---
title: 'Customer Love Team Member at Butternut Box'
canonical: 'https://feeny.ai/job/customer-love-team-member-butternut-box-london-h52z17kp3c1s'
type: 'job'
last_seen: '2026-09-17'
---

# Customer Love Team Member at Butternut Box

- **Company:** Butternut Box
- **Location:** London, United Kingdom
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/butternutbox/jobs/8809768002

## Job description

Fresh Food, Happy Dogs.

We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.

We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.

🐾 The job:

We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive.

You will be joining an exceptional team to be the eyes and ears of Butternut Box, talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you, especially making use of email, phone, live chat, and social media channels. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.

We want you to tell us in your initial application what your favourite dog breed is and why. The right fit will be someone who is motivated by the idea of bringing moments of happiness to the people (and dogs!) we serve and is excited by the idea of working in an exciting business from within our office in White City, London.

This role is for 39 hours per week, Monday - Friday 9am to 6pm. This is a hybrid role with office days on Monday, Wednesday and Thursday.

Some of your day-to-day activities will include:

- Being the face and voice of Butternut Box to new and existing customers.
- Using communication tools including phone, email, live chat and social media to keep customers informed.
- Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
- Bringing happy moments to the people (and dogs!) we serve.
- Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
- Helping to form our culture and voice, and bring a fresh pair of eyes to everything.

We need to be accessible to our customers at all times, this means that for the majority of this role you will need be confident and have a passion for helping them on the phone.

👀 What we're looking for:

- A passion for problem solving and finding resolutions independently.
- You have experience in a customer service role.
- Experience using a Macbook also a bonus but not essential.
- Ready to get stuck in and work hard.
- Good numerical reasoning skills and the ability to understand complex plans and discounts.
- Exceptional communication skills, both spoken and written.
- Kind, giving and thoughtful.
- You can work autonomously to a very high standard, and also thrive as part of a team.
- Eager to learn and improve.
- Genuine, honest, reliable and adaptable.
- You love dogs.

⏳ The interview process:

- Initial call with your dedicated Talent Acquisition Partner, carried out remotely.
- Sometimes the process will include a take home task, or a presentation of some kind.
- Skills interview, usually carried out remotely.
- Behaviours interview, usually carried out in person.
- Depending on the seniority of the role you're applying for, there may be a final Leadership interview as a final step.

We usually expect our interview process to take 3-5 weeks, end to end.

🙌 Our benefits:

- 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years
- 5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most
- £500 personal learning & development budget to sharpen your skills
- Share options grant - everyone owns a piece of Butternut's success.
- A significant discount on our Fresh food, to keep your own dogs as healthy as our customers
- Enhanced parental leave
- Flexible core working hours
- Cycle to work scheme
- Pension with NEST
- Private Medical Insurance with Vitality
- Private Dental Insurance with Bupa
- Paid time off for fertility treatments and pregnancy loss
- Paid sabbaticals for squad members with 5 or more years service at Butternut
- Discounted gym access through MyGymDiscounts
- Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)

💡 Important things to note:

- There are 4 stages to this interview process. If successful after your application you will be invited for a call with our internal recruiter. The second stage is a written task where you'll be asked a mixture of questions, some based on your experience and some situational based. The third and fourth stage will be face to face interviews with members of the Customer Love leadership team.
- The set hours listed could change based on the unforeseen needs of the Customer Love team and Butternut Box, which is a seven day per week operation. If there are to be any changes to your hours or days of work, reasonable notice and consultation will be given.
- We recommend getting your application in as soon as possible. We reserve the right to close the role early.

- Our team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.

- We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.

- For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.

❗️We believe in a seat at the table for everyone.

Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.

## About Butternut Box

## Company Overview
- **One-liner**: Butternut Box delivers fresh, tailored dog food directly to customers’ doors, aiming to improve the health and happiness of dogs and their humans.
- **Entity Type**: Private (funding stage not publicly available)
- **Headquarters**: London, United Kingdom (187 Wood Lane, London W12 7FQ)
- **Founded**: 2016
- **Founders**: Kev and Dave (full names not disclosed)

## Core Business
- **Primary industry**: Fresh dog food manufacturing and direct-to-consumer subscription delivery
- **Target customers**: B2C – dog owners in the UK, Ireland, and Benelux
- **Mission statement**: “To deliver health and happiness to dogs and their humans all over the world.”

## Products & Services
- **Fresh Dog Food Subscription**: Tailored meal plans based on each dog’s breed, weight, age, and activity level. Meals are freshly prepared, delivered to the customer’s door, and average £2.30 per meal. Over 34 million meals have been served since founding.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 34 million meals served (as of 2020, but likely higher now); team size of ~830 squad members (as per careers page, though a press release states 300+, indicating rapid growth)
- **Notable Investors/Partners**: Not disclosed in available materials
- **Growth Signals**: B-Corp certified; expanded from UK to Ireland and Benelux; multiple office locations (London, Amsterdam, Berlin, Worksop); 52 open job positions as of the search date

## Competitive Advantages
- **Fresh, personalised nutrition**: Meals are customised for each dog, unlike many mass‑produced dry or canned foods.
- **B‑Corp certification**: Demonstrates commitment to social and environmental impact, including donations of meals to dogs in need (e.g., £80,000 worth of meals in 2020) and climate funding via Ecologi.
- **Strong brand and community**: Office dog culture, charity partnerships, and a values‑driven approach (“Dedicated and Determined”, “Open and Honest”, “For the Love of Dogs”).

## Strategic Focus
- **Geographic expansion**: Currently operating in the UK, Ireland, and Benelux, with plans to reach more European markets.
- **Sustainability**: Dedicated sustainability team and funding of climate solutions; likely to deepen eco‑friendly packaging and supply chain initiatives.
- **Product and service innovation**: Continuously improving meal tailoring and customer experience, with a focus on health and convenience.

## Why Work Here
- **Culture**: Described as a “fast‑moving start‑up” that values growth, transparency, and fun. Monthly socials, summer/winter parties, and Friday drinks.
- **Flexibility**: Flexible working hours and working‑from‑home days; hybrid arrangements likely.
- **Perks**: 25 days holiday + bank holidays + extra day per year of tenure; enhanced parental leave; personal learning budget of £500/year; cycle‑to‑work scheme; pension; free counselling service; charity leave; generous discount on dog food.
- **Office environment**: Dog‑friendly offices with unlimited supply of dog hugs; co‑working spaces in London, Amsterdam, and Berlin.
- **Diversity & Inclusion**: Proudly promotes a diverse and inclusive workplace.

## Sources
1. [butternutbox.com](https://butternutbox.com/) – Homepage and company description
2. [press.butternutbox.com](https://press.butternutbox.com/about-butternut-box) – Press release with key facts (mission, meals served, team size, pricing)
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/butternutbox) – Careers page with job listings
4. [landing.butternutbox.com](https://landing.butternutbox.com/butternut-careers) – Detailed benefits and culture page

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