---
title: 'Customer Operations Executive, MyTutor at IXL Learning'
canonical: 'https://feeny.ai/job/customer-operations-executive-mytutor-ixl-learning-london-3r7331drstr1'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Operations Executive, MyTutor at IXL Learning

- **Company:** IXL Learning
- **Location:** London, United Kingdom
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.ixl.com/company/jobs?gh_jid=8725895002

## Job description

Ready to make a real difference in education? Join MyTutor, the UK’s leading online one-to-one tutoring platform and part of the IXL Learning family. We’re on a mission to improve education for everyone, and we’re looking for Customer Operations Executives to help deliver consistently excellent support as we scale.

This is a frontline role at the heart of our Customer Operations team. You’ll support parents, pupils, tutors and schools across live channels (phone, email, and chat), while also contributing to the operational work that keeps MyTutor running smoothly. Alongside day-to-day customer support, you’ll take ownership of issues, help improve how we work, and develop deeper expertise over time.

This role is based at our London office on Old Street. Your schedule will include weekdays with a mix of weekend shifts (typically one weekend day per month).

- Early Shift: 8am - 5pm | Monday-Friday (usually one week a month)
- Day Shift: 9am - 6pm | Monday-Friday
- Late Shift: 10am - 7:00pm | Monday-Friday (usually one week a month)
- Weekend Shift: 9:00am - 5:00pm Saturday (usually one weekend shift per month)

## WHAT YOU'LL BE DOING

- Own customer contacts end-to-end across live channels (phone, live chat, and email) - providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution
- Handle a wide range of queries across all customer groups, adapting your communication style to suit different needs, situations, and levels of understanding
- Take responsibility for your performance, meeting service level, customer satisfaction, and productivity targets
- Complete essential operational and compliance-related tasks accurately to support the smooth running of the marketplace
- Apply established processes consistently, while raising unclear guidance, inefficiencies, or risks when you spot them
- Work closely with your team lead and peers to manage workload across channels and maintain high service quality during busy periods
- Contribute to improving processes, documentation, or ways of working based on what you see day to day
- Build deeper expertise in specific areas of Customer Operations over time, based on your strengths and interests

## WHAT WE'RE LOOKING FOR

- Bachelor’s degree
- Strong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly
- A genuine interest in solving problems and delivering positive outcomes for customers
- Ability to manage competing priorities, stay organised, and work effectively across multiple channels
- High attention to detail, particularly when working with operational or compliance-related processes
- A proactive mindset - comfortable asking questions, flagging issues early, and suggesting improvements
- Willingness to learn new systems, processes, and subject areas, and to take responsibility for building your knowledge over time
- Comfortable owning your work, acknowledging mistakes, and using feedback to improve
- Nice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment

Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children's barred list check.

## ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

- 1 in 4 students in the United States uses [IXL.com](https://www.ixl.com/)
- [Rosetta Stone](https://www.rosettastone.com/) provides an immersive learning experience for 25 languages
- [Wyzant](https://www.wyzant.com/) is the nation's largest community of tutors, covering 300+ subjects
- https://www.teacherspayteachers.com/ is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

## About IXL Learning

## Company Overview
- **One-liner**: IXL Learning offers a personalized, comprehensive K-12 learning platform covering math, language arts, science, social studies, and Spanish, used by more than 18 million students worldwide.
- **Entity Type**: Private (not publicly traded; profitable, no disclosed funding rounds)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 1998–1999 (25+ years of edtech expertise, celebrated 25 years in 2024)
- **Founders**: Not publicly disclosed on the company website or in search results

## Core Business
- **Primary industry**: E-Learning / EdTech
- **Target customers**: K-12 schools, districts, teachers, students, and parents (B2B and B2C)
- **Mission / purpose**: “We are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.” [ixl.com](https://www.ixl.com/company)

