---
title: 'Customer Onboarding Manager, APAC at Hoxhunt'
canonical: 'https://feeny.ai/job/customer-onboarding-manager-apac-hoxhunt-singapore-yaqsvsvjx51k'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Onboarding Manager, APAC at Hoxhunt

- **Company:** Hoxhunt
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/hoxhunt/f63d17eb-8889-4591-ad30-0a4851ede71c

## Job description

## Our mission and why it matters

We are on a mission to make humans the strongest security layer. Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations. We don't just simulate risks. We build the tools that detect and stop them.

## Why this role matters

At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. We are looking for a Customer Onboarding Manager to join our Customer Success team as one of our first feet on the ground working locally with our APAC customers. Currently, onboarding projects are carried out from Europe, and you will play a crucial role in moving these operations closer to our customers. By guiding mid-market and SMB customers through their initial setup, launch, and handover, you will ensure they achieve maximum value from our platform — while also helping to build and shape the onboarding processes that will define how we operate across the region.

## What you'll own and drive

- Own customer onboarding projects end-to-end, from the initial kickoff through technical setup, launch, and successful handover.
- Manage multiple customer implementations simultaneously, ensuring rigorous prioritization and keeping customers accountable for actions and timelines.
- Guide customers through a standardized technical implementation process, explaining technical requirements clearly to non-technical stakeholders.
- Drive customer Proof of Concept (POC) projects together with the Account Executive, defining clear success criteria upfront and coordinating technical validation, stakeholder alignment, and customer engagement toward conversion.
- Drive change management within customer organizations, helping them build internal communication strategies and launch plans that drive user adoption, not just technical implementation.
- Troubleshoot straightforward implementation challenges and collaborate with specialists when advanced support is required.
- Recommend appropriate onboarding approaches based on customer goals, setting clear expectations around timelines and responsibilities.
- Collaborate closely with Sales, Customer Success, and the EMEA onboarding team — acting as a key connector between internal stakeholders and your customers.
- Represent Hoxhunt in frequent face-to-face customer interactions, building strong relationships through on-site meetings and relationship-building activities typical of the APAC market.

What success looks like

- In your first 3 months you'll: Master the Hoxhunt platform and onboarding methodology, begin managing a portfolio of mid-market and SMB customer implementations, and establish strong cross-functional relationships with your local and global colleagues.
- By month 6 you'll: Autonomously drive customer onboardings to successful launches, consistently hit project timelines, and actively contribute to making the onboarding process more scalable and efficient for the APAC region.

What makes you thrive here You have:

- 2 or more years of experience in customer onboarding, implementation, Customer Success, account management, or another customer-facing SaaS role.
- Proven experience managing multiple customer projects simultaneously in a fast-paced environment, with strong organizational and prioritization skills.
- The technical confidence to discuss SaaS setups, gather necessary technical prerequisites, and guide customers through implementations, without needing to be a deep technical expert. Curiosity and willingness to learn technically is what matters.
- Strong customer communication skills, a proactive attitude, and the ability to maintain momentum and accountability across multiple stakeholders.
- A collaborative mindset — you thrive working closely with Sales, CS, and cross-functional teams, and understand that success here is a team effort.
- Comfort navigating ambiguity and building things from scratch as APAC processes are still being shaped, and you'll play an active role in defining them.
- The ability to work autonomously, while staying closely connected to the wider global team.
- Full professional proficiency in both English and Mandarin
- This role is based in Singapore. and applicants must already have the right to work in Singapore.

Bonus points if you also:

- Bring experience onboarding SMB and/or mid-market SaaS customers across APAC or other international markets.
- Have familiarity with M365, SSO, SCIM, identity management, or SaaS integrations.
- Have experience with or understanding of change management, user adoption, or internal launch communications.
- Have a background in cybersecurity, HR tech, employee engagement, or another SaaS product requiring organization-wide adoption.
- Speak Malay, Tagalog, or other regional languages

Who you'll work with You will join a dynamic Customer Success team as one of the first members working locally with our APAC customers. You will report directly to our Chief Customer Office in Singapore, with a dotted line to our Onboarding Lead and the wider EMEA onboarding team, giving you both local support and access to a global network of 60+ CS professionals and established best practices to draw from. You will collaborate closely with Sales, Support, and Sales Engineering. Your colleagues are passionate, solution-oriented, and embody a succeed together mindset, actively supporting each other to overcome complex challenges and celebrate shared wins.

## What you can expect from us

- Compensation: Competitive base salary depending on your experience and a performance-based annual bonus.
- Working ways: We work in a flexible, but hybrid work setting. You are expected to visit the office on a weekly basis.
- High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
- Authentic trust & autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.
- A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime.
- The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare with other benefits and our beautiful office in Singapore.

