--- title: 'Customer Operations Associate at Metaview' canonical: 'https://feeny.ai/job/customer-operations-associate-metaview-london-e2debhctpgmw' type: 'job' last_seen: '2026-09-07' --- # Customer Operations Associate at Metaview - **Company:** Metaview - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-29 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/Metaview/f5d8cc34-9372-4a03-8cdb-454de64bc807/application **Skills:** SQL, Coding, Log Analysis, Root Cause Analysis, Internal Tooling, Low-code Development > The Customer Operations Associate serves as the go-to expert for Metaview's internal tools and processes, diagnosing technical issues and creating scalable solutions. This role involves collaborating with Customer Success, Sales, and Engineering teams to resolve escalated technical problems and improve self-service... ## Job description Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable. Founded by Siadhal https://www.linkedin.com/in/siadhal/ and Shahriar https://www.linkedin.com/in/s16h/ after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives. ## HOW WE WORK We operate with one core principle: velocity. In practice, this means we: - Optimize everything we do around accelerating rate of learning. - Do truly great work https://www.paulgraham.com/greatwork.html - Communicate openly and directly, and with full context. All while maintaining a hard-earned reputation for craft and quality. ## THE ROLE: After incredible success in building out our tech Ops function last year, we're now growing again. As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions. You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time. Key ownership areas: - Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly. - Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems. - Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team. - Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers. - Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting. - Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes. ## WHAT YOU BRING: - 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company. - Comfort digging into logs, systems, and documentation to get to root causes, - Experience translating ambiguous customer issues into clear, structured problem statements and next steps. - Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations. - SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work. - Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders. - High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets. ## WHAT WE OFFER: - The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance. - Supreme rate-of-learning as we re-orient how the world works with AI. - High compensation, through cash and equity. - All the benefits you’d expect and more. ## About Metaview ## Company Overview - **One-liner**: Metaview builds AI agents that automate and augment the hiring process, from sourcing and screening to interviewing and reporting, for world-class recruiting teams. - **Entity Type**: Private (Series B) - **Headquarters**: London, United Kingdom - **Founded**: 2018 - **Founders**: Siadhal Magos and Shahriar Tajbakhsh ## Core Business - **Primary Industry**: AI-native recruiting software / talent acquisition technology - **Target Customers**: B2B – recruiters, hiring managers, and talent teams at fast‑growing startups and Fortune 500s (e.g., Brex, Affirm, Deel, ElevenLabs, Airtable) - **Mission**: Re‑engineer hiring with AI at the core, making it radically more efficient and precise ## Products & Services Metaview offers a suite of five integrated AI products designed to cover the full hiring workflow: - **[Notetaker](https://support.metaview.ai/get-started/what-is-metaview)**: Automatically captures interview conversations and generates structured, customisable notes – freeing recruiters to focus on candidates. - **[Sourcing](https://www.metaview.ai/)**: An always‑on AI sourcing agent that continuously searches for high‑fit candidates and handles outreach with a tone tuned to the company’s voice. - **[Application Review](https://www.metaview.ai/)**: Reviews every inbound application against role criteria, surfaces the strongest matches, and explains why – reducing manual sifting. - **[Reports](https://www.metaview.ai/)**: A customisable reporting engine that surfaces trends (e.g., salary expectations, AI fluency) to power talent strategy. - **[Job Posts](https://support.metaview.ai/get-started/what-is-metaview)**: Instantly drafts and maintains job descriptions based on intake calls and requirements. Additionally, Metaview launched **fillmore**, an autonomous AI coworker that finds, outreaches, and schedules screening calls without human intervention. