---
title: 'Customer Onboarding Consultant at Voxie Inc'
canonical: 'https://feeny.ai/job/customer-onboarding-consultant-voxie-inc-latin-america-68hm5zh3zsvz'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Onboarding Consultant at Voxie Inc

- **Company:** Voxie Inc
- **Location:** Latin America
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/voxieinc/jobs/4727658005

## Job description

At Voxie, we believe conversation is the future. We've created the only SMS platform purpose-built for franchises, helping national brands drive local results across 15,000+ locations. Our AI-enhanced texting solution transforms how multi-unit businesses engage customers, drive sales, and stay compliant all with a few clicks.

## About The Role

As a Customer Onboarding Consultant, you will serve as the implementation partner for Voxie's growing franchise and multi-location brands. You'll own the implementation lifecycle end to end, pairing hands-on technical skill with the polish and clarity it takes to keep multiple stakeholders aligned and moving.

This role is a fit for someone organized, articulate, and dependable. Someone who creates structure and accountability while building the kind of trust that turns clients into advocates. You'll be comfortable presenting to marketing and operations leaders, coordinating with franchisees, and running several implementations at once without letting any of them slip.

## What You Will Do

- Lead mid-market franchise implementations from kickoff to go-live, managing multi-location rollouts, stakeholder dynamics, and clear project plans with defined deliverables and owners
- Manage a portfolio of concurrent implementations, prioritizing across accounts and keeping timelines honest and visible
- Build trust with marketing and operations leaders, franchisees/owners, and their staff through professional presence and consistent follow-through
- Document customer workflows and technical requirements in ways that educate users and scale across a franchise system
- Coordinate across Engineering, Product, Sales, and Customer Success to manage franchise-specific integrations, POS systems, and third-party vendor requirements
- Contribute to and improve the onboarding playbook, templates, and enablement materials the broader team uses

SMS Strategy Development & Execution

- Translate customer goals and sales agreements into actionable SMS strategies aligned to brand guidelines while maintaining compliance
- Design SMS customer journeys, including message cadences, campaign copy, audience segmentation, and automation workflows for franchise use cases (acquisition, retention, promotions, loyalty, reminders)
- Balance franchisor requirements with franchisee execution, creating strategies that hold brand consistency while enabling local customization
- Define success metrics and optimization plans, establishing KPIs tied to business goals (revenue, engagement, visits, repeat purchases) and providing data-driven recommendations
- Build compliance requirements (TCPA, CTIA) into SMS strategies and educate clients on consent management, opt-outs, and messaging best practices

## What You Will Need

Required Experience

- Full professional fluency in English, written and spoken. This role is client-facing every day, leading live meetings and writing directly to customers, so near-native command of English is essential rather than nice to have
- 2+ years in a consultative onboarding, implementation, or account management role supporting multi-location or franchise organizations
- 1+ year working with marketing technology or digital communication tools in a customer-facing capacity
- Experience managing relationships with director and manager-level stakeholders, and comfort presenting to VP-level audiences
- Track record of running multiple implementations at once and keeping them on schedule

Core Competencies

- Professional Presence: You show up polished and prepared in every interaction, from emails to presentations to live meetings
- Accountability & Follow-Through: You set clear expectations and hold stakeholders to them without straining the relationship
- Process-Oriented Mindset: You create clarity from complexity through systematic documentation and project management
- Proactive Problem-Solving: You ask clarifying questions before starting work, anticipate roadblocks, and raise issues before they escalate
- Adaptability: You move between accounts at different stages and levels of sophistication without losing momentum

Technical & Professional Skills

- Solid project management skills with the ability to run several concurrent implementations
- Technical aptitude for API integrations, POS systems, compliance requirements, and multi-location data flows
- Strong written and verbal communication. You write clear, professional emails and lead confident client meetings
- Bonus: Experience at an early-stage or high-growth SaaS company

Engagement Details

- This is a contract engagement, not a full-time employee position
- Fully remote, with ideal candidates based in Central or South America
- Requires meaningful daily overlap with U.S. business hours to support client calls and internal collaboration
- Reliable high-speed internet and a quiet, professional environment for video meetings

What Success Looks Like

- Clients view you as a trusted partner and expand into additional locations or use cases
- Implementations complete on time with minimal escalations because you managed ahead of the problems
- Internal teams trust your judgment, and the documentation you create gets reused by others
- You graduate accounts to Customer Success with clean handoffs and clear context

## About Voxie Inc

## Company Overview
- **One-liner**: Voxie is a conversational AI-powered SMS marketing platform purpose-built for franchise and multi-location businesses, enabling centralized compliance and localized customer engagement.
- **Entity Type**: Private (Series stage not publicly disclosed)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2018
- **Founders**: Not publicly listed; CEO is Adam Waid

