---
title: 'Customer Operations Executive at Smarkets'
canonical: 'https://feeny.ai/job/customer-operations-executive-smarkets-malta-tpswtgf69zp0'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Operations Executive at Smarkets

- **Company:** Smarkets
- **Location:** Malta
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/smarkets/24d3dbd2-3836-42a0-b3ae-ed6312323256

## Job description

Who are we? Smarkets: Predicting the Future of Betting Smarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds. Our stack is designed for scale, reliability, and speed: Linux, Kafka, Postgres, Kubernetes, with Python 3, C++17, and React powering our platform. We build infrastructure that institutions trust while keeping trading accessible to everyone. Our edge? We’ve thrived through every market cycle, competitor, and industry revolution. At the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth. If you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong.

The Team As a Customer Operations Executive you will be the first point of contact for all Smarkets customers. You will interact and assist customers through multiple channels, as well as ensure that the site is live and accessible.

## Role expectations and responsibilities

You will be answering customer queries, processing payments and reviewing customer documentation, as well as collaborating with other teams to make sure that issues impacting customers are identified and resolved in a timely manner. Above all else, providing an exemplary level of customer support and user experience is the main focus of the role.

Responsibilities:

- Provide outstanding customer support via email, live chat and social media
- Verify customer documents (KYC)
- Troubleshoot customer queries, providing fast and accurate solutions
- Resolve technical and transactional issues, including deposits, withdrawals and login problems
- Collaborate with the customer operations team and wider company to offer the best possible customer experience
- Adhere to internal policies and external regulations

Role Requirements:

- Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels. English level C2 is essential
- Strong computer literacy skills
- Outstanding attention to detail, problem solving and time management skills
- Ability to handle high-pressure situations and manage multiple queries simultaneously
- Eligible to work in Malta and able to work on a flexible schedule, including evenings, weekends and public holidays

Nice to have:

- 6 months+ experience in igaming or customer operations/support
- Additional languages - especially Swedish
- Knowledge of sports betting and betting exchanges
- Passion for sports

## Our Values

Our values are at the heart of everything we do - guiding how we work, collaborate, and innovate. They reflect what we expect of ourselves and each other to deliver the best results, while fostering a positive, high-performing environment:

- Push to Win: We set ambitious goals and relentlessly pursue them, always striving for excellence.
- Make Others Better: We lift each other up, share knowledge, and celebrate team success over individual achievement.
- Give a Shit: We care deeply about our work, our users, and the impact we make.
- Be a Pro: We take ownership, act with integrity, and consistently deliver to a high standard.
- Bring the Energy: We bring positivity, curiosity, and enthusiasm to everything we do, inspiring those around us.

Culture Fit: These values define how we succeed as a team. If this isn’t you, this may not be the right place. We hire people who thrive in a fast-paced, collaborative, and ambitious environment.

## Perks & Benefits

We offer a competitive salary and benefits package, alongside a dynamic, collaborative environment where your work truly makes an impact and your voice is heard. Our team is diverse, driven, and ambitious - united by a strong work ethic and a hunger to innovate and win. Our benefits are designed around Health, Wealth, and Development, supporting you both professionally and personally.

What happens next?

- CV application review - We will review it as quickly as possible
- Take-Home Task - At-home assignment to show off your skills
- Let’s chat - Quick chat with our team about your experience and the role
- Experience and Mindset Chat - Cultural Fit
- Final Interview - Hiring Manager Interview + LT chat

## About Smarkets

## Company Overview
- **One-liner**: Smarkets operates a peer-to-peer betting exchange and prediction market platform that allows users to back and lay outcomes on sports, politics, and current events with low commission and sharp pricing.
- **Entity Type**: Private (multiple funding rounds including Series B)
- **Headquarters**: London, United Kingdom
- **Founded**: 2008
- **Founders**: Jason Trost (CEO), Hunter Morris, Donald Trost

## Core Business
- Primary industries: Financial Services, Betting & Prediction Markets, Exchange Technology
- Target customers: B2C (retail traders and bettors) and B2B (institutional market makers, algorithmic traders via API)
- Mission or purpose: "To revolutionise the betting industry by building a more fair, customer-focused betting experience" and "to build the infrastructure for how the world prices uncertain events."

