---
title: 'Customer Operations Intern - Part-time Fall 2026 at Lucid Software'
canonical: 'https://feeny.ai/job/customer-operations-intern-part-time-fall-2026-lucid-software-salt-lake-city-cm2f8a2d0z1r'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Operations Intern - Part-time Fall 2026 at Lucid Software

- **Company:** Lucid Software
- **Location:** Salt Lake City, UT
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/lucidsoftware/jobs/6135271004

## Job description

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

Lucid Software’s Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.

Responsibilities:

- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
- Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
- Assist in writing clear Help Center and user education content
- Engage with our users in the Lucid Community
- Investigate and process customer requests for cancellation and refunds over email
- Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
- Research accounts in which payments have been posted and customer disputes activity
- Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
- Communicate and follow up effectively with customers in a clear and timely manner

Requirements:

- Currently pursuing a Bachelor's degree with a strong academic performance.
- A strong sense of personal ownership and responsibility
- Ability to translate complex technical ideas into simple, easy to understand content
- Strong written and verbal communication skills (both internally and externally)
- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
- Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
- Detail-oriented, organized and a good team player
- Bias towards finding solutions versus shutting down ideas
- This position is hybrid, combining remote work with in-person collaboration at our South Jordan, UT office two days per week (Tuesday and Thursday)

## Preferred Qualifications

- Experience troubleshooting technical issues
- Experience in content creation
- Basic data analytics or statistical skills
- Teaching or mentoring experience

This internship is part-time in the fall.

## About Lucid Software

## Company Overview
- **One-liner**: Lucid Software provides a visual collaboration suite (Lucidchart, Lucidspark) and an AI-powered product management platform (airfocus) to help teams see and build the future faster.
- **Entity Type**: Private (Bootstrapped/VC-backed; no recent funding round disclosed)
- **Headquarters**: South Jordan, Utah, United States
- **Founded**: 2010
- **Founders**: Ben Dilts (Co-Founder, Chief Technology Officer) and Karl Sun (Co-Founder)

## Core Business
- **Primary industry/industries**: Visual Collaboration, Intelligent Diagramming, Virtual Whiteboarding, Product Management Software
- **Target customers**: B2B, Enterprise, SMB, and individual users; trusted by 99% of the Fortune 500
- **Mission or purpose statement**: "To help teams see and build the future faster."

## Products & Services
- **Lucidchart**: An intelligent diagramming application (SaaS) that allows users to visualize complex ideas, systems, and processes with AI, data, and automation.
- **Lucidspark**: A virtual whiteboarding platform (SaaS) for ideation, design, and team collaboration in a virtual space.
- **airfocus**: An AI-powered product management and roadmapping platform (SaaS) that unites product teams around a single source of truth.
- **Enterprise Shield**: A security and compliance add-on that enforces internal standards at scale.
- **Add-ons & Integrations**: Over 100 custom-built integrations with tools like Google, Atlassian, and Microsoft.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 100 million individual users; trusted by 99% of the Fortune 500; the most used visual collaboration platform on the Fortune 500.
- **Notable Investors/Partners**: Partners with Google, Atlassian, and Microsoft. Customers include Google and NBC Universal.
- **Growth Signals**: Named the #12 most used app on Okta; 180+ countries with users; five offices in four countries (Utah, North Carolina, Amsterdam, Hamburg, Melbourne, London); 92% of employees say it is a great place to work (Great Place to Work certification).

## Competitive Advantages
- **Market Leadership**: The most used visual collaboration platform by the Fortune 500, with over 100 million users.
- **Platform Stickiness**: Deep integrations with over 100 tools (Google, Atlassian, Microsoft) and a strong ecosystem.
- **AI & Automation**: Built-in AI, data, and automation features in Lucidchart and airfocus for next-generation diagramming and product management.
- **Enterprise Security**: "Enterprise Shield" for compliance and security at scale, creating a safe environment for large organizations.

## Strategic Focus
- **Work Acceleration**: Helping teams move from strategy to planning to execution faster.
- **Tech Stack Consolidation**: Standardizing tools across common work modes to save time and budget for customers.
- **AI Integration**: Deepening AI capabilities across the product suite (Lucidchart, Lucidspark, airfocus) to enhance productivity and decision-making.
- **Global Expansion**: Maintaining offices in four countries (US, Netherlands, Germany, Australia, UK) and growing remote/hybrid workforce.

## Why Work Here
- **Culture**: Guided by four core values: Teamwork over ego, Individual empowerment/initiative/ownership, Innovation in everything we do, and Passion and excellence in every area. 92% of employees say it is a great place to work (Great Place to Work certified).
- **Work Model**: Hybrid and remote options available; offices in South Jordan (UT), Raleigh (NC), Amsterdam, Hamburg, Melbourne, and London.
- **Benefits**: Competitive compensation, comprehensive health benefits, generous PTO, equity grants, paid family leave, paid sabbatical after 5 years, wellness reimbursement, free lifetime Lucidchart and Lucidspark accounts, quarterly team activity budgets, and personal/career development through Lucid Learning.
- **Engineering Culture**: Annual Hackathon; emphasis on innovation and individual empowerment; "Innovation in everything we do" is a core value.
- **Inclusion**: "Inclusive Lucid" program focused on cultivating inclusion and belonging for everyone.

## Sources
1. [lucid.co](https://lucid.co/)
2. [lucid.co/about](https://lucid.co/about/)
3. [lucid.co/careers](https://lucid.co/careers)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/lucidsoftware)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7000495)

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