## Core Business
- **Primary Industries**: Franchise marketing, SMS/text message marketing, AI-powered conversational marketing, quick-service restaurants (QSR), home services, fitness & wellness
- **Target Customers**: B2B – enterprise franchisors, multi-location brands, franchisees (specifically brick-and-mortar storefronts)
- **Mission / Purpose**: “Help businesses drive more revenue by better connecting with and learning from their customers via two-way conversations.” [voxie.com/careers/](https://www.voxie.com/careers/)

## Products & Services
- **Voxie SMS Platform**: A SaaS platform that combines enterprise SMS infrastructure with AI to manage text marketing at scale. Core features include:
  - **Centralized Compliance & Opt-In Management**: Corporate teams control opt-ins, opt-outs, and brand standards at the national level.
  - **Local Automation**: Franchisees deploy automated messaging flows and two-way conversations tailored to their local audience.
  - **AI-Powered Capabilities**:
    - Generative AI for message and reply creation.
    - Sentiment-based response guidance.
    - Data extraction from conversations for personalization.
    - Automated campaign categorization for analytics.
  - **Integrations**: HubSpot, Salesforce, mParticle, and a public API for custom integrations. [voxie.com](https://www.voxie.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue – approximately **$2.0M** (estimated based on publicly available data); serves **15,000+ locations** across franchise brands [linkedin.com](https://www.linkedin.com/company/voxiechat)
- **Notable Investors / Partners**: Not publicly listed; partners include HubSpot, Salesforce, mParticle
- **Growth Signals**:
  - Headcount growth of **+7.1% YoY** (29 employees as of recent data)
  - Operates in **6 countries** (United States, Philippines, Brazil, Argentina, France, Mexico)
  - Employee LinkedIn followers grew **+8.2% yearly** to ~4,400 [linkedin.com](https://www.linkedin.com/company/voxiechat)
  - Actively hiring for VP of Marketing and other roles, signaling enterprise expansion focus

## Competitive Advantages
- **Purpose-built for franchises**: Unlike generic SMS platforms, Voxie was designed specifically for the franchise business model, balancing corporate oversight with local flexibility.
- **AI that understands franchise operations**: Sentiment analysis, automated campaign tagging, and data extraction tailored to multi-location needs.
- **Compliance at scale**: Centralized opt-in/opt-out management and pre-built templates reduce legal risk for franchisors.
- **Vertical specialization**: Deep focus on QSR, home services, fitness, and pet care verticals allows for industry-specific workflows.

## Strategic Focus
- **Enterprise revenue acceleration**: Hiring a VP of Marketing to shorten enterprise sales cycles, increase deal size, and drive predictable expansion across franchisors and holding companies. [greenhouse.io](https://job-boards.greenhouse.io/voxieinc/jobs/4647801005)
- **Product positioning**: Moving from “SMS platform” to “franchise growth intelligence platform” with clear ROI proof points and vertical-specific narratives.
- **Go-to-market alignment**: Tight integration between marketing, sales, product, and customer success to own pipeline and revenue outcomes.

## Why Work Here
- **Remote-first culture**: Work from anywhere with a globally distributed team; hybrid options available in the Atlanta HQ. [builtin.com](https://builtin.com/company/voxie)
- **Flexible PTO**: No tracking required, trust-based time off.
- **Paid Parental Leave & Adoption Assistance**: Support when family grows.
- **100% employer-paid health coverage**: Medical, Dental, Vision, and Life/AD&D for employees.
- **Built-in recharge time**: Summer Fridays (early close) and quarterly R&R days.
- **Annual company offsite**: In-person team connection once a year.
- **High employee satisfaction**: Rated **4.1/5.0** on employer review sites, with Culture scored at **4.8** and Work-Life at **4.7**. [linkedin.com](https://www.linkedin.com/company/voxiechat)
- **Values-driven**: “Do with integrity, do with positivity, do with empathy, do whatever it takes” [voxie.com/careers/](https://www.voxie.com/careers/)

## Sources
1. [voxie.com](https://www.voxie.com/) – Product details, pricing model, AI features, integrations
2. [voxie.com/careers/](https://www.voxie.com/careers/) – Mission, values, open positions
3. [linkedin.com/company/voxiechat](https://www.linkedin.com/company/voxiechat) – Employee count, revenue, headcount growth, locations, reviews
4. [builtin.com/company/voxie](https://builtin.com/company/voxie) – Remote policy, office locations, perks
5. [greenhouse.io](https://job-boards.greenhouse.io/voxieinc/jobs/4647801005) – VP Marketing job description, benefits, franchise platform metrics (15,000+ locations)

## Other roles at Voxie Inc

- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-voxie-inc-europe-united-states-latin-america-crhh7dcdarsy) — Europe / United States / Latin America
- [Sales Engineer](https://feeny.ai/job/sales-engineer-voxie-inc-united-states-vhfjm1agp3kb) — United States
- [Future Opportunities](https://feeny.ai/job/future-opportunities-voxie-inc-united-states-pksb5rx087mw) — United States