckland, New Zealand / Brisbane, Australia / Melbourne, Australia / Perth, Australia / Sydney, Australia