---
title: 'Customer Operations Associate at Convey (formerly Message Broadcast)'
canonical: 'https://feeny.ai/job/customer-operations-associate-convey-formerly-message-broadcast-denver-1m4ptc5kt27j'
type: 'job'
last_seen: '2026-10-20'
---

# Customer Operations Associate at Convey (formerly Message Broadcast)

- **Company:** Convey (formerly Message Broadcast)
- **Location:** Denver, CO
- **Compensation:** $25/hr
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/convey/dac74110-63b3-44ac-890c-b3c1e8327859

## Job description

The Operations Associate is an entry-level role supporting the Project Management Office (PMO), Project Managers, and Professional Services leadership. This is a hands-on operational role focused on keeping the business of Professional Services running smoothly: administration, compliance and governance, timecard approvals, level of effort (LOE) estimates, and coordination of the Statement of Work (SoW) creation and approval process.

This is a great fit if you are early in your career, highly organized, and want to build a foundation in operations management. You will work closely with experienced project and services leaders, learn how a growing SaaS Professional Services organization operates, and gain working knowledge of the systems we run on, including Rocketlane, Salesforce, and internal Convey tools. As you build competence, the role is designed to expand, with increasing ownership of processes, reporting, and system administration.

What you will do:

- Provide day-to-day administrative support to the PMO, Project Managers, and Professional Services leaders.
- Support compliance and governance activities, including maintaining project documentation, tracking required approvals, and confirming that project records are complete and current.
- Manage the weekly timecard cycle: monitor submissions, follow up on missing or incorrect entries, and route timecards for approval.
- Assist in preparing level of effort (LOE) estimates by gathering inputs from project and technical teams and assembling them into a consistent format.
- Coordinate the Statement of Work (SoW) process end to end, including drafting from approved templates, routing for internal review and signature, tracking status, and maintaining the SoW repository.
- Maintain project and resourcing data in Rocketlane and Salesforce so that reporting is accurate and up to date.
- Prepare recurring operational reports and dashboards for Professional Services leadership.
- Schedule and support internal meetings, including agendas, notes, and follow-up on action items.
- Identify small process gaps and suggest practical improvements to templates, checklists, and workflows.
- Take on additional operational responsibilities as the role grows.

## Your first six months

Through the Emerging Talent Program, you'll:

- Start strong by reviewing your goals for Days 30–180 with your manager. During your first week, you’ll participate in onboarding sessions, meet your team, and connect with your cohort over lunch.
- Join your cohort for Convey’s monthly Foundations Series to build your network, develop skills for your first professional role, and make an impact. The series begins in month one with a dedicated session with our CEO, who will share lessons from his career and why your growth matters to Convey’s future.
- Lead an Emerging Talent Impact Project. Find a real opportunity to improve something in Professional Sevices, plan and run the project with stakeholders, and present your results to Convey leaders at the Emerging Talent Impact Showcase.

## Qualifications

What you have - Required Skills:

- Bachelor's degree in Business Administration, Operations, Finance, Communications or a related field, or equivalent practical experience.
- 0-2 years of professional experience. Internships, co-ops, part-time work, or campus leadership experience count.
- Strong organizational skills and genuine attention to detail. You notice when something does not add up.
- Ability to manage multiple small tasks and deadlines at once, and to prioritize when they compete.
- Clear, professional written and verbal communication, including comfort following up with people more senior than you.
- Proficiency with Microsoft Office or Google Workspace, especially Excel or Sheets.
- A willingness to learn new systems quickly. Prior exposure to Rocketlane, Salesforce, Smartsheet, Jira, or similar tools is helpful but not required, and we will train you.
- Discretion and good judgment when handling contract, financial, and customer information.
- A consistent work ethic and a desire to be part of a fast-paced, growing team.

