---
title: 'Customer Lead at CUBE'
canonical: 'https://feeny.ai/job/customer-lead-cube-toronto-w1rpypnm5cjh'
type: 'job'
last_seen: '2026-11-11'
---

# Customer Lead at CUBE

- **Company:** CUBE
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/CUBE/aceba1e5-793c-4c09-9733-3617f58acd23

## Job description

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.

Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

## Role Mission

You'll be the face of CUBE to our clients — the single point of accountability across the entire customer relationship from first engagement through to live delivery and BAU. Working closely with teams across Client Services, Intelligence & Analytics, Technology and Operations, you'll ensure our clients consistently receive an exceptional level of service while driving real compliance outcomes for their organisations.

This is a role for someone who thrives at the intersection of project delivery, client relationship management, and regulatory technology — someone equally comfortable running a complex implementation and presenting to a senior stakeholder.

What You'll Be Doing: Client Relationship & Delivery

- Own the end-to-end implementation lifecycle — from initial engagement and statements of work through to project delivery and BAU transition.
- Build and maintain strong relationships with clients, driving engagement and ensuring satisfaction throughout the relationship.
- Lead client-facing meetings and workshops on and off-site, presenting project status, demonstrating platform functionality, and managing expectations.
- Proactively identify and resolve issues before they escalate, ensuring unrivalled service and retention.

Internal Collaboration

- Work across legal, finance, and technology functions to ensure all requirements are met for each client engagement.
- Maintain and develop partner relationships to ensure clients receive a high-quality, aligned service proposition.
- Be the voice of the client internally — gather requirements and feedback, and influence the product roadmap by advocating for client needs.

Quality & Continuous Improvement

- Perform UAT testing of client releases as required.
- Continuously develop your own industry knowledge through events, webinars, and reading.

What we’re looking for:

- Project management and delivery of change and technology transformation within the financial sector; in particular, regulatory-driven initiatives
- Exposure to Risk and Compliance based implementation projects
- Strong understanding of large-scale programme delivery (Agile, DevOps, waterfall) – SCRUM qualifications would be beneficial
- Experience of using agile delivery tools such as JIRA, etc
- Understanding of digital transformation and capable of conveying key concepts and principles to your team and clients at multiple levels of seniority
- Ability to facilitate workshops and eliciting business requirements with minimal supervision
- Understanding of how to operationalise new operating models, technology and processes for the financial services sector
- Prior experience working in consulting firms and /or technology vendors within financial services would be a distinct advantage
- Understanding of financial services regulations (e.g. MIFID II and FRTB. SFTR, EMIR, Dodd Frank, CSDR, etc) would be desirable
- Organised and passionate about building and delivering customer-centric propositions
- Ability to manage multiple stakeholder communities with varying levels of experience
- Ability to lead teams and take full accountability for delivery
- Ability to demonstrate strong collaboration across a wide spectrum of colleagues, including internationally. A proven track record of working with offshore teams would be a major benefit.
- High level of drive, commitment to achieving solutions and ability to work under pressure
- Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and rationalise these into workable solutions which can then be delivered
- A demonstrable commitment to diversity and inclusiveness

Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.​ CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About CUBE

## Company Overview
- **One-liner**: CUBE provides Automated Regulatory Intelligence (ARI) solutions powered by a purpose-built AI engine (RegBrain), helping regulated firms across banking, insurance, and asset management stay compliant with ever-changing global regulations.
- **Entity Type**: Private (Private Equity backed; latest round led by Hg in March 2024)
- **Headquarters**: London, United Kingdom
- **Founded**: 2011
- **Founders**: Ben Richmond (CEO)

## Core Business
- **Primary industry**: RegTech (Regulatory Technology) – also classified as Technology, Information and Internet.
- **Target customers**: B2B – primarily Tier 1 & Tier 2 banks, insurers, asset/investment managers, payment firms; approximately 1,000 customers worldwide.
- **Mission / Purpose**: “To empower every regulated firm with the business intelligence to meet complex compliance challenges.”

