--- title: 'Customer Operations Representative, French-speaking (12-month FTC) at GoCardless' canonical: 'https://feeny.ai/job/customer-operations-representative-french-speaking-12-month-ftc-gocardless-riga-svckktb8f1ng' type: 'job' last_seen: '2026-10-17' --- # Customer Operations Representative, French-speaking (12-month FTC) at GoCardless - **Company:** GoCardless - **Location:** Riga, Latvia - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/gocardless/jobs/8267215 ## Job description ## About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.  For more information, please visit[www.gocardless.com](http://www.gocardless.com) and follow us on LinkedIn[@GoCardless.](https://www.linkedin.com/company/gocardless) Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. ## The role You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform. You will be speaking to English and French-speaking clients on a daily basis through emails, chats and phone calls. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more. In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments. We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those, you’ll be ready and set. What excites you - Helping people grow their businesses and client bases - Investigating problems and solving them efficiently with teamwork - Working in a diverse team, with some office time to collaborate - Growing and developing your career proactively What excites us - Stellar communication skills both externally and internally - Proactive mindset, not afraid to investigate first, then ask - Tech-savviness & ability to learn complex ideas quickly - Experience in using Zendesk, Slack, and Jira - Fluent English and French - Eagerness to bring ideas to and improve internal processes - Positive mindset to change Base salary range: 15,600 EUR - 23,400 EUR Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (some of) The good stuff - Wellbeing - stay healthy with dedicated support and medical cover - Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period - Adaptive Working - allows you to work flexibly, around your lifestyle - Parental leave - to suit everyone embarking on life's great adventure - Learning Budget - lead your own development with an annual learning budget - Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) Life at GoCardless We're an organisation defined by our[values](https://gocardless.com/g/values-operating-principles/); We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision. Diversity & Inclusion As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices. To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as: Asian, Black, Mixed or Other — 25% Neurodiverse — 9% ## LGBTQIA+ — 9% Disabled — 1% Average age — 33 Female — 45% Male —  55% We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support. If you want to learn more, you can read about our Employee Resource Groups and objectives [here](https://www.google.com/url?q=https://gocardless.com/about/careers/&sa=D&source=calendar&ust=1781014616204220&usg=AOvVaw1DeqgyeRfEwEzecwn4oq3j) Sustainability We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability [action plan](https://gocardless.com/sustainability)here. Find out more about Life at GoCardless via [Twitter](http://twitter.com/GoCardlessEng), [Instagram](http://instagram.com/lifeatgocardless) and [LinkedIn](http://linkedin.com/company/gocardless). ## About GoCardless ## Company Overview - **One-liner**: GoCardless is a British fintech company building the world’s first global bank payment network, enabling businesses to collect recurring payments, process Direct Debits, and access open banking data. - **Entity Type**: Private (owned by Mollie B.V.; last funding round: Series F, total funding $634.4M) - **Headquarters**: London, United Kingdom - **Founded**: 2011 - **Founders**: Hiroki Takeuchi, Tom Blomfield, Matt Robinson ## Core Business - **Primary industry**: Fintech / Payments - **Target customers**: B2B – from small businesses to enterprises, across multiple industries (subscriptions, invoices, charities, lending, etc.) - **Mission / Purpose**: Make payments easier for everyone – faster, cheaper, and more secure – by leveraging bank payments and open banking. ## Products & Services - **Direct Debit Payment Processing**: SaaS platform for setting up and managing recurring payments, subscriptions, and invoices via Direct Debit. - **Open Banking