---
title: 'Customer Onboarding Specialist (Implementation Specialist) at Ooma'
canonical: 'https://feeny.ai/job/customer-onboarding-specialist-implementation-specialist-ooma-canada-r4tfwn0r0vb1'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Onboarding Specialist (Implementation Specialist) at Ooma

- **Company:** Ooma
- **Location:** Canada
- **Compensation:** $58k–$68k
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/ooma/jobs/5207220007

## Job description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Customer Onboarding Specialist is the first line of contact for Ooma Enterprise. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary.

What You’ll Do:

- Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customers
- Project manages and oversees the entire onboarding process including provisioning installation, and configuration of our product
- Guide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise products
- Troubleshoot and resolve and/or escalate customer technical issues when required
- Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays
- Liaise with internal teams (Sales, Engineering etc.) to ensure projects are completed on time, to spec while leveraging opportunities to introduce new products/services

Experience We’re Looking For:

- 2+ years Technical Customer Success or Implementation Specialist experience, with a strong preference in a SaaS or Customer Service Call Center environment
- Knowledge of networking fundamentals (TCP/IP, DHCP, VPN)
- Fluent in French(specifically Québécois)
- Hands-on experience with inside/house wiring, structured cabling, low-voltage wiring, telecom installations, or network cabling preferred
- Project and client management experience is an asset
- Strong analytical, problem solving and coordinating skills to solve problems and make decisions
- Ability to manage several concurrent tasks and switch priorities on the fly while maintaining a calm demeanor in a fast-paced environment
- Goal-oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment
- Proven history of previous successes in a setting where minimal direction is provided
- Excellent time management, organizational, problem solving, and analytical skills
- Exceptional communication and presentation skills
- Strong aptitude for technology and ability/desire to learn new software, including utilizing AI to improve day to day work

We are only considering candidates local to Canada for this position.

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- GRSP including employer match
- Employee Stock Purchase Plan
- Unlimited paid time off as well as corporate holidays observed

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained. The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range $58,000—$68,000 CAD

## About Ooma

## Company Overview
- **One-liner**: Ooma provides cloud-based voice, video, messaging, and AI-powered communications services for businesses and consumers, delivered via a smart SaaS platform.
- **Entity Type**: Public (NYSE: OOMA) – IPO July 24, 2015
- **Headquarters**: Sunnyvale, California, United States
- **Founded**: 2003
- **Founders**: Andrew Frame and Michael Cerda

## Core Business
- **Primary industry**: Telecommunications / Unified Communications as a Service (UCaaS)
- **Target customers**: B2B (small-to-medium businesses, enterprises, hospitality, healthcare) and B2C (residential consumers)
- **Mission or purpose statement**: “We empower people to connect in smarter ways.” [[ooma.com/company]](https://www.ooma.com/company/)

## Products & Services
- **Ooma Office** – Cloud-based multi-user phone, video, and messaging system for small and medium businesses. Includes AI answering, intelligent virtual attendants, and mobile integration. (SaaS)
- **Ooma Enterprise** – Customizable UCaaS solution for complex organizations, especially distributed businesses in hospitality and healthcare. (SaaS)
- **Ooma AirDial** – All-in-one POTS replacement solution combining hardware, software, remote management, and cloud telephony. (Hardware + SaaS)
- **2600Hz** (an Ooma company) – Turnkey open-core platform merging UCaaS, CPaaS, and CCaaS on a single code base. (SaaS/Platform)
- **OnSIP** (an Ooma company) – Pay-as-you-go UCaaS for businesses. (SaaS)
- **Ooma Telo** – Residential VoIP phone service with free calling (taxes/fees only) and advanced features. (Hardware + Service)
- **Talkatone** – Mobile calling app (acquired by Ooma). (Mobile App)
- **Ooma Connect** – Fixed wireless internet service optimized for Ooma Office (primary or backup access). (ISP Service)

## Market Standing
- **Valuation/Market Cap**: $484.8 million (as of recent LinkedIn data). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Key Metric**: Annual Revenue – $256.9 million (fiscal year ended January 31, 2025). [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)  
  (LinkedIn reports $273.6M for a different trailing period.) [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Total Funding**: $98.4 million (historical venture rounds, last known in 2009). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Notable Investors/Partners**: Worldview Technology Partners (lead in Series B and D). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Growth Signals**:
  - Revenue grew from $216.2M (FY2023) to $256.9M (FY2025) – a ~19% increase over two years. [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)
  - Core users: 1,234,000 (Ooma Business + Residential as of Jan 31, 2025). [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)
  - Headcount growth: +4.7% YoY; job postings up 600% YoY. [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
  - Top-rated by PC Mag (Business Choice for VoIP) and Consumer Reports (residential phone service). [[ooma.com/company]](https://www.ooma.com/company/)

## Competitive Advantages
- **Proprietary multi-tenant cloud platform** that powers all Ooma services, enabling high-volume, low-cost infrastructure and rapid addition of new connected services.
- **End-to-end integration** of hardware, software, and cloud for POTS replacement (AirDial) creates a sticky enterprise solution.
- **AI-driven features** (AI Answering, Transcriptions) embedded directly into phone service, differentiating from traditional VoIP providers.
- **Dual market presence** (business + residential) provides diversified revenue streams and cross-sell opportunities.
- **Strong brand recognition** with top rankings from independent review sources.

## Strategic Focus
- **Growing the business segment**: Expanding Ooma Office, Enterprise, and AirDial to capture more SMB and enterprise customers.
- **AI integration**: Purpose-built AI for call answering, transcription, and actionable insights to boost productivity and reduce missed leads.
- **Platform expansion**: Leveraging the 2600Hz open-core platform to offer CPaaS and CCaaS capabilities.
- **Increasing ARPU**: Up-selling connected services (smart security, mobile apps) to the existing large user base.
- **Geographic reach**: Primarily US and Canada with limited international presence; selectively growing.

## Why Work Here
- **Culture & Values**: Emphasizes “we care,” “think big,” “embrace diversity,” and “be a force for good.” Internal “Culture Team” drives inclusion and belonging. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Work Flexibility**: General approach is flexible with remote/hybrid options; special effort to keep teams connected whether in-person or virtual. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Benefits**:
  - 401(k) retirement plan with employer matching
  - Employee Stock Purchase Plan (ESPP) at discounted price
  - Comprehensive health plans (HMO, PPO, HDHP with HSA funded by Ooma)
  - Dental, vision, life insurance, short/long-term disability
  - Commuter benefits (pre-tax mass transit/parking)
  - Employee Assistance Program (EAP) and emergency travel assistance
  - Charitable donation matching and volunteer opportunities [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Diversity & Belonging**: Committed to equal pay (Equal Pay Pledge on Glassdoor), diverse hiring, and fact-based discussions. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Employee Sentiment**: Glassdoor rating 3.6/5.0 (based on 239 reviews), with work-life balance scoring 3.8 and culture 3.8. [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Growth Opportunities**: Recent 600% surge in job postings indicates scaling; roles span engineering, sales, product, and support.

## Sources
1. [ooma.com/careers] (https://www.ooma.com/careers/) – Benefits, values, social impact
2. [ooma.com/company] (https://www.ooma.com/company/) – Company overview, products, mission, awards
3. [ooma.com] (https://www.ooma.com/) – AI features, product landing page
4. [linkedin.com/company/ooma] (https://www.linkedin.com/company/ooma) – Employee count, revenue, market cap, history, reviews
5. [investors.ooma.com] (https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b) – Form 10-K (FY2025) – Revenue, users, human capital details

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