---
title: 'Customer Operations Executive - Finnish Market at Liberis'
canonical: 'https://feeny.ai/job/customer-operations-executive-finnish-market-liberis-stockholm-7t1g0d9xzk2v'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Operations Executive - Finnish Market at Liberis

- **Company:** Liberis
- **Location:** Stockholm, Sweden
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/liberis/jobs/8161286

## Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

## The role

Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the Nordic markets.

We’re looking for a bilingual (Finnish and English) Customer Operations Executive to join our growing Nordics team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.

## What you'll do

- Be the main point of contact for our merchants across the Nordic markets
- Own customer queries end-to-end via phone, email and live chat
- Investigate and resolve payment-related issues
- Support our partners with day-to-day operational queries and ensure a smooth experience across the merchant journey
- Work closely with Sales, Underwriting, Collections and other teams
- Share customer feedback to help improve our product and processes

## What we are looking for

- Fluent Finnish and English (our office language is English); Swedish and/or Danish would be a plus
- Strong communication and problem-solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

## #LI-CG1

## About Liberis

## Company Overview
- **One-liner**: Liberis is a global embedded finance platform that enables platforms to offer contextual funding solutions to small businesses, co-creating products that integrate seamlessly into partner ecosystems.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: London, United Kingdom
- **Founded**: 2007
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services (Embedded Finance / Fintech)
- **Target customers**: B2B – platforms including vertical SaaS providers, marketplaces, payment processors, and payment companies
- **Mission or purpose**: To deliver contextual finance that helps small businesses grow at every stage, co-created with partners and embedded in their ecosystems.

## Products & Services
- **Embedded Funding Solutions**: A suite of financing products (e.g., revenue-based financing, merchant cash advances) ranging from $500 to $1M+, with flexible repayment aligned to business performance. Products are API-driven and can be configured, launched, and scaled across 15 markets without requiring further platform integration.
- **Partner Platform**: A single integration that allows partners to offer multiple funding products, with features like a 4-click application, instant decisions, and funds delivered in seconds.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding: $449.5M (across 9 rounds, including debt financing) | Annual Revenue: $32.0M
- **Notable Investors/Partners**: Over 40 global partners (specific investor names not disclosed in provided sources). Debt financing rounds from undisclosed institutional investors.
- **Growth Signals**: Headcount of 246 employees (+14.7% YoY); reaches 1.5 million SMBs globally; 77% of customers saw revenue growth post funding; operates in 15 markets across UK, US, Sweden, India, Germany, Australia, and more.

## Competitive Advantages
- **True partnership and co-creation**: Solutions are designed around each partner’s brand, technology, and merchant needs, not off-the-shelf.
- **Deep merchant understanding**: Data-led intelligence reads merchant rhythm to deliver right-time offers based on real signals.
- **Flexible, API-driven architecture**: Platforms can add new products over time with minimal integration effort.
- **Global reach**: Proven ability to launch and scale embedded finance in 15 markets with a single integration.

## Strategic Focus
- **Embedded finance expansion**: Continue co-creating new funding products and entering new markets.
- **Measurable growth loop**: Track platform impact on activation, retention, and GMV through partner dashboards.
- **Product innovation**: Leverage existing five funding solutions and design new ones based on partner and merchant needs.

## Why Work Here
- **Flexible working**: Full-time remote or hybrid options; can work from anywhere in the world for 60 days per year.
- **Learning & development**: £1,000 annual learning fund per employee.
- **Wellbeing**: Partnership with mental health platform Unmind.
- **Parental leave**: 20 weeks fully paid leave.
- **Sabbatical**: Up to 3 months after 2 years of continuous service.
- **Culture**: Emphasises empathy, owning outcomes, and open communication. DEIB council drives initiatives on parenting, mental health, etc.
- **Offices**: London (HQ), Atlanta, Stockholm, Munich, Nottingham, Mumbai.
- **Team activities**: Weekly football and netball squads, sports socials.

## Sources
1. [liberis.com](https://www.liberis.com/)
2. [liberis.com/careers](https://www.liberis.com/careers)
3. [liberis.com/about-us](https://www.liberis.com/about-us)
4. [job-boards.greenhouse.io/liberis](http://job-boards.greenhouse.io/liberis)
5. [linkedin.com/company/liberis1](https://www.linkedin.com/company/liberis1)

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