---
title: 'Customer Operations Intern at Loop'
canonical: 'https://feeny.ai/job/customer-operations-intern-loop-antwerp-2dyxmaw6xayp'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Operations Intern at Loop

- **Company:** Loop
- **Location:** Antwerp, Belgium
- **Employment:** internship
- **Work type:** hybrid
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/loop-earplugs/671ffb28-9ffe-4f25-ac66-e3c0f6898290

## Job description

## CUSTOMER OPERATIONS INTERN

## LOCATION: ANTWERP | IN OFFICE

## THE ROLE

As a Customer Operations Intern, you’ll support teams across multiple regions and 3PL partners, uncover patterns in customer experiences, and help turn those insights into smoother processes, stronger partner performance, and happier customers.

## What you’ll do (and what you won’t)

- You monitor customer service performance and identify opportunities for improvement.
- You analyze contact drivers, support tickets, and regional trends to understand why customers reach out and help prevent recurring issues.
- You track the performance of 3PL partners and shipping carriers against agreed standards, escalating issues to the right teams when needed.
- You support improvements across returns, warranties, fulfillment, and other post-purchase customer journeys.
- You contribute to our automation vision by joining key discussions, sharing best practices, and implementing practical improvements where possible.
- You train and update customer service teams so they stay aligned with the latest developments and Loop standards.
- You translate campaign information into clear, actionable updates for external partners.
- You collaborate with logistics, customer happiness, growth, and other internal teams to resolve escalations and continuously improve the Loop experience.

You won’t

- Get a fixed playbook to follow.
- Talk about AI without exploring how to use it in your workflow.
- Freeze when priorities change quickly.
- Pass accountability to someone else when an issue needs solving.

## HOW YOU’LL SUCCEED

We look for people who think big, stay curious, and aren’t afraid to go all in to make things happen. You’ll succeed by finding structure in customer data, spotting the story behind recurring tickets or delayed shipments, and translating insights into practical improvements. You’ll work across tools, teams, partners, and time zones while keeping the customer at the center of every decision.

## WHAT YOU’LL BRING

- Strong analytical skills and close attention to detail.
- Confidence using Excel or Google Sheets, data dashboards, and help-desk platforms such as Zendesk, Gorgias, Dixa, or similar tools.
- Curiosity about AI tools and LLMs such as ChatGPT, Claude, Gemini, or similar platforms.
- An eagerness to explore how technology can improve workflows, accelerate analysis, and strengthen the customer experience.
- Clear communication skills and the ability to collaborate across functions.
- Genuine empathy for customers and curiosity about what makes an experience feel effortless or frustrating.
- A proactive mindset and excitement about working in a fast-paced, international environment.

LOOP ISN’T FOR EVERYONE. WE MIGHT NOT BE A MATCH IF YOU:

- Wait for direction instead of taking initiative.
- Mistake activity for impact.
- Feel uneasy when things are still taking shape.
- Prefer alignment meetings over decisions.

STILL LISTENING?

Good. We are not looking for people to watch from the sidelines. Loopers step in, speak up and go for more. More firsts. More growth. More: “I can’t believe we did that.” If you are like that too, press that beautiful apply button and let’s talk.

## INTERVIEW PROCESS

- Application Window: 16 July- 12 July
- Virtual Interview: 23 July - 7 August
- Onsite Interview: 10 August- 14 August
- Target Start Date: 7 September

## About Loop

## Company Overview
- **One-liner**: Loop designs premium earplugs for situational hearing protection, focus, sleep, and sensory needs, building a new category in hearing wellness.
- **Entity Type**: Private (bootstrapped or VC-backed – funding details not publicly disclosed)
- **Headquarters**: Antwerp, Belgium
- **Founded**: 2016
- **Founders**: Maarten Bodewes and Dimitri O

## Core Business
- **Primary industry/industries**: Consumer electronics / Hearing wellness / Lifestyle products
- **Target customers**: B2C – nightlife goers, remote workers, people with sensory sensitivities, travelers, sleepers
- **Mission or purpose**: Helping people live life to the fullest by bettering their relationship with sound and senses.

