---
title: 'Customer Onboarding Specialist at MarqVision'
canonical: 'https://feeny.ai/job/customer-onboarding-specialist-marqvision-seoul-rvzfkx104xeg'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Onboarding Specialist at MarqVision

- **Company:** MarqVision
- **Location:** Seoul, South Korea
- **Posted:** 2026-05-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/marqvision/jobs/5213895008

## Job description

Protecting and building a future shaped by original ideas, innovations, and creativity.

Threats to brand integrity are scaling fast. We're building the intelligence to scale faster. MarqVision is the brand integrity partner for the world's most ambitious companies, providing AI-powered detection and enforcement across 1,500+ platforms in 115+ countries. We don't just flag problems; we eliminate them at scale so brands can grow with confidence.

Founded in 2020 and backed by SoftBank, Y Combinator, DST Global Partners, HSG, and Salesforce Ventures, we've been recognized with an LVMH Innovation Award and named to the Inc. 5000 list of America's fastest-growing private companies in 2025.

If you want to work at the intersection of AI, global commerce, and IP, this is the place.

## How You'll Make an Impact at MarqVision

As a Customer Onboarding Specialist at MarqVision, you will play a critical role in shaping the first experience new clients have with our brand protection platform. In the process of a new customer signing their contract, you’ll be the one who assesses their needs, sets up their account, configures our tools to match their enforcement goals, and ensures everything is running smoothly before handing off to our operations team. Working closely with Sales, Customer Success, and Operations, you’ll coordinate across teams and regions to deliver a seamless onboarding experience. No two customers are the same, and you’ll adapt your approach to each one.

## What You’ll Do

- Coordinate and deliver pre-sales assessments to AEs and clients.
- Assess new customer needs during and after contract signing to define the scope of brand protection services, success metrics, and the right product configuration for their specific enforcement challenges.
- Recommend the appropriate service package based on abuse types, customer IPR, and relevant enforcement volume.
- Closely communicate with customers and internal teams to walk customers through the onboarding process, gather requirements, and communicate next steps clearly.
- Align customer expectations with our service scope, ensuring customers understand what to expect before their account transitions to our operations team.
- Build and improve internal process documentation and standard operating procedures, as well as help train team members on updated workflows.
- Manage a pipeline of onboarding requests from sales teams across multiple global regions, prioritizing time-sensitive deliverables and meeting deadlines.
- Coordinate with external partners and internal teams (including Product and Engineering) to ensure smooth execution and escalate issues as needed.
- Maintain detailed onboarding records and reports, contribute to ongoing process improvements that make the team more efficient and scalable.

## What You Bring

- 3+ years of experience in customer onboarding, implementation, project management, or customer success–ideally in a SaaS or tech environment.
- Interest in or exposure to brand protection, intellectual property, e-commerce, or online marketplaces is a plus (no deep expertise required; we’ll teach you the domain).
- Excellent organizational skills with the ability to juggle multiple customer projects at different stages simultaneously, across global time zones.
- Strong communication skills (verbal and written) with the ability to lead customer-facing meetings, present scoping findings, and build trust with stakeholders.
- Detail-oriented with the ability to follow structured processes accurately; comfortable working with dashboards, data, and operational metrics.
- Proactive, solutions-oriented mindset with a bias toward process improvement.
- Collaborative and adaptable, comfortable working cross-functionally across Sales, Customer Success, Operations, and Product teams.
- Tech-savvy and a fast learner—you’ll be trained on our internal tools and platform, so what matters most is your ability to pick things up quickly.
- Bilingual proficiency in Korean and English required; the role involves daily communication with both Korean-based teams and global stakeholders.

Bonus Signal

- Experience with SaaS customer onboarding, implementation, or customer services.
- Familiarity with e-commerce platforms, online marketplaces, or brand/IP-related tools and databases.
- Experience creating or maintaining process documentation, training materials, or SOPs.
- Comfortable working with both technical and non-technical stakeholders across different teams and regions.

Interview Process

- Please submit all documents as a PDF file
- The interview process is as follows
- Application Review > Screening Interview > Hiring Manager Interview >  Team Interview  > Culture Fit Interview > Case Study (optional) > Final Interview
- The interview process is subject to change.
- This is a full-time position with a 6-month probationary (trial) period
- Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.

## Why Become a Marqvisioner

- 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다.
- 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다.
- 입사 시 미국 주식 기반의 스톡옵션을 제공합니다.
- 구성원들의 건강을 위해 정기 건강검진을 지원합니다.
- 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다.
- 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다.
- 팀 빌딩을 위한 팀 단위 회식비를 지원합니다.
- 다양한 간식, 음료, 커피, 맥주 등을 제공합니다.

Additional Reference

- [MarqVision Company Blog](https://www.marqvision.com/blog)
- [Leadership Team](https://www.marqvision.com/leadership)

## Equal Opportunity

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our [Candidate Privacy Notice](https://docs.google.com/document/d/1rWdOaSaiZyfYVVP71sQfPd-XnV93oVmFyjP8URCnHJg/edit?tab=t.0).

