---
title: 'Customer Operations Associate at Betr'
canonical: 'https://feeny.ai/job/customer-operations-associate-betr-united-states-e62vke52hqn2'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Operations Associate at Betr

- **Company:** Betr
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.lever.co/betr/a4708790-4517-4825-9787-f786af02ad33

## Job description

## ABOUT BETR

Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming Super App. The Betr super app currently consists of Picks, Social Sportsbook, Social Casino, and Arcade - and will soon include Prediction Markets alongside other new products. Betr has one million paying users and is one of the fastest growing companies in the industry.

Betr is also the world's most followed real money gaming brand on social media.

Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base.  The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations.  The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible.  Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.

This role is based in our Miami, Florida HQ.

About The Role:

- Support and resolve user issues and inquiries in a professional and timely manner
- Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support
- Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
- Review and approve player deposits and withdrawal requests
- Review accounts for potential irregularities and conduct basic account investigations
- Conduct due diligence investigations based on internal processes
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Provide technical assistance to fans regarding our mobile application
- Ability to use and understand our internal admin tools, review accounts, pay attention to detail, notice trends, and resolve issues

About You:

- 2+ years’ experience in customer focused role
- Detail oriented with the ability to make data-driven decisions to improve customer communication performance
- Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
- Experience with payment providers (PayPal, Online Banking, card processing)
- Experience working with Customer Support tools like intercom etc.
- Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
- Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport
- Ability to multitask efficiently and effectively
- Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities

Bonus Points:

- A lifelong, passionate sports fan with a deep understanding of how to engage fans

Betr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply

Thank you for your interest in Betr. We look forward to reviewing your application.

## About Betr

## Company Overview
- **One-liner**: Betr is building the world's first real money gaming super app, offering picks, social sportsbook, social casino, and arcade games in a single platform.
- **Entity Type**: Private (Total funding of $120M across 6 rounds)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2022
- **Founders**: Joey Levy and Jake Paul

## Core Business
- **Primary industry**: Real Money Gaming / Sports Betting / Spectator Sports
- **Target customers**: B2C, primarily casual sports fans and gamers looking for simplified, low-entry-barrier betting experiences
- **Mission or purpose statement**: To build the world's first real money gaming super app that caters to the casual sports fan and gamer, capturing more of the under-penetrated online gaming addressable market.

## Products & Services
- **Betr Picks**: Fantasy pick’em product where users pick more or less on favorite player stats, with potential payouts up to 10,000x. Launched September 2023.
- **Betr Social Sportsbook**: Social sports betting platform for making winning picks across major leagues.
- **Betr Social Casino**: Slot and table games where users can play for fun and redeem real cash prizes.
- **Betr Arcade**: Skill-based mobile games played for cash against real opponents.
- **Prediction Markets**: An upcoming product for making predictions on sports and more.
- **Betr Media**: One of the fastest-growing sports gaming media brands in the U.S., supporting user acquisition and retention.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $120M across 6 rounds. Annual revenue of approximately $4.4M.
- **Notable Investors**: Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and others.
- **Growth Signals**: 
  - Employees: 103 (+8.6% YoY), with 125 listed on external job boards, indicating continued hiring.
  - Users have already won over $250M on the platform.
  - Expanded product portfolio from Picks (2023) to include Sportsbook, Casino, Arcade, and soon Prediction Markets.
  - Reached 65% of the U.S. population with launch of Group Mode and Betr Sportsbook in late 2024.
  - Acquired Ascent Capital Management, LLC (May 2026) and FansUnite Entertainment Inc's Chameleon Platform (2023) to vertically integrate tech.

## Competitive Advantages
- **First-mover in “super app” gaming**: Uniquely combines picks, social sportsbook, social casino, arcade, and prediction markets in a single app—something few competitors offer.
- **Simplified user interface**: Built for the casual fan, not just hardcore bettors, enabling a wider addressable market.
- **Powerful media engine**: Betr Media (including high-profile shows like "Talk Tuah with Haliey Welch") drives low-cost user acquisition and brand loyalty.
- **Celebrity co-founder**: Jake Paul’s massive social following provides organic marketing reach and cultural relevance.
- **Vertically integrated tech**: Acquisitions like the Chameleon platform allow Betr to own its player account management, sports betting engine, and casino management software.

## Strategic Focus
- **Super app expansion**: Continuing to add new verticals (Prediction Markets next) to create a single, sticky gaming ecosystem.
- **Geographic expansion**: Targeting new U.S. states and international markets (currently also operating in South Africa).
- **Media-driven growth**: Scaling Betr Media to drive low-cost user acquisition and retention.
- **Casino and arcade growth**: Recently hiring a Head of Games (2025) and Casino VIP Hosts, signaling aggressive bets on the casino vertical.

## Why Work Here
- **Remote-friendly culture**: 64% of roles are remote; fully remote positions available for both US and international talent (Philippines, Canada, UK/EU, West Coast).
- **High-growth environment**: Young company (founded 2022) in a massive addressable market, with growing headcount and new product launches.
- **Diverse, distributed team**: Workforce across 10 countries (US, Canada, Romania, Philippines, Costa Rica, and more), offering a global perspective.
- **Strong tech stack**: Modern engineering tools including React, Kotlin, TypeScript, Python, PHP, Kubernetes, Docker, Kafka, PostgreSQL, MongoDB, and AWS services.
- **Employer rating**: 4.2/5.0 on employee reviews, with notably high work-life balance (4.3) and culture (3.8).
- **Career mobility**: Active job postings across engineering, operations, legal/compliance, VIP management, and casino roles.
- **Notable perks**: Equity (as a VC-backed startup), opportunity to shape early product decisions, and exposure to multiple gaming verticals.

## Sources
1. [linkedin.com/company/betr](https://linkedin.com/company/betr)
2. [betr.app/about](https://www.betr.app/about)
3. [craft.co/betr-app](https://craft.co/betr-app)
4. [jobera.com/employer/betr](https://jobera.com/employer/betr)
5. [jobs.lever.co/betr](https://jobs.lever.co/betr)

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