---
title: 'Customer Marketing Manager at BioRender Inc.'
canonical: 'https://feeny.ai/job/customer-marketing-manager-biorender-inc-canada-nhhg36t4be8b'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Marketing Manager at BioRender Inc.

- **Company:** BioRender Inc.
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.gem.com/biorender/am9icG9zdDqa4b-3ZdGP2bjX0iLOtY0L

## Job description

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀

As the first-ever Customer Marketing Manager at BioRender, you’ll build this function on the Marketing team from the ground up. You’ll own how we tell customer stories, celebrate our biggest advocates, and keep scientists/leaders engaged at every stage of their user journey. You’ll work closely with Product Marketing, Field Marketing, Customer Success, and Demand Gen as you turn our best customers into our loudest champions. This is a rare opportunity to shape customer advocacy programming and customer lifecycle touchpoints at a fast-growing, product-led SaaS company.

## What you'll be doing

- Own case study production end to end, from identifying strong customer stories, to interviewing customers, to writing and publishing polished, publication-ready assets.
- Build BioRender's customer advocacy program from scratch, including testimonials, review generation, and a pipeline of customers ready to speak, write, or appear on our behalf.
- Partner with Field Marketing and Product Marketing to run customer-facing events and programming, such as customer panels, roundtables, and community moments that deepen customer relationships and serve as references for new business.
- Execute customer lifecycle campaigns across email and in-app channels, partnering with Growth and CS to drive adoption, retention, and expansion.
- Represent BioRender in public online communities such as Reddit, engaging authentically with scientists and researchers, and helping shape how our brand shows up in these spaces.
- Partner cross-functionally with Sales, CS, Product, and Data teams to source customer insights and translate them into marketing assets and programs.
- Take on high-impact generalist marketing projects as they arise; we're a small, fast-growing team, and you'll help wherever the highest-leverage work is.

## What you bring to the table

- 3+ years of experience in customer marketing or customer success at a B2B SaaS company, with a track record of managing full projects independently.
- Expertise in building and nurturing relationships with high value customers
- Experience writing emails to customers to drive revenue goals
- Excellent written communication and storytelling skills; you can distill complex, technical customer feedback into a compelling narrative.
- A proven ability to manage your own workload across multiple concurrent projects, take initiative, and problem-solve within existing guidelines.
- Strong collaborator who communicates clearly across teams and can influence peers and stakeholders without formal authority.
- Comfortable using data to prioritize your work and report on program results.
- Bonus: background in life sciences or experience marketing to researchers, PIs, or academic audiences.

Why join us?

- We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
- BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries!
- Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies
- We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.

BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

## About BioRender Inc.

## Company Overview
- **One-liner**: BioRender is the world’s first software platform that enables scientists to quickly create and share professional, publication-ready scientific figures and illustrations.
- **Entity Type**: Private (venture-backed; Y Combinator graduate; $17.3M total funding)
- **Headquarters**: Toronto, Ontario, Canada (with a significant presence in the United States)
- **Founded**: 2017
- **Founders**: Shiz Aoki (CEO), Katya Shteyn (CTO), Ryan Marien

## Core Business
- **Primary industry/industries**: Life Sciences, Scientific Communication, Software Development
- **Target customers**: B2B and B2C – researchers at universities, pharmaceutical companies, government labs, and scientific journals; over 4 million scientists globally
- **Mission or purpose statement**: To empower scientists to visually communicate their science, turning ideas, data, and discoveries into clear, trustworthy visuals, and giving researchers time back to focus on their science.

## Products & Services
- **BioRender (SaaS)**: A web-based platform with no download required. It offers a library of over 50,000 scientifically accurate icons and templates from 30+ fields of biology. Users can build figures, graphs, and slides, and the platform now includes AI features that generate editable figures and allow precise edits using natural language. It also supports data graphing (import from Prism, CSV, Excel) and flowchart/protocol generation. The software is used for grants, journal submissions, presentations, and posters.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding – $17.3M (as of latest Series A in April 2023). The company is also reported to be profitable.
- **Notable Investors/Partners**: Y Combinator (lead investor in Seed and Series A rounds). Other investors in earlier rounds include undisclosed angels.
- **Growth Signals**: 199 employees (+16.2% YoY); 50+ active job postings (+78.6% YoY); over 24 million scientific figures created; users in 100+ countries; 500,000+ publication citations; trusted by top research institutions worldwide.

## Competitive Advantages
- **World’s largest library** of editable, scientifically accurate visuals, curated by industry professionals.
- **AI that gets the science right** – built on the library, it can generate and modify figures with contextual understanding of biology.
- **Deep domain expertise** – co-founder Shiz Aoki was a lead medical illustrator for National Geographic, and the team understands the unique challenges of scientific communication.
- **High switching costs** – deeply integrated into researchers’ workflows (figures, grants, publications); over 24M figures created and 500K citations.

## Strategic Focus
- **AI‑powered scientific communication**: Expanding AI features to accelerate figure creation and editing.
- **End‑to‑end workflow**: Integrating data analysis, graphing, figure creation, and presentation building into one platform.
- **Scaling enterprise sales**: Hiring for enterprise product marketing and account executives to serve large pharma and academic institutions.
- **Remote‑first growth**: Continuing to hire across the US and Canada, with a distributed team spanning 5 countries.

## Why Work Here
- **Culture**: Passionate problem‑solvers at the intersection of science and technology; emphasis on science communication and impact.
- **Remote/hybrid policy**: Proudly remote‑first. Teams meet 2–4 times per year for hackathons and quarterly planning. Employees can work from another country for up to three months per year.
- **Perks and benefits**: Comprehensive health and dental (including mental health and HSA), equity ownership (all employees are part‑owners), salary top‑up and baby bonus for growing families, virtual lunch‑and‑learns, games, and happy hours.
- **Engineering culture**: Practical assessments in interviews; focus on skills and career growth; strong technical team (40 in technical roles, 16% of workforce). Average engineer salary ~$120K USD.

## Sources
1. [BioRender About Page](https://www.biorender.com/about)
2. [BioRender Careers Page](https://www.biorender.com/biorender-careers)
3. [BioRender Homepage](https://www.biorender.com/)
4. [LinkedIn Company Profile](https://linkedin.com/company/biorender)
5. [Gem Careers Page](https://jobs.gem.com/biorender)

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