## About MarqVision

## Company Overview
- **One-liner**: MarqVision provides an AI-powered brand protection platform that detects and removes counterfeits, unauthorized sales, piracy, and impersonation across e-commerce, social media, and emerging digital channels.
- **Entity Type**: Private (Series B; total funding $92.33M per CB Insights, $90M+ per company website)
- **Headquarters**: Los Angeles, California, United States (also offices in San Francisco, New York, Paris, Shanghai, Tokyo, Seoul)
- **Founded**: 2020
- **Founders**: Not publicly available (founded by Harvard Law graduates)

## Core Business
- **Primary industry**: Brand Protection / Intellectual Property (IP) Enforcement / Digital Risk Protection
- **Target customers**: B2B – brands, content creators, IP owners, enterprises across luxury goods, consumer electronics, software, media, and more
- **Mission or purpose**: “To protect and build a future shaped by original ideas, innovations, and creativity.” The company believes in democratizing brand protection expertise and AI technology to support inventors, developers, and artists.

## Products & Services
- **Marq AI (Brand Protection)**: AI-powered detection and automated takedown of counterfeit listings, fake accounts, scam domains, and impersonation websites across 10M+ sellers and multiple platforms. Features 15-minute detection-to-enforcement, 99%+ accuracy, and 24/7 monitoring.
- **MarqCommerce (Price Control)**: Monitors unauthorized sales and pricing violations, surfaces hidden resellers, and helps brands protect channel integrity and margins.
- **MarqFolio (Trademark Filing)**: Centralized platform to manage and track trademark applications in real time with a refund guarantee.
- **MARQ Law (Litigation Support)**: Anti-counterfeiting litigation services with an expert team based in China (hailing from LVMH, Cisco, Ford, etc.) and partner law firms. Has seized over $1M worth of counterfeits and conducted offline raids in Shenzhen, Guangdong, Yiwu.
- **Content Protection**: Automated enforcement against piracy, cheats, and private servers on digital platforms.
- **Impersonation Protection**: Rapid takedown of fake accounts and scam websites (50% faster than traditional solutions).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $92.33M (Series B, raised $48M in last round ~Sep 2025 per CB Insights) or $90M+ per company website
- **Notable Investors/Partners**: Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Softbank
- **Growth Signals**: 
  - Named to Inc. 5000 Fastest Growing Companies in 2025
  - Received LVMH Innovation Award
  - AI-driven brand threats grew more than 16x in Q1 2026 (company press release, May 2026)
  - 35+ open positions across engineering, sales, customer success, and brand protection globally
  - Offices in 6 major cities across US, Europe, and Asia

## Competitive Advantages
- **AI-first automation**: 180x faster than manual enforcement, with 99%+ accuracy and 15-minute detection-to-enforcement.
- **Global enforcement network**: Dedicated teams in China (with ex-LVMH/Cisco/Ford investigators) and partner law firms for offline raids and litigation.
- **Comprehensive coverage**: Monitors 10M+ sellers across e-commerce, social media, and emerging AI platforms.
- **Proprietary metrics**: “Saturation Rate” to measure counterfeit exposure reduction over time.
- **Proven results**: 94%+ enforcement rate, $1M+ worth of counterfeits seized, 500K+ infringing sellers enforced.

## Strategic Focus
- Continuing to expand AI capabilities for brand protection across new digital channels (e.g., AI-generated content, deepfakes).
- Growing global footprint with public sector business development (job posting indicates government focus).
- Strengthening pricing control and channel integrity offerings (MarqCommerce).
- Scaling content protection and impersonation takedowns for media and gaming companies.
- Investing in engineering talent (AI, backend, data analytics) to maintain technology lead.

## Why Work Here
- **Culture**: Fast-moving, globally distributed team with a mission-driven focus on protecting creativity and innovation. Recognized with LVMH Innovation Award and Inc. 5000 honor.
- **Work model**: Hybrid/office presence in multiple locations (Los Angeles, San Francisco, New York, Paris, Shanghai, Tokyo, Seoul). Specific remote policy not disclosed, but roles list specific cities.
- **Engineering culture**: Heavy investment in AI and automation – roles include AI Engineer, Foundation Model Engineer, Software Engineer (Backend, Web Automation), Data Analytics Engineer.
- **Growth opportunities**: Rapidly scaling company with recent Series B funding and 35+ open roles across all functions (sales, customer success, brand protection, legal, marketing, product).
- **Global exposure**: Opportunity to work with international teams and clients, with offices in key IP enforcement hubs (China, Korea, Japan, Europe, US).
- **Notable perks**: Not explicitly listed, but competitive startup environment with high-impact work and cutting-edge AI technology.

## Sources
1. [MarqVision Website](https://www.marqvision.com/)
2. [MarqVision About Page](https://www.marqvision.com/about-us)
3. [MarqVision Careers (Greenhouse)](http://job-boards.greenhouse.io/marqvision)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/marqvision)
5. [MarqVision LinkedIn](https://www.linkedin.com/company/marqvision)

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