## Products & Services
- **Loop Experience / Experience Plus**: High-fidelity earplugs for concerts, festivals, and loud events; reduce noise while preserving sound clarity (SaaS-like physical product with recurring accessories).
- **Loop Engage / Engage Plus**: Earplugs for conversations and social situations; lower background noise while maintaining speech clarity.
- **Loop Quiet / Quiet 2**: Earplugs for sleep, focus, and noise-sensitive needs; maximum noise reduction in a comfortable fit.
- **Loop Switch**: A single device with three interchangeable modes (Experience, Engage, Quiet) for on-the-fly adjustment.
- **Loop Dream**: Specifically designed for side-sleepers, ultra-soft and comfortable for overnight use.
- **Accessories**: Cases, ear tips in multiple sizes, lanyards. Most models come with multiple ear tip sizes to ensure fit.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: 1.5+ million customers served globally; 250+ employees across three continents [loopearplugs.com](https://www.loopearplugs.com/pages/about-loop)
- **Notable Investors/Partners**: Not publicly disclosed; company appears to be self-funded or raised non-public funding. Awards include Red Dot Design Award (2023, 2024), Deloitte Belgium Tech Fast 50, and recognition as Belgium’s fastest-growing tech company (2022, 2024) [loopearplugs.com](https://www.loopearplugs.com/pages/working-at-loop)
- **Growth Signals**: Expanded from nightlife earplugs into focus, sleep, and sensory comfort categories; opened hubs in Amsterdam, New York, and Shanghai; sustained rapid headcount growth from a small team to 250+.

## Competitive Advantages
- **Category creation**: First lifestyle earplug brand to treat hearing protection as a fashion/design item rather than a purely utilitarian medical product.
- **Design-led differentiation**: Award-winning product aesthetics (Red Dot), wide color palette and multiple form factors that appeal to different personas.
- **Strong brand community**: 1.5M+ customers create word-of-mouth flywheel; the brand is a status accessory in music and festival culture.
- **Full product ecosystem**: Multiple models for specific use cases, plus accessories, encouraging repeat purchases and cross-selling.
- **Early mover in sensory wellness**: Tapping into growing awareness around noise pollution, focus, and neurodiversity.

## Strategic Focus
- **Expanding into senses**: Moving beyond hearing to related sensory experiences (e.g., olfactory? – hinted as “expanding into senses” but not detailed) [loopearplugs.com](https://www.loopearplugs.com/pages/about-loop)
- **Global scaling**: Growing physical presence in key markets (US, China, EU) and building international teams.
- **Product innovation**: Continuous introduction of new models (Switch, Dream) that solve specific customer pain points and create new use cases.
- **Hiring top talent**: Aggressively hiring to maintain growth trajectory; focusing on “growth athletes” who can move fast and own projects.

## Why Work Here
- **Culture**: High autonomy, direct candor (“no politics, no ego, no BS”), steep learning curve, work with elite talent. Described as intense but rewarding – “you’ll learn more here in a year than most places teach in five” [loopearplugs.com](https://www.loopearplugs.com/pages/why-work-at-loop)
- **Hybrid/Remote**: Hybrid by design – typically two days in-office per week; plus four weeks per year of “work from anywhere” [loopearplugs.com](https://www.loopearplugs.com/pages/why-work-at-loop)
- **Benefits**: Top-of-market pay, 32 days of paid time off, comprehensive health insurance, ESOP (employee stock ownership plan), home office budget, mobility budget (company car/transport/bike lease or rent subsidy if close to office in Belgium) [loopearplugs.com](https://www.loopearplugs.com/pages/why-work-at-loop)
- **Engineering Culture**: Product developers and engineers have full ownership of projects; direct impact on millions of users; “your work doesn’t sit in drafts – it goes live” [loopearplugs.com](https://www.loopearplugs.com/pages/working-at-loop)
- **For Job Seekers**: Offers a fast-paced, high-growth environment where personal growth is prioritized. Not for everyone – requires high ownership and comfort with direct feedback.

## Sources
1. [Loop Earplugs – About page](https://www.loopearplugs.com/pages/about-loop)
2. [Loop Earplugs – Why work at Loop](https://www.loopearplugs.com/pages/why-work-at-loop)
3. [Loop Earplugs – Working at Loop](https://www.loopearplugs.com/pages/working-at-loop)
4. [Loop Earplugs – Careers page](https://www.loopearplugs.com/pages/careers)
5. [Loop Earplugs – Careers (Belgium)](https://www.loopearplugs.com/en-be/pages/careers)

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