## Products & Services
- **CUBE RegPlatform**: An end-to-end automated regulatory intelligence platform that captures, standardises, and contextualises regulatory data across financial crime, cybersecurity, privacy, tech risk, and more. Maps content onto customers’ compliance frameworks.
- **RegBrain**: Purpose-built AI engine (combining computer vision, generative AI, machine learning, and NLP) that tracks, analyses, and monitors laws, rules, and regulations in every country and published language, delivering always up-to-date regulatory views.
- **Regulatory Change Management (RCM)**: Services and tools to help clients manage regulatory updates and adapt their compliance posture.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric (Private)**: Total funding includes at least two major Private Equity rounds (led by Hg and Bregal Milestone). Reported annual revenue of GBP 2.7 million (likely an older or partial figure; reliable current revenue not publicly available).
- **Notable Investors / Partners**: Hg (lead in 2024 round), Bregal Milestone (lead in 2022 round). Also acquired Acin (2023) and The Hub.
- **Growth Signals**:
  - Global footprint across 6 main hubs, operating in 25 countries.
  - Employee count fluctuates between ~550 (LinkedIn) and ~700+ (company site), with 22 active job postings (as of mid-2025).
  - Recent acquisition of Acin and The Hub expanded capabilities and customer base.
  - Named market leader for regulatory intelligence; first deal with a Tier 1 US global bank in 2016 and deployed “the world’s biggest regulatory intelligence platform” at a major financial institution.

## Competitive Advantages
- **AI‐driven regulatory intelligence** – RegBrain automates the tracking, analysis, and monitoring of regulations across jurisdictions and languages, reducing manual effort and risk of missing changes.
- **Global coverage** – Covers regulations in every country and published language, a significant barrier for competitors.
- **End‑to‑end solution** – From data capture to compliance framework mapping, reducing the need for multiple vendors.
- **Expert‑validated insights** – Combines AI with human regulatory experts to ensure accuracy and context.

## Strategic Focus
- Expanding AI capabilities – further development of RegBrain, including agentic AI and generative AI features.
- Deepening content coverage and data quality across all regulated sectors.
- Growing the customer base beyond financial services into adjacent highly regulated industries.
- Strengthening global presence through strategic acquisitions (e.g., Acin, The Hub) and organic hiring.

## Why Work Here
- **Mission‑driven culture** – Emphasises “make it happen” mentality, giving employees autonomy to innovate and shape the company’s future.
- **Remote / Hybrid flexibility** – Many roles are listed as fully remote or hybrid (London hub). Global team across 19+ countries.
- **Development focus** – “Unlock endless opportunities for growth, collaboration and innovation”; internal mobility and skill‑building encouraged.
- **Diversity & Inclusion** – Actively collects DE&I data to improve hiring practices; values inclusive environment.
- **Engineering & AI‑heavy** – Large technical team (138 in Tech, 75 in Research, 51 in Product) working at the forefront of AI/ML applied to regulatory data.

## Sources
1. [cube.global – About Us](https://cube.global/about-us)
2. [cube.global – Careers page](https://cube.global/about-us/careers)
3. [careers.cube.global – main careers site](https://careers.cube.global/)
4. [LinkedIn – CUBE company profile](https://www.linkedin.com/company/cube-global)
5. [jobs.ashbyhq.com/CUBE](https://jobs.ashbyhq.com/CUBE)

## Other roles at CUBE

- [Paralegal](https://feeny.ai/job/paralegal-cube-london-2e3be849zbba) — London, United Kingdom
- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-cube-manila-sgbrj8e0hsvz) — Manila, Philippines
- [Data Solution Architect](https://feeny.ai/job/data-solution-architect-cube-london-xhe7yg388war) — London, United Kingdom
- [Enterprise Sales Director](https://feeny.ai/job/enterprise-sales-director-cube-london-m4sbrw6f6bg8) — London, United Kingdom
- [Senior Governance, Risk and Compliance Specialist](https://feeny.ai/job/senior-governance-risk-and-compliance-specialist-cube-bengaluru-8jaw8hmgpx04) — Bengaluru, India
- [Senior Project Lead](https://feeny.ai/job/senior-project-lead-cube-san-francisco-wx27bx4nd24b) — San Francisco, CA
- [QA Analyst](https://feeny.ai/job/qa-analyst-cube-pondicherry-ajer54sqxj6h) — Pondicherry, India
- [Data Quality Analyst](https://feeny.ai/job/data-quality-analyst-cube-pondicherry-t4sa6tzzspd1) — Pondicherry, India
- [MLOps Engineer](https://feeny.ai/job/mlops-engineer-cube-bengaluru-5znr0fjx6k8a) — Bengaluru, India
- [Head of Enterprise Sales, Americas](https://feeny.ai/job/head-of-enterprise-sales-americas-cube-new-york-w5mhx5gwyefe) — New York, NY