## Products & Services
- **[IXL](https://www.ixl.com/)**: Core adaptive learning platform (SaaS) with a K-12 curriculum, individualized guidance, real-time analytics, and a diagnostic assessment suite. Covers math, language arts, science, social studies, and Spanish.
- **[Rosetta Stone](https://www.rosettastone.com/)**: Language learning software (SaaS) for consumers and enterprises, acquired by IXL Learning.
- **[TeachersPayTeachers (TPT)](https://www.teacherspayteachers.com/)**: Marketplace (platform) for educator-created resources; acquired in March 2023.
- **[Wyzant](https://www.wyzant.com/)**: Online tutoring marketplace (platform) for 300+ subjects; acquired (part of IXL Learning family).
- **[Vocabulary.com](https://www.vocabulary.com/)**: Literacy skill-building platform (SaaS) for vocabulary learning.
- **[SpanishDictionary.com](https://www.spanishdict.com/)**: Spanish-English dictionary, translator, and learning site (ad-supported/content).
- **[Education.com](https://www.education.com/)**: Library of learning activities, worksheets, games, and lesson plans for K-8 students (subscription/content).
- **[ABCya](https://www.abcya.com/)**: Collection of educational computer games and apps for kids (ad-supported/subscription).
- **[Dictionary.com / Thesaurus.com](https://www.dictionary.com/)**: Reference and language learning sites acquired in April 2024.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Annual revenue of **$555 million** (based on LinkedIn financials) [linkedin.com](https://www.linkedin.com/company/ixl-learning)
- **Total Employees**: 1,069 (+3.0% YoY) [linkedin.com](https://www.linkedin.com/company/ixl-learning)
- **Notable Brands Acquired**: Rosetta Stone, TeachersPayTeachers, Vocabulary.com, SpanishDictionary.com, Education.com, Wyzant, ABCya, Dictionary.com, Thesaurus.com
- **Growth Signals**: 
  - Used by 1 in 4 U.S. students and in 190+ countries [ixl.com](https://www.ixl.com/company)
  - Over 200 billion questions answered on the platform [ixl.com](https://www.ixl.com/)
  - 95 of the top 100 U.S. school districts use IXL [linkedin.com](https://www.linkedin.com/company/ixl-learning)
  - Launched Takeoff by IXL (California Edition) in 2025, a personalized core math curriculum [PR Newswire via linkedin.com](https://www.linkedin.com/company/ixl-learning)
  - Active job postings: 131 (up 10.1% year-over-year) [linkedin.com](https://www.linkedin.com/company/ixl-learning)

## Competitive Advantages
- **Comprehensive K-12 curriculum** spanning 5 subjects with more than 20,000 skills – a one-stop platform for schools.
- **Real-time analytics and diagnostic tools** (e.g., IXL LevelUp™) that give teachers granular insights and personalized recommendations.
- **Brand portfolio** that covers language learning, tutoring, teacher resources, and reference tools, creating a closed-loop education ecosystem.
- **High adoption by top school districts** and proven efficacy studies showing higher test scores [ixl.com/research](https://www.ixl.com/research).
- **Long track record (25+ years)** and stable financial footing (revenue >$500M, profitable without external funding).

## Strategic Focus
- **Deepening the core math offering** – launching state-specific versions like “Takeoff by IXL” to compete in the core curriculum market.
- **Expanding summer learning and intervention tools** (e.g., summer workbooks, diagnostic for high school).
- **Internationalization** – content localization (e.g., Australian English editors) and operations in 24 countries.
- **Integration of acquired brands** (Rosetta Stone, TPT, Dictionary.com) to cross-sell and grow market share.

## Why Work Here
- **Mission-driven work**: Employees report pride in working on a product that directly improves education for millions of students [builtin.com](https://builtin.com/company/ixl-learning).
- **Collaborative engineering culture**: Quotes from employees highlight “supportive and highly capable coworkers” and “solving engineering challenges to continually improve the product” [builtin.com](https://builtin.com/company/ixl-learning).
- **Workplace policy**: Primarily in-office, with offices in San Mateo (HQ), Raleigh, Providence, Toronto, and other U.S. locations. Remote roles are limited [builtin.com](https://builtin.com/company/ixl-learning).
- **Employee rating**: 3.3 / 5 (466 reviews) on LinkedIn, with work-life balance at 3.6, culture 3.1, compensation 2.8, and career opportunities 2.8. Strengths are stability and meaningful work; compensation is a noted weakness [linkedin.com](https://www.linkedin.com/company/ixl-learning).
- **Notable perks**: Not detailed in search results, but the company has a long tenure and offers professional growth opportunities (e.g., curriculum designers, sales consultants, engineering roles).
- **Recent departures**: Some senior employees have left (e.g., Lead Psychometrician, Freelance Art Director), but overall headcount is growing.

## Sources
1. [ixl.com/company](https://www.ixl.com/company)
2. [ixl.com](https://www.ixl.com/)
3. [linkedin.com/company/ixl-learning](https://www.linkedin.com/company/ixl-learning)
4. [builtin.com/company/ixl-learning](https://builtin.com/company/ixl-learning)

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- [IT Help Desk Specialist](https://feeny.ai/job/it-help-desk-specialist-ixl-learning-san-mateo-jd2k2vcg6s1g) — San Mateo, CA
- [Associate IT Help Desk Specialist](https://feeny.ai/job/associate-it-help-desk-specialist-ixl-learning-san-mateo-6f6ab45zebsz) — San Mateo, CA
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- [Software Engineer, Intern](https://feeny.ai/job/software-engineer-intern-ixl-learning-san-mateo-tc6v85ptkh2g) — San Mateo, CA
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- [Associate Product Manager, New Grad](https://feeny.ai/job/associate-product-manager-new-grad-ixl-learning-san-mateo-fwh7nrhga9e8) — San Mateo, CA
- [Educational Sales Consultant, Bronx/Manhattan](https://feeny.ai/job/educational-sales-consultant-bronx-manhattan-ixl-learning-manhattan-derdexfdj9dd) — Manhattan, NY