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding raised – **$50.8 M** ([LinkedIn](https://www.linkedin.com/company/metaview-technologies)) across four rounds; latest Series B in June 2025 led by Google Ventures. Annual revenue estimated at **$3.1 M** (2025 data). - **Notable Investors & Partners**: **Google Ventures** (led Series B), **Plural** (led Series A), **Fly Ventures**, **Village Global**, **Vertex Ventures** - **Growth Signals**: - Headcount grew **114 % YoY** to 62 employees, with active job postings up **76.9 %** ([LinkedIn](https://www.linkedin.com/company/metaview-technologies)) - Over **2 million conversations** captured; **92 % of users** report better hiring decisions ([metaview.ai](https://www.metaview.ai/careers)) - Operates in 7 countries (UK, US, France, India, Canada, Malaysia, Netherlands) ## Competitive Advantages - **AI‑Native, End‑to‑End Platform**: Unlike point‑solution note‑takers, Metaview’s agents share a single context layer across the entire hiring workflow – from sourcing to reporting. - **Enterprise‑Grade Guardrails**: Full audit trails, compliance alerts, and configurable rules that keep AI aligned with company policies. - **Velocity‑First Culture**: The company embraces speed as a compounded advantage, shipping raw and iterating fast – enabling rapid feature development. - **Top‑Tier Backing**: Backed by Google Ventures and other elite funds, providing strategic credibility and recruiting network. ## Strategic Focus - **Agentic Recruiting**: Transitioning from a note‑taking tool to an autonomous platform where AI agents proactively source, screen, engage, and schedule candidates. - **Expanding the AI Coworker**: Continued investment in autonomous agents like *fillmore* that handle complete recruitment loops without human hand‑offs. - **Deepening Enterprise Context**: Building shared knowledge layers so recruiters, hiring managers, and AI agents stay aligned on criteria and candidate evaluations. ## Why Work Here - **High‑Growth Stage**: With $50 M+ in funding, 114 % headcount growth, and a clear product‑market fit, Metaview offers the thrill of scaling a category‑defining platform. - **AI at the Core**: Engineers and operators get to work on cutting‑edge LLM applications that touch every part of the hiring process. - **Culture of “Velocity That Compounds”**: The company prizes fast learning, focused work, and shipping product quickly – ideal for those who thrive in a high‑ownership, low‑bureaucracy environment. - **Global & Remote‑Friendly**: Teams spread across the UK, US, France, India, Canada, Malaysia, and Netherlands; roles range from in‑office to remote. - **Impactful Mission**: Every feature directly helps teams hire better – a leverage point many employees find deeply rewarding. ## Sources 1. [metaview.ai – Careers page](https://www.metaview.ai/careers) 2. [metaview.ai – Homepage](https://www.metaview.ai/) 3. [LinkedIn – Metaview Technologies](https://www.linkedin.com/company/metaview-technologies) 4. [support.metaview.ai – What is Metaview](https://support.metaview.ai/get-started/what-is-metaview) 5. [jobs.gv.com – Metaview at GV](https://jobs.gv.com/jobs/metaview) ## Other roles at Metaview - [Implementation Specialist](https://feeny.ai/job/implementation-specialist-metaview-london-g3cchgj1jy6d) — London, United Kingdom - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-metaview-san-francisco-c5fnhp1xme2y) — San Francisco, CA - [Brand Designer](https://feeny.ai/job/brand-designer-metaview-london-63pkjvs0skq8) — London, United Kingdom - [Events Marketer](https://feeny.ai/job/events-marketer-metaview-san-francisco-pvz37ezrsed7) — San Francisco, CA - [Senior Accountant](https://feeny.ai/job/senior-accountant-metaview-london-7j7wm6qs1wvp) — London, United Kingdom - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-metaview-london-n80t6ednhtc2) — London, United Kingdom - [SDR Manager](https://feeny.ai/job/sdr-manager-metaview-london-kpd4tx31k95g) — London, United Kingdom - [Director of Sales](https://feeny.ai/job/director-of-sales-metaview-new-york-q9vte189w7wj) — New York, NY - [Sales Manager, EMEA](https://feeny.ai/job/sales-manager-emea-metaview-london-h5jmzthd3wcq) — London, United Kingdom - [Account Executive, Enterprise](https://feeny.ai/job/account-executive-enterprise-metaview-london-cfx4bsxfg1x8) — London, United Kingdom