---
title: 'Customer On-Site - Columbus, OH at Traba'
canonical: 'https://feeny.ai/job/customer-on-site-columbus-oh-traba-columbus-3y0dx4fmj6bq'
type: 'job'
last_seen: '2026-09-04'
---

# Customer On-Site - Columbus, OH at Traba

- **Company:** Traba
- **Location:** Columbus, OH
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/traba/e3ee1cb6-8c24-4b5c-b3ff-c85472a73585

## Job description

## ABOUT THE ROLE

As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.

This role requires professionalism, strong communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment.

## SCHEDULE

Fri-Sun 6am-6pm, Thursdays from 5pm-7pm

## RESPONSIBILITIES

- Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
- On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
- Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
- Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
- Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
- Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
- Account Growth: Identify and drive wallet expansion opportunities within the account.

## REQUIREMENTS

- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
- English required.
- 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills (email and in-person).
- Professional demeanor and ability to represent Traba with both workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
- Organized, detail-oriented, and a proactive problem solver.
- Comfortable working in fast-paced, dynamic warehouse environments.

## COMPENSATION

Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

## About Traba

## Company Overview
- **One-liner**: Traba delivers labor and intelligence for the industrial supply chain, connecting businesses with reliable workers and automating operations through its AI platform.
- **Entity Type**: Private (backed by Founders Fund, Khosla Ventures, General Catalyst)
- **Headquarters**: New York City, United States
- **Founded**: 2021
- **Founders**: Mike Shebat (Co-Founder & CEO), Akshay Buddiga (Co-Founder & CTO)

## Core Business
- **Primary industry**: Light industrial staffing and supply chain technology
- **Target customers**: B2B – industrial businesses in manufacturing, warehousing, logistics, fulfillment, food production, and distribution
- **Mission or purpose**: Empower both businesses and workers to reach their full productivity and potential; build a world where the global supply chain operates at peak efficiency.

## Products & Services
- **Staffing Solutions**: A tech-powered platform that vets, matches, and schedules reliable light industrial workers for open shifts, with a 98% show rate and 1–2 day time-to-fill on average. Available for long-term, permanent, and seasonal assignments.
- **Neo (Intelligence Platform)**: An AI layer that reads across a company’s existing systems (HRIS, WMS, ERP, TMS, etc.), learns workflows and SOPs, surfaces operational insights, and automates problem resolution before issues hit the floor.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Annual revenue of $4.3M (LinkedIn estimate); 400K workers on platform; 173 employees (+35.9% YoY)
- **Notable Investors / Partners**: Founders Fund, Khosla Ventures, General Catalyst
- **Growth Signals**: 5X revenue growth year-over-year; 91% week-over-week worker consistency; operations in 5 countries (US, Mexico, Philippines, Colombia, Canada); 35 open job postings as of mid-2026; expanding AI product (Neo) across customer stacks.

## Competitive Advantages
- **Tech-first approach**: Combines a modern staffing platform with an AI intelligence layer (Neo) that integrates with existing enterprise systems, unlike traditional staffing agencies.
- **High reliability**: 98% show rate, 24/7 support with dedicated CSMs, and no-show coverage.
- **Consistent workforce**: 91% week-over-week worker consistency on average.
- **Vetted talent**: All workers are U.S. work-eligible and background-checked.

## Strategic Focus
- **Disrupt the global supply chain**: Starting with labor staffing, then expanding Neo as a broader operational intelligence platform.
- **Product expansion**: Continue building Neo to automate more workflows and uncover efficiency gains.
- **Market growth**: Launching in new geographies and customer verticals (manufacturing, logistics, e-commerce fulfillment).

## Why Work Here
- **Culture**: “High-slope individuals” – the company seeks top 1% talent, often from Uber, Google, Meta, DoorDash, Palantir, etc. Emphasis on growth mindset, customer obsession, and long-term thinking.
- **Team**: Flat structure with significant impact per person; 79% of employees in operations, 19% in technical roles.
- **Benefits**: Early stage startup equity, 100% paid health/dental/vision, Wellhub (Gympass) membership, One Medical, DoorDash dinner for NYC office, flexible PTO, parental leave, commuter benefit, HSA, mental health benefits (Talkspace, HealthAdvocate, Teladoc).
- **Work environment**: Hybrid/office presence in NYC (HQ) and Miami; remote not explicitly stated but likely role-dependent. Engineering teams work on fast-turnaround product development.
- **Growth trajectory**: Rapidly scaling company with 5X revenue growth and expanding headcount.

## Sources
1. [traba.work](https://traba.work/)
2. [traba.work/company/careers](https://traba.work/company/careers)
3. [traba.work/company/about](https://traba.work/company/about)
4. [jobs.ashbyhq.com/traba](https://jobs.ashbyhq.com/traba)
5. [linkedin.com/company/traba-work](https://www.linkedin.com/company/traba-work)

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