API**: Securely access bank account data (from 2,300+ banks across UK and Europe) to enhance products and manage risk. - **Payment Gateway**: A unified solution for collecting domestic and international bank payments without chasing or expensive fees. ## Market Standing - **Valuation/Market Cap**: Not publicly available (last known valuation from 2019 Series F ~$440M; current ownership by Mollie B.V. suggests a private valuation) - **Key Metric**: Annual revenue of ~GBP70.4M (2024 estimate from LinkedIn); total funding $634.4M; processes $130B in transactions per year. - **Notable Investors/Partners**: Parent company Mollie B.V. (Dutch fintech); integrations with 350+ business software including Xero, QuickBooks, Sage, Zuora, Salesforce. - **Growth Signals**: Used by 100,000+ businesses; operates in 12 countries (including Latvia, France, Portugal, US, Australia); headcount of 671 (+1% YoY); opened new headquarters in Riga. ## Competitive Advantages - **Global bank payment network** – the only platform combining Direct Debit and open banking on a single network, reducing costs and friction. - **Strong integrations ecosystem** – 350+ pre-built integrations with leading accounting, CRM, and subscription platforms. - **Regulatory moat** – expertise in local Direct Debit schemes (Bacs, SEPA, ACH) and open banking standards across multiple markets. - **Award-winning support** – dedicated human support teams for all customers. ## Strategic Focus - **Global expansion** – building the first truly global bank payment network, with recent push into the US, Australia, and Europe. - **Open banking innovation** – leveraging real-time data and payment initiation to offer new products (e.g., Payment Intelligence, fraud prevention). - **Sustainability** – committed to tackling climate change, enhancing biodiversity, and becoming carbon neutral (GoCarbonless initiative). - **Diversity & Inclusion** – set a target of 40% female representation in senior management by 2028 (currently 27% due to structural changes). ## Why Work Here - **Hybrid working model** – flexible blend of office and remote work; generous holiday allowance, annual volunteer days, 4 wellness days per year (“GC Fridays”). - **Wellbeing & benefits** – mental health support, comprehensive healthcare cover, pay range transparency (salaries shared on job adverts). - **Learning & development** – ingrained culture of learning, with support for career growth and ownership of your development. - **Diversity & inclusion** – active employee resource groups (Access, BEAM, Pride, Mindful, Inspiring), signed Women in Finance Charter, annual D&I report. - **Award-winning workplace** – recognised for sustainability, culture, and innovation; offices in London, Riga, Lisbon, Leeds, and more. ## Sources 1. [gocardless.com/about/careers](https://gocardless.com/about/careers) 2. [gocardless.com/about](https://gocardless.com/about) 3. [au.linkedin.com/company/gocardless](https://au.linkedin.com/company/gocardless) 4. [gocardless.com/about/diversity-inclusion](https://gocardless.com/about/diversity-inclusion) 5. [job-boards.greenhouse.io/gocardless](http://job-boards.greenhouse.io/gocardless) ## Other roles at GoCardless - [Legal Counsel - 12 month FTC](https://feeny.ai/job/legal-counsel-12-month-ftc-gocardless-london-641pba5rrxht) — London, United Kingdom - [Paralegal](https://feeny.ai/job/paralegal-gocardless-leeds-kpqaft501787) — Leeds, United Kingdom - [US Chief Compliance Officer - Remote](https://feeny.ai/job/us-chief-compliance-officer-remote-gocardless-texas-jgmgv2haahfx) — Texas, United States - [Engineering Manager II](https://feeny.ai/job/engineering-manager-ii-gocardless-london-fxs8k7h77f7t) — London, United Kingdom - [Engineering Manager II](https://feeny.ai/job/engineering-manager-ii-gocardless-lisbon-4tmmddwmkj7z) — Lisbon, Portugal - [Engineering Manager II](https://feeny.ai/job/engineering-manager-ii-gocardless-riga-xkaxc0t7t7ka) — Riga, Latvia - [Solution Engineer II](https://feeny.ai/job/solution-engineer-ii-gocardless-leeds-9bj3nxv9xkt7) — Leeds, United Kingdom - [Solution Engineer II](https://feeny.ai/job/solution-engineer-ii-gocardless-lisbon-zp8zw11kmpg6) — Lisbon, Portugal - [Director of Engineering](https://feeny.ai/job/director-of-engineering-gocardless-riga-yy7d867pbt5e) — Riga, Latvia - [Controls Specialist](https://feeny.ai/job/controls-specialist-gocardless-riga-gsdvtty806ar) — Riga, Latvia