## Products & Services
- **Smarkets Exchange**: A peer-to-peer betting exchange where users bet against each other rather than a bookmaker. Charges a default 2% commission on net winnings only (no commission on losses). Covers sports, politics, current affairs, and entertainment. Offers a full REST/Streaming API for algorithmic traders.
- **SBK Sportsbook App**: A sportsbook product launched in 2022 that provides a traditional fixed-odds betting experience alongside the exchange model.
- **Prediction Market Infrastructure**: The underlying platform processes billions in annual volume and is built on a modern tech stack (Linux, Kafka, Postgres, Kubernetes) with performance-critical systems in Rust and C++.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**: 
  - Annual Revenue: GBP 11.9 million (source: LeadIQ)
  - Total Funding: Conflicting reports – LeadIQ states USD 3.7 million (over 5 rounds), while Wellfound states USD 33.7 million (Series B led by Susquehanna Growth Equity in 2021). 
  - Lifetime matched volume: Over £20 billion (source: pm.wiki)
- **Notable Investors/Partners**: Passion Capital (seed), Susquehanna Growth Equity (Series B), SailGP (three-year sports trading partnership)
- **Growth Signals**: 
  - Headcount grew 20.2% YoY (76 employees per LeadIQ, but firm claims 100+ team)
  - Actively pursuing a US CFTC Designated Contract Markets license to enter American prediction markets (announced March 2026)
  - Operates in 6 countries (UK, Malta, US, Costa Rica, Brazil, Portugal)
  - 1M+ customers worldwide

## Competitive Advantages
- **Low commission model**: 2% on net winnings only – significantly lower than rivals like Betfair (5–7%).
- **Proprietary market-making technology**: Consistently delivers sharper prices through deep liquidity and proprietary algorithms.
- **Modern tech stack**: Built on Linux, Kafka, Postgres, Kubernetes, with performance-critical components in Rust and C++20, and product surfaces in Python and React.
- **Longevity and resilience**: Founded in 2008, has survived multiple market cycles and competitors.

## Strategic Focus
- **US expansion**: Filing for CFTC license to enter the regulated US prediction market space.
- **Infrastructure for truth discovery**: Positioning itself as the infrastructure for pricing uncertain events across sports, politics, and emerging markets.
- **Continuous platform improvement**: Enhancing scalability, performance, and usability for both retail and algorithmic traders.

## Why Work Here
- **Culture highlights**: "Intelligent, diverse individuals committed to making things better" – strong engineering culture with high autonomy for teams.
- **Remote/Hybrid policy**: Hybrid with a London HQ and Malta office; some roles listed as remote on Wellfound.
- **Notable perks**:
  - In-house chefs providing fresh, sustainable meals daily (rooftop kitchen, "lunch al fresco" encouraged)
  - Annual training budget of £1,000 per employee
  - Private health insurance (comprehensive)
  - Up to 6% pension match
  - Stock options
  - Enhanced parental leave
  - Cycle-to-work scheme
- **Engineering culture**: "High-performing teams that have control over the features they ship and the code they write" – modern tech stack and active hiring for senior engineers.

## Sources
1. [smarkets.com/careers](https://smarkets.com/careers/)
2. [linkedin.com/company/smarkets](https://uk.linkedin.com/company/smarkets)
3. [wellfound.com/company/smarkets](https://wellfound.com/company/smarkets)
4. [leadiq.com/c/smarkets](https://leadiq.com/c/smarkets/5a1d9348540000540077bdc2)
5. [pm.wiki/projects/smarkets](https://pm.wiki/projects/smarkets)

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