---
title: 'Customer Onboarding Manager at Novisto'
canonical: 'https://feeny.ai/job/customer-onboarding-manager-novisto-london-wrhg53bjs8y2'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Onboarding Manager at Novisto

- **Company:** Novisto
- **Location:** London, United Kingdom
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://novisto.com/company/careers/job-openings?gh_jid=4730024005

## Job description

We’re looking for a driven Customer Onboarding Manager to lead enterprise client onboarding and ensure the successful adoption of our ESG data management platform.

You’ll own the end-to-end onboarding process, coordinate across Customer Success, Product, and Engineering, and ensure a smooth, valuable, and timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you!

Your Responsibilities Will Include:

- Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
- Operate with a “One Team” Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
- Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
- Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
- Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
- Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto’s platform from day one.
- Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What we are looking for:

- 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment
- Deep caring about customers and a natural ability to empathize with and advocate for them;
- Passion for the ESG industry;
- Strong communication and presentation skills
- Ability to independently prioritize work and autonomously manage a large workload;
- Track record of excellence; demonstrated excellence in work;
- Structured and analytical approach to any work plan;
- Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
- Startup, software development industry, and/or SaaS experience (Preferred)

What we offer:

- Join an early-stage, well-financed company
- Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
- Contribute your knowledge and insights to increase awareness and knowledge of sustainability
- Flexible schedules
- Stock option plan

## About Novisto

## Company Overview
- **One-liner**: Novisto provides next-generation sustainability management software that empowers global enterprises to create value from their ESG strategy, data, and reporting.
- **Entity Type**: Private (Series C, raised in June 2025)
- **Headquarters**: Montreal, Quebec, Canada
- **Founded**: 2019
- **Founders**: Founded within the Innovation Lab of Diagram by a diverse team of innovation leaders and entrepreneurs in the technology and ESG space.

## Core Business
- **Primary industry**: Sustainability Management Software / ESG Data & Reporting
- **Target customers**: Global enterprises across industries (B2B), specifically sustainability and finance teams
- **Mission or purpose**: To drive corporate adoption of ESG best practices through transformative technology, enabling companies with strong sustainability practices to prevail in the long run.

## Products & Services
- **Sustainability Management Software**: A centralized platform for collecting, auditing, and reporting ESG data. Features include carbon management, ESG reporting, benchmarking against peers, and AI-powered insights. Described as "finance-grade ESG data" with embedded audit trails and approval workflows.
- **ESG Reporting & Disclosures**: Tools to navigate evolving regulatory landscapes, embed live data into reports, and align on narrative. Clients track an average of 700+ metrics per project, reporting an average 50% efficiency gain in submitting disclosures.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue of $20.0M (as of latest data); Total Funding of $56.2M
- **Notable Investors/Partners**: Backed by Diagram Ventures, Portag3 Ventures, Inovia Capital (lead in Series B & C), and White Star Capital (lead in Series A). Series C (June 2025) raised $27.0M led by Inovia Capital with 4 investors.
- **Growth Signals**:
  - Headcount of 124 employees, growing 13% YoY (+17 people)
  - Operates in 12 countries including UK, UAE, South Africa, France, and Turkey
  - 3 active job postings as of recent check

## Competitive Advantages
- **Domain expertise**: Deep ESG expertise combined with AI to improve disclosures and sustainability performance
- **Enterprise-grade data quality**: Finance-grade, auditable data with approval workflows, giving board, CFO, and investor confidence
- **Efficiency gains**: Clients report 50% average efficiency gain in submitting disclosures
- **Comprehensive solution**: Covers the full spectrum from carbon management to regulatory reporting to peer benchmarking

## Strategic Focus
- **Geographic expansion**: Presence in 12 countries with active sales leadership in UK, North America, and DACH region
- **AI integration**: Appointment of a Head of Artificial Intelligence signals deep investment in AI-powered features
- **Regulatory readiness**: Focus on helping enterprises navigate ever-evolving ESG regulatory changes
- **Carbon management**: Specific emphasis on carbon emissions measurement and management with decision-grade data

## Why Work Here
- **Culture & Values**: Emphasizes collaboration, honesty, innovation, continuous improvement, and customer success. Actively champions DEI, inviting team members to bring their authentic selves. Recruits diverse talent through structured, skills-based interviews to eliminate bias.
- **Work Environment**: Pet-friendly environment; year-round summer hours; 4 weeks vacation; unlimited sick days; healthcare spending account; stock options.
- **Engineering Culture**: 35 employees (24%) in technical roles. Tech stack includes TypeScript, microservices. Employee review on Indeed highlights "great work culture pays well," "relaxed work culture, supportive management," with management helping laid-off employees find new roles.
- **Office Policy**: Headquarters in Montreal, Canada (481 Viger Ave W); offices also in Toronto and US. Has employees across 12 countries, suggesting a hybrid/remote-friendly approach.
- **Notable Perks**: Stock options, comprehensive healthcare, flexible time off, DEI-driven environment.

## Sources
1. [novisto.com](https://novisto.com/) — Company homepage, product descriptions, metrics
2. [novisto.com/careers](https://novisto.com/company/careers) — Culture, values, benefits, DEI commitment
3. [linkedin.com/company/novisto](https://ca.linkedin.com/company/novisto) — Employee headcount growth, funding history, office locations, talent sources
4. [ca.indeed.com/cmp/Novisto](https://ca.indeed.com/cmp/Novisto) — Employee reviews and culture insights
5. [job-boards.greenhouse.io/novisto78](https://job-boards.greenhouse.io/novisto78) — Active job postings

## Other roles at Novisto

- [Sr. Product Manager](https://feeny.ai/job/sr-product-manager-novisto-london-tfvxysxb30xt) — London, United Kingdom
- [Platform Operations Specialist](https://feeny.ai/job/platform-operations-specialist-novisto-montreal-s7yae44kk1n8) — Montréal, Canada
- [Director, Customer Delivery & Services](https://feeny.ai/job/director-customer-delivery-services-novisto-montreal-ehbh7xfjfka3) — Montréal, Canada
- [Product Manager, Sustainability Content & Methodology Governance](https://feeny.ai/job/product-manager-sustainability-content-methodology-governance-novisto-montreal-r31ajyx8t7dz) — Montréal, Canada
- [Enterprise Account Executive - London](https://feeny.ai/job/enterprise-account-executive-london-novisto-london-ts3nmz8rfzpm) — London, United Kingdom
- [Business Development Representative (UK)](https://feeny.ai/job/business-development-representative-uk-novisto-london-7cg5ra4sp356) — London, United Kingdom
- [Enterprise Account Executive - Toronto](https://feeny.ai/job/enterprise-account-executive-toronto-novisto-toronto-347v2m3ceyvt) — Toronto, Canada
- [Enterprise Account Executive - Montreal](https://feeny.ai/job/enterprise-account-executive-montreal-novisto-montreal-3jqbmtjdnmen) — Montréal, Canada
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