---
title: 'Customer Onboarding Intern at Smartly'
canonical: 'https://feeny.ai/job/customer-onboarding-intern-smartly-new-york-new-york-9dh30mpbt8zw'
type: 'job'
last_seen: '2026-09-15'
---

# Customer Onboarding Intern at Smartly

- **Company:** Smartly
- **Location:** New York New York, United States
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/smartlyio/jobs/6192858004

## Job description

Smartly is excited to kick off applications for our Fall 2026 Internship Program!

Are you interested in paid social advertising and helping customers successfully launch on a new technology platform? As a Customer Onboarding Intern at Smartly, you’ll gain hands-on experience supporting the team responsible for guiding new customers through their onboarding journey.

You’ll work alongside our Onboarding Managers to create customer-facing materials, analyze campaign performance, build reporting views, and support campaign and feed setup. This is a great opportunity to strengthen your paid media and project-management skills while learning how a global technology company brings new customers onto its platform.

As a Customer Onboarding Intern, you will…

- Assist Onboarding Managers with customer onboarding projects and day-to-day deliverables
- Create and update customer-facing presentations and onboarding materials
- Help build reporting views and organize performance data
- Support campaign analysis and identify key insights
- Assist with campaign and product-feed creation
- Track project timelines, deliverables, and follow-up items
- Collaborate with internal teams to help keep onboarding projects moving forward
- Support more advanced customer onboarding projects based on your paid media experience

We are looking for you if you are…

- A full-time senior, or recent graduate from an accredited four-year college or university
- Pursuing a degree in Marketing, Advertising, Business, Communications, or a related field
- Familiar with paid social advertising through coursework, internships, or professional experience
- Experienced with platforms such as Meta, TikTok, Pinterest, or Snapchat—preferred but not required
- Organized and interested in developing your project-management skills
- Comfortable working with data and creating presentations
- Detail-oriented, proactive, and eager to learn
- A strong communicator who enjoys collaborating across teams
- Legally authorized to work in the United States without sponsorship

This internship is paid at $20 per hour and will be approximately 30 hours per week from October 6 through December 17, 2026.

#LI-Hybrid

## About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit [Smartly](http://smartly.io/) to learn more.

The processing of your information is described in our [Candidate Privacy Notice](https://cdn.prod.website-files.com/67ed4ab7f914accf87aa070c/698a11cb716926c1d76c1641_Smartly.io%20Group%20-%20Privacy%20Notice%20for%20Candidates%20-%201_2026.pdf).

## About Smartly

## Company Overview
- **One-liner**: Smartly is an AI-powered advertising technology company that provides a cross-channel platform integrating media, creative, and intelligence to help brands and agencies create, optimize, and scale ad campaigns.
- **Entity Type**: Private (backed by Providence Equity Partners; previously raised venture funding)
- **Headquarters**: Helsinki, Finland
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising technology (AdTech), AI-powered marketing
- **Target customers**: B2B – brands, agencies, performance teams, creative teams (Fortune 500 and mid-market)
- **Mission or purpose statement**: “Make online advertising easy, effective, and enjoyable across platforms.” (from the Smartly Culture Handbook)

## Products & Services
- **Smartly AI Advertising Platform**: A SaaS platform that unifies creative production, media buying, cross-channel performance analytics, and AI-driven optimization. Supports major media channels including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Providence Equity Partners in December 2019 for ~$222M)
- **Key Metric**: Annual Revenue of $150M (as of recent data) | Total Funding: $222.8M (including a $200M private equity round in 2019)
- **Notable Investors/Partners**: Providence Equity Partners (parent company), Highland Europe, Lifeline Ventures. Partners with major media platforms (Meta, Google, TikTok, Snap, Pinterest).
- **Growth Signals**: 800+ employees (10.3% YoY growth), 700+ brands served, $6B in annual ad spend managed, 800B+ impressions and 300B+ creatives generated annually. Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.

## Competitive Advantages
- Only company recognized as a Leader in Forrester’s Creative Advertising Technologies Wave with PwC-validated results.
- End-to-end platform that bridges creative and media, reducing fragmentation for advertisers.
- Deep, direct integrations with all major social and search platforms, providing unmatched access and speed.

## Strategic Focus
- Continue to expand AI capabilities across creative production, cross-channel orchestration, and real-time performance measurement.
- Grow presence in connected TV (CTV) and programmatic advertising.
- Scale global operations and deepen partnerships with enterprise brands and agencies.

## Why Work Here
- **Culture highlights**: Grounded in Nordic values of trust, autonomy, and work-life balance. Emphasizes ownership, radical candor, and continuous learning.
- **Remote/hybrid policy**: Hybrid/office-based depending on location; offices in Helsinki, New York, London, Berlin, Mexico City, Sydney, Manila, and more.
- **Notable perks**: Early career programs (New Grad, Internships, Launchpad for engineers), global collaboration, and a focus on impact from day one.
- **Engineering culture**: Strong technical teams (227 in technical roles), active in machine learning and platform engineering. Opportunities to work on high-scale systems (800B impressions).

## Sources
1. [smartly.io](https://www.smartly.io/)
2. [Smartly Careers](http://job-boards.greenhouse.io/smartlyio)
3. [LinkedIn – Smartly](https://www.linkedin.com/company/smartly-io)
4. [Smartly Culture Handbook](https://cdn2.hubspot.net/hubfs/1570479/Culture%20Handbook/Smartly.ioCultureHandbook.pdf)

## Other roles at Smartly

- [Recruiting Operations Intern](https://feeny.ai/job/recruiting-operations-intern-smartly-new-york-new-york-9a7n5t8b9mte) — New York New York, United States
- [Smartly Launchpad 2027 (Software Engineer)](https://feeny.ai/job/smartly-launchpad-2027-software-engineer-smartly-helsinki-yz29fhxjb7t8) — Helsinki, Finland
- [Product Marketing Intern](https://feeny.ai/job/product-marketing-intern-smartly-new-york-new-york-k24d8p4r69d9) — New York New York, United States
- [Creative Strategy Intern](https://feeny.ai/job/creative-strategy-intern-smartly-new-york-new-york-w2nr4p9nwxxz) — New York New York, United States
- [Recruiting Operations Associate](https://feeny.ai/job/recruiting-operations-associate-smartly-mexico-city-bvxnnhaw1p6r) — Mexico City
- [Agency Partner](https://feeny.ai/job/agency-partner-smartly-london-england-364b7httn25g) — London England, United Kingdom
- [User Guidance Lead](https://feeny.ai/job/user-guidance-lead-smartly-helsinki-a32rv1mhxqkk) — Helsinki, Finland
- [Sales Development Representative Intern](https://feeny.ai/job/sales-development-representative-intern-smartly-new-york-new-york-petyzbkgggs8) — New York New York, United States
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