Recruitment Process

- Screening call with Talent Acquisition (30 min, remote)
- Hiring Manager Interview (30–45 min, preferably face-to-face at our Singapore office)
- Onboarding Lead Interview (30–45 min, remote)
- Take-home case assignment and Panel Interview (60-90 min, remote)
- Reference checks and final offer

## About Hoxhunt

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +300 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc. As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day. Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!

## About Hoxhunt

## Company Overview
- **One-liner**: Hoxhunt provides an AI-powered human risk management platform that transforms employees into a company’s strongest defense against cyber threats through personalized phishing simulations, security awareness training, and incident orchestration.
- **Entity Type**: Private (Raised $42.9M total; Series B in 2022)
- **Headquarters**: Helsinki, Finland (additional hubs in Minneapolis, USA and Singapore)
- **Founded**: 2016
- **Founders**: Mika Aalto (CEO), Pasi Salo, Karri Kurunmäki, Pyry Åvist (CTO)

## Core Business
- **Primary Industry**: Cybersecurity – Human Risk Management / Security Awareness Training
- **Target Customers**: B2B Enterprise (notable customers include DocuSign, Airbus, AES, Schindler, Nokia)
- **Mission**: “To protect individuals and organizations by focusing on the largest risks causing cyber breaches and incidents.” Their core belief: “Security Starts With People.”

## Products & Services
- **Human Risk Management Platform** – An AI-native, integrated suite that combines:
  - **Security Awareness & Phishing Training**: Automated, gamified micro-trainings delivered via email, Slack, or Teams.
  - **Phishing Simulations**: AI-generated, personalized simulations that mimic real-world attacks.
  - **Incident Orchestration (SOC Automation)**: AI-powered analysis and triage of user-reported phishing threats, reducing false-positive workload for security teams.
  - **Analytics & Dashboarding**: Measures behavior change, engagement rates, and risk reduction across the organization.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: 
  - **Total Funding**: $42.9M (Series A $3M from Dawn Capital & Icebreaker in 2018; Series B $40M from Level Equity Management in 2022)
  - **Annual Revenue (FY 2024)**: €15.2M (per Craft.co)
  - **Users**: 4M+ globally (as of 2026)
  - **Monthly Activities**: 7M simulations, 500k analyzed threats
  - **Engagement Rate**: 90%+ | **Failure Reduction**: 75% lower failure rates | **Detect Rate**: 20%+
- **Notable Investors/Partners**: Level Equity Management, Dawn Capital, Icebreaker
- **Growth Signals**:
  - Deloitte Fast50: 4,284% growth over four years (2021)
  - Named G2 Enterprise Grid Leader (2025), Gartner Representative Provider for SBCP, Frost & Sullivan Competitive Strategy Leadership Award
  - 40+ internal promotions in one year
  - Headcount: 270+ employees (20+ nationalities) across three continents

## Competitive Advantages
- **Category Pioneer**: Co-created the Security Behavior Change and Human Risk Management category, moving beyond traditional SAT (Security Awareness Training).
- **High Engagement**: Gamified, personalized training achieves 90%+ engagement rates, far exceeding industry averages.
- **AI-Native Platform**: Automates simulation generation, threat analysis, and training delivery, reducing manual effort for security teams.
- **Enterprise Credibility**: Trusted by global brands like Airbus, Nokia, and DocuSign.

## Strategic Focus
- **Current Priorities**: Scaling the Human Risk Management platform, expanding into new geographies (notably APAC with a new Singapore hub), and deepening AI capabilities to stay ahead of evolving phishing tactics.
- **Growth Direction**: Continue to lead the security behavior change category, drive measurable risk reduction for large enterprises, and grow the user base (targeting millions more users).

## Why Work Here
- **Culture**: “High performance, without the sharp edges. High ambition, without the ego.” Emphasis on autonomy, trust, radical candor, and continuous learning.
- **Work Setup**: Hybrid/remote varies by role and location; most roles include regular weekly office time. Main hubs in Helsinki, Minneapolis, and a growing APAC hub in Singapore.
- **Office Perks (Helsinki)**: Office dogs, coffee bar, building gym & pool, sauna, and social activities (Padel, Dungeons & Dragons, Hoxfit).
- **Career Growth**: 40+ promotions in the last year; strong internal mobility and learning culture.
- **Hiring Process**: Typically includes an initial chat with Talent Acquisition, a meeting with the Hiring Manager, and a final panel interview (often on-site). Some roles include a take-home assignment. Process aims to be efficient and transparent.

## Sources
1. [hoxhunt.com/careers](https://hoxhunt.com/careers)
2. [hoxhunt.com/about](https://hoxhunt.com/about)
3. [hoxhunt.com/](https://hoxhunt.com/)
4. [craft.co/hoxhunt](https://craft.co/hoxhunt)
5. [topworkplaces.com/company/hoxhunt](https://topworkplaces.com/company/hoxhunt)

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