---
title: 'Customer Onboarding Manager at ROLLER'
canonical: 'https://feeny.ai/job/customer-onboarding-manager-roller-germany-ckcvwkv0v9n6'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Onboarding Manager at ROLLER

- **Company:** ROLLER
- **Location:** Germany
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-26
- **Apply:** https://job-boards.greenhouse.io/roller/jobs/5240308007

## Job description

## About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

## About the Role

We are seeking a passionate German-speaking Customer Onboarding Manager to join our Customer Operations team.

You will manage the end-to-end onboarding of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor. We're looking for someone who can continue the momentum created by Sales and keep driving value throughout the onboarding phase of the customer journey.

The Customer Onboarding Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives.

## What You'll Do

- You will be responsible for the successful onboarding of new customers
- Utilize strong project management skills to ensure onboarding projects are completed on time and to a high standard
- You will become an expert in our product and apply a hands-on approach to platform configuration and onboarding
- Gather requirements and configure customer accounts as per their needs
- Consult with customers to provide information about how to best use our platform for their business
- Develop strong customer relationships that promote customer retention and loyalty
- Work cross-functionally to ensure our customers have an incredible experience!
- Work with our payments team in implementing payment solutions both online & in-venue for new & existing customers

## About You

- Fluent in German (required) - this role supports our growing customer base across Germany
- Customer-facing onboarding experience - training and implementation background preferred; deep technical depth is not required
- Multi-industry SaaS experience is valued; relevant backgrounds include Customer Success, Implementation, or Onboarding
- No formal minimum on years of experience - a couple of years in an onboarding-type role is a good fit
- Experience in the leisure & attractions industry is a bonus!
- Strong project manager, excellent communicator, and highly organized
- Tech-savvy and pick up new systems quickly, with exceptional problem-solving abilities and a proactive, solution-oriented mindset
- A bar raiser with a great work ethic and passion for being challenged
- Strong time management and resource management skills, with high attention to detail
- Someone who keeps it real and is always genuine
- Self-motivated and comfortable working autonomously; able to manage multiple projects and prioritize effectively
- Comfortable with a rapidly changing environment and adapting to evolving processes
- Process-driven mindset with a focus on efficiency and scalability

Perks!

- Attractive compensation package and benefits.
- You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
- 20 days of paid time off (PTO), 10 sick days, and 13 paid holidays.
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
- Highly flexible work environment with an All Access pass to WeWork, depending on your location.

## About ROLLER

## Company Overview
- **One-liner**: ROLLER provides cloud-based venue management software for leisure and attractions businesses, helping them streamline operations and deliver better guest experiences.
- **Entity Type**: Private (Series unknown; total funding $110M from Insight Partners, J.P. Morgan, and Acadian Software)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2010
- **Founders**: Not publicly available (founders not named in provided sources)

## Core Business
- **Primary industry/industries**: Venue management software for leisure, entertainment, and attractions (trampoline parks, family entertainment centers, bowling, karting, museums, zoos, etc.)
- **Target customers**: B2B – mid-market to enterprise venues (3,000+ venues globally)
- **Mission or purpose statement**: “To help create experiences that bring joy and happiness to the world by building technology for leisure and attractions businesses.” [roller.software/about-us](https://www.roller.software/about-us)

## Products & Services
- **ROLLER Platform**: All-in-one cloud-based SaaS including POS, online ticketing, digital waivers, payments, memberships, parties & group bookings, capacity management, reporting & analytics, self-serve kiosks, guest surveys, and HQ multi-site management. [roller.software/company-facts](https://www.roller.software/company-facts)
- **ROLLER iQ**: AI-powered assistant (launched November 2025) providing data insights, recommendations, and automated reporting within the platform. [roller.software/company-facts](https://www.roller.software/company-facts)
- **Guest Experience Agent**: Always-on AI chat for guest inquiries and bookings (part of May 2026 product launch). [roller.software](https://www.roller.software/)
- **ROLLER Capital**: Access to funding for venue operators (announced May 2026). [roller.software](https://www.roller.software/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding raised – $110M (seed $3M in 2017, Series B $7M in 2018, $50M led by Insight Partners in 2023, $50M from Insight Partners and J.P. Morgan in 2025) [roller.software/company-facts](https://www.roller.software/company-facts)
- **Annual transaction volume**: $5B processed annually; 5M+ monthly bookings; 150M+ annual experiences created [roller.software](https://www.roller.software/)
- **Notable Investors/Partners**: Insight Partners, J.P. Morgan, Acadian Software; 60+ integration partners, 30+ service partners [roller.software/company-facts](https://www.roller.software/company-facts)
- **Growth Signals**: 300+ employees globally; 3,000+ venues served across Americas, EMEA, APAC; acquisitions of Active8 Software (2022), BookNow Software (2023), Volare Karting Software (2025); SOC2, PCI-DSS, GDPR compliant; AWS well-architected certified. [roller.software/company-facts](https://www.roller.software/company-facts)

## Competitive Advantages
- **Purpose-built for attractions**: Unlike generic POS or ticketing systems, ROLLER is tailored for leisure venues with features like waiver management, session-based capacity, and party booking.
- **All-in-one platform**: Replaces multiple tools (POS, ticketing, CRM, payments, memberships) reducing operational complexity.
- **Global scale and compliance**: SOC2, PCI-DSS, GDPR compliant with data centers in US, EU, AU – critical for international venue operators.
- **AI innovation**: Early mover with ROLLER iQ and Guest Experience Agent, embedding intelligence directly into operator workflows.
- **Strong partner ecosystem**: 60+ integrations and 30+ service partners create stickiness and reduce churn.

## Strategic Focus
- **AI and automation**: Continued investment in AI-powered features (Guest Experience Agent, ROLLER iQ) to reduce manual workload for venue operators.
- **Capital solutions**: ROLLER Capital offers financing to help venues grow, strengthening customer loyalty and platform dependency.
- **Global expansion**: Offices in Austin, Melbourne, Sydney, London, Basingstoke, San Jose (Costa Rica), and San Francisco – supporting 33 countries.
- **Product velocity**: Regular major launches (May 2026 launch with loyalty, AI chat, and enhanced analytics) to stay ahead of competitors.

## Why Work Here
- **Culture**: 93% of employees say it’s a great place to work (Great Place to Work® certified, 2025). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7051388)
- **Values**: Collaborative, high-performing, supportive; emphasis on enjoying the journey and celebrating wins together. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Remote/Hybrid Policy**: Distributed global team across 11 countries; flexible working environment. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Benefits**: Learning budget for courses/certifications, up to 16 weeks paid parental leave, location-specific medical benefits, global Employee Assistance Program (EAP). [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Hiring Process**: Clear, respectful, and thoughtful; multiple steps designed to assess skills and culture fit; candidates can apply for multiple roles. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)

## Sources
1. [roller.software/company-facts](https://www.roller.software/company-facts)
2. [roller.software/about-us](https://www.roller.software/about-us)
3. [roller.software](https://www.roller.software/)
4. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7051388)

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