## US-BASED ROLES ONLY - BENEFITS

- Fully covered Medical, Dental, and Vision coverage for employees
- Cost share for dependents
- 401(K) plan with company match
- Fully covered STD/LTD
- Employee Assistance Program (EAP)
- Paid Maternity Leave
- 12 weeks of paid parental leave for birthing parent
- Paid Paternity Leave
- Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
- 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
- On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

## About Convey (formerly Message Broadcast)

## Company Overview
- **One-liner**: Convey provides a customer engagement operating system purpose-built for utilities and regulated industries, enabling intelligent, compliant communications during critical moments.
- **Entity Type**: Private (bootstrapped or funded – not publicly disclosed; no recent funding rounds found)
- **Headquarters**: Not publicly available (likely United States; prior entity Message Broadcast was based in Colorado Springs, CO, but current HQ not confirmed in provided sources)
- **Founded**: 1998 (originally as Message Broadcast; rebranded to Convey in recent years)
- **Founders**: Not publicly listed; leadership team includes Maulik Datanwala (CEO), Alex Wiley (CFO), Amit Mondal (Group CTO), Atif Hasan (CTO, EONS platform), and others.

## Core Business
- **Primary industry**: Customer engagement software for utilities (electric, gas, water), public sector, healthcare, insurance, and telecommunications.
- **Target customers**: B2B – Fortune 100 companies, investor-owned utilities (IOUs), cooperatives, municipalities, and mid-sized utilities.
- **Mission statement**: “Humanize connections in regulated environments through intelligent workflows that deliver measurable impact.”

## Products & Services
- **EONS**: The core engagement operating system – an adaptive intelligence layer between core systems and customers.
- **REACH**: Emergency & outage communications for enterprise.
- **ENFORCE**: Automated compliance management for regulated communications.
- **TEXTBLUE**: Proactive, critical-moment communications (outage, billing, scheduling).
- **BillWise AI**: AI-driven bill intelligence to reduce calls and improve CX.
- **HVCA**: High-volume inbound voice and call routing.
- **mobileRIGHT**: Virtual assistants, chatbots, and agents.
- **Conversations**: Two-way appointment messaging and intelligent conversations.
- **RCS (Rich Communication Services)**: Verified branding, rich media, one-tap actions.
- **Call Center**: Streamlined transaction experiences and voice routing.
- **Energy Efficiency**: Programs for utilities to engage customers on usage.

All offerings are SaaS/cloud-based, delivered as an engagement operating system.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Not publicly available (revenue not disclosed; no funding rounds reported in search results).
- **Notable Clients/Partners**: Duke Energy (quoted as a client), large West Coast electric utility, Fortune 100 companies in utilities, healthcare, finance, insurance, public sector.
- **Growth Signals**:
  - Rebrand from Message Broadcast to Convey, signaling expanded vision.
  - Introduction of AI capabilities (BillWise AI, RCS).
  - Serving “utilities of every size” and expanding into public sector, insurance, healthcare, telecom.
  - Claims 24% decrease in inbound call center activity, 64% increase in data productivity, 83% increase in delivering messages at speed (from about page).

## Competitive Advantages
- **Purpose-built for regulated industries**: Embedding compliance into every workflow, reducing risk for utilities and other regulated entities.
- **Intelligent, adaptive workflows**: Real-time personalization during critical moments (outages, high-bill events, peak load).
- **Proven track record**: Since 1998, deep domain expertise in utility customer engagement.
- **Integrated platform**: Combines communications, journey orchestration, analytics, and integrations in one OS.

## Strategic Focus
- **Modernize customer engagement** for utilities and regulated industries, replacing legacy systems with intelligent, omnichannel experiences.
- **Expand AI capabilities** (BillWise AI, RCS) to reduce costs and improve customer trust.
- **Grow into adjacent verticals** (public sector, insurance, healthcare, telecom) while maintaining core utility focus.

## Why Work Here
- **Culture**: Emphasis on “humanizing connections” and making a measurable impact for essential service providers. Values include collaboration, trust-building, and transforming compliance into opportunities.
- **Work style**: Not explicitly stated as remote/hybrid; likely office-based with some flexibility (not confirmed in sources).
- **Benefits**: “Work smarter” – focus on streamlined, effective customer journeys; “See results” – real impact on Fortune 100 clients. Specific perks not detailed but careers page highlights meaningful work in regulated environments.
- **Engineering culture**: Likely strong on innovation (AI, RCS, intelligent workflows) and compliance-driven development.

## Sources
1. [goconvey.com/about-us](https://www.goconvey.com/company/about-us/)
2. [goconvey.com](https://www.goconvey.com/)
3. [goconvey.com/jobs](https://www.goconvey.com/jobs/)
4. [jobs.ashbyhq.com/convey](https://jobs.ashbyhq.com/convey)
5. [goconvey.com/company](https://www.goconvey.com/company/)

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