---
title: 'Customer On-Site Manager - Milpitas, CA at Traba'
canonical: 'https://feeny.ai/job/customer-on-site-manager-milpitas-ca-traba-henderson-tsn5vz9c0hqh'
type: 'job'
last_seen: '2026-10-16'
---

# Customer On-Site Manager - Milpitas, CA at Traba

- **Company:** Traba
- **Location:** Henderson, NV
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/traba/73c51733-a7b4-4f60-aae3-a65fe126336e

## Job description

## About the Role

As the Customer On-Site Manager, you will be Traba’s senior operational leader embedded within one of our most strategic client partnerships: a leading manufacturer of AI inference hardware. You’ll serve as the primary point of contact between Traba and the client’s on-site leadership, owning service delivery end to end and representing Traba inside a highly technical, fast-moving production environment. This role is built for a polished, analytically minded operator who can earn the trust of sophisticated engineering and operations stakeholders, translate their needs into clear workforce plans, and run a high-performing team on the ground. You’ll be the face of Traba at the site, and the standard you set will define the partnership. This is a full-time, on-site role (40+ hours per week) in the San Jose/Milpitas area. Coverage may expand to multiple regional locations.

## Responsibilities

- Strategic Client Partnership: Own the relationship with the client’s operations, manufacturing, and leadership teams. Run regular business reviews, anticipate needs ahead of production ramps, and act as a trusted advisor on workforce strategy.
- Service Delivery & Performance: Drive measurable outcomes across fill rate, attendance, retention, quality, and productivity. Define site KPIs, track them rigorously, and present clear, data-backed reporting to client and Traba leadership.
- Workforce Planning: Partner with the client to forecast labor needs across production schedules, launches, and scale-up phases. Translate forecasts into staffing, onboarding, and scheduling plans that keep the line covered.
- On-Site Leadership: Oversee worker vetting, onboarding, training, and performance management end to end. Coach workers, enforce site standards, and build a culture of accountability, safety, and quality.
- Process & Compliance: Ensure workers are trained on and adhere to site-specific protocols, which may include ESD handling, cleanroom practices, safety standards, and quality procedures. Identify process gaps and implement improvements.
- Issue Resolution & Escalation: Proactively surface risks before they impact the client. Manage incidents and escalations with sound judgment, discretion, and clear communication.
- Cross-Functional Coordination: Serve as the bridge between the client, Traba Operations, Worker Support, and leadership, ensuring alignment and fast execution.
- Account Growth: Identify opportunities to expand Traba’s footprint within the account and partner with internal teams to execute.

## Requirements

- Bachelor’s degree in Business, Operations Management, Supply Chain/Logistics, Industrial Engineering, or a related field required; Master’s degree (MBA or similar) a plus.
- 10+ years of professional experience, including at least 3–4 years in an on-site operations leadership, account management, or client-facing operations role.
- Proven track record managing high-stakes client relationships with senior or technical stakeholders.
- Strong analytical skills: comfortable building reports, tracking KPIs, and using data to drive decisions (Excel/Google Sheets proficiency expected).
- Exceptional written and verbal communication; able to present confidently to executives and engineers alike.
- Executive presence: polished, composed, and credible in a professional, high-expectations environment.
- Experience leading or coaching frontline teams, with the ability to set and enforce high standards.
- Highly organized, detail-oriented, and proactive, with sound judgment under pressure.
- Comfortable working on-site in a manufacturing environment and adapting quickly to evolving priorities.

## Preferred Qualifications

- Experience in semiconductor, electronics, hardware, automotive, or other advanced manufacturing environments.
- Familiarity with ESD, cleanroom, ISO, or lean/Six Sigma practices.
- Background in staffing, workforce management, or operations consulting.
- Bilingual (English/Spanish).

## About Traba

## Company Overview
- **One-liner**: Traba delivers labor and intelligence for the industrial supply chain, connecting businesses with reliable workers and automating operations through its AI platform.
- **Entity Type**: Private (backed by Founders Fund, Khosla Ventures, General Catalyst)
- **Headquarters**: New York City, United States
- **Founded**: 2021
- **Founders**: Mike Shebat (Co-Founder & CEO), Akshay Buddiga (Co-Founder & CTO)

## Core Business
- **Primary industry**: Light industrial staffing and supply chain technology
- **Target customers**: B2B – industrial businesses in manufacturing, warehousing, logistics, fulfillment, food production, and distribution
- **Mission or purpose**: Empower both businesses and workers to reach their full productivity and potential; build a world where the global supply chain operates at peak efficiency.

## Products & Services
- **Staffing Solutions**: A tech-powered platform that vets, matches, and schedules reliable light industrial workers for open shifts, with a 98% show rate and 1–2 day time-to-fill on average. Available for long-term, permanent, and seasonal assignments.
- **Neo (Intelligence Platform)**: An AI layer that reads across a company’s existing systems (HRIS, WMS, ERP, TMS, etc.), learns workflows and SOPs, surfaces operational insights, and automates problem resolution before issues hit the floor.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Annual revenue of $4.3M (LinkedIn estimate); 400K workers on platform; 173 employees (+35.9% YoY)
- **Notable Investors / Partners**: Founders Fund, Khosla Ventures, General Catalyst
- **Growth Signals**: 5X revenue growth year-over-year; 91% week-over-week worker consistency; operations in 5 countries (US, Mexico, Philippines, Colombia, Canada); 35 open job postings as of mid-2026; expanding AI product (Neo) across customer stacks.

## Competitive Advantages
- **Tech-first approach**: Combines a modern staffing platform with an AI intelligence layer (Neo) that integrates with existing enterprise systems, unlike traditional staffing agencies.
- **High reliability**: 98% show rate, 24/7 support with dedicated CSMs, and no-show coverage.
- **Consistent workforce**: 91% week-over-week worker consistency on average.
- **Vetted talent**: All workers are U.S. work-eligible and background-checked.

## Strategic Focus
- **Disrupt the global supply chain**: Starting with labor staffing, then expanding Neo as a broader operational intelligence platform.
- **Product expansion**: Continue building Neo to automate more workflows and uncover efficiency gains.
- **Market growth**: Launching in new geographies and customer verticals (manufacturing, logistics, e-commerce fulfillment).

## Why Work Here
- **Culture**: “High-slope individuals” – the company seeks top 1% talent, often from Uber, Google, Meta, DoorDash, Palantir, etc. Emphasis on growth mindset, customer obsession, and long-term thinking.
- **Team**: Flat structure with significant impact per person; 79% of employees in operations, 19% in technical roles.
- **Benefits**: Early stage startup equity, 100% paid health/dental/vision, Wellhub (Gympass) membership, One Medical, DoorDash dinner for NYC office, flexible PTO, parental leave, commuter benefit, HSA, mental health benefits (Talkspace, HealthAdvocate, Teladoc).
- **Work environment**: Hybrid/office presence in NYC (HQ) and Miami; remote not explicitly stated but likely role-dependent. Engineering teams work on fast-turnaround product development.
- **Growth trajectory**: Rapidly scaling company with 5X revenue growth and expanding headcount.

## Sources
1. [traba.work](https://traba.work/)
2. [traba.work/company/careers](https://traba.work/company/careers)
3. [traba.work/company/about](https://traba.work/company/about)
4. [jobs.ashbyhq.com/traba](https://jobs.ashbyhq.com/traba)
5. [linkedin.com/company/traba-work](https://www.linkedin.com/company/traba-work)

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