---
title: 'Customer Operations Specialist at Infinite Machine'
canonical: 'https://feeny.ai/job/customer-operations-specialist-infinite-machine-new-york-py2arp0n53vw'
type: 'job'
last_seen: '2026-10-25'
---

# Customer Operations Specialist at Infinite Machine

- **Company:** Infinite Machine
- **Location:** New York, NY
- **Compensation:** $60k–$75k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.ashbyhq.com/infinite-machine/e144bbee-5dc3-4329-8b81-64beb2e1dc53

## Job description

## Overview

Infinite Machine is hiring a Customer Operations Specialist to deliver an exceptional ownership experience while supporting day-to-day customer service, order fulfillment, and warehouse operations.

This is a hands-on, customer-facing role. You'll be a primary point of contact for our customers, helping resolve questions and technical issues, coordinating repairs, and ensuring timely follow-up. You'll also support order fulfillment, inventory management, vehicle deliveries, and basic service activities.

We're looking for someone who enjoys helping people, is highly organized, and is comfortable working with tools and physical products. You'll work closely with our Vehicle Operations team to keep daily operations running smoothly and improve our processes as we grow.

## Responsibilities

- Manage day-to-day customer communications across email, chat, phone, SMS, and in-person interactions.
- Troubleshoot customer issues, coordinate service and warranty requests, and ensure timely resolution and follow-up.
- Maintain accurate customer service records and meet targets for response times, resolution times, and customer satisfaction.
- Coordinate local vehicle deliveries and pickups using a company-owned truck.
- Fulfill customer orders, including picking, packing, shipping, and coordinating deliveries of vehicles, accessories, and replacement parts.
- Receive, organize, and track inventory, maintaining accurate records and an organized warehouse.
- Support service operations, including vehicle check-in, parts preparation, basic inspections, assembly, disassembly, and repairs.
- Follow established procedures while identifying opportunities to improve customer experience, operational efficiency, and internal processes.

## Qualifications — Required

- Experience in customer service or another customer-facing role, with excellent written and verbal communication skills.
- Strong mechanical aptitude and comfort using basic hand tools and following technical procedures.
- Highly organized, detail-oriented, and able to manage multiple priorities independently.
- Strong problem-solving skills, good judgment, and a customer-first attitude.
- Comfortable working across software systems and learning new tools.
- Willingness to perform hands-on warehouse work, including lifting up to 50 lbs and independently loading and unloading vehicles using appropriate equipment.
- Valid driver's license and ability to drive a company-owned truck in the NYC area.
- Ability to work full-time, on-site in Long Island City.

## Qualifications — Preferred

- Experience with bicycles, motorcycles, electric vehicles, or other mechanical products.
- Experience with customer support platforms, e-commerce fulfillment, or inventory management systems.
- Experience working in a startup or fast-growing company.

Applicants must be authorized to work in the United States. We are unable to sponsor an employment visa for this role.

## About Infinite Machine

Our mission at [Infinite Machine](https://www.infinitemachine.com/?lp_location=wf) is to build the best non-cars on earth. We design and manufacture premium electric vehicles that blend design with breakthrough hardware and software.

With [P1](https://www.infinitemachine.com/p1?lp_location=wf) and [Olto](https://www.infinitemachine.com/olto?lp_location=wf), we are reimagining how people move through cities and laying the foundation for a broader ecosystem of vehicles, software, and services. We are hiring world-class engineers, designers, and operators to build a generational company shaping the future of urban mobility.

## About Infinite Machine

## Company Overview
- **One-liner**: Infinite Machine designs and manufactures high-performance, design-forward personal electric vehicles (e-scooters and e-bikes) aimed at replacing cars for urban travel.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Joseph Cohen (Co-Founder & CEO), Eddie Cohen (Co-Founder & President), Zach Cooper (Co-Founder & Chief Engineering Officer)

## Core Business
- **Primary industry**: Automotive / Personal Electric Vehicle Manufacturing
- **Target customers**: B2C urban commuters and enthusiasts in dense cities
- **Mission statement**: "Infinite Machine exists to make the most compelling non-cars on earth." They envision a "post-car future" where people are empowered to explore their cities freely.

## Products & Services
- **[P1 Electric Scooter]**: A high-performance, stand-up electric scooter with a 35-mile range, 20 mph top speed, and automotive-grade design. Starting at $3,495. Designed for the bike lane.
- **[Olto E-Bike]**: A two-passenger e-bike with a 60-mile range and 28 mph top speed. Starting at $7,995. Designed for the car lane and described as a "new vehicle designed for the bike lane." Named one of TIME's Best Inventions of 2025.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of **$9.3 million** (Seed round, October 2024)
- **Notable Investors/Partners**: The seed round was **led by Andreessen Horowitz (a16z)** with participation from 14 investors.
- **Growth Signals**: Headcount grew **+46.2% YoY** (from 11 to 17 employees). Products have received significant media accolades including a **TIME Best Invention of 2025** award, a **Fast Company Innovation Award**, and a **New York Product Design Award**. The company has physical showrooms in New York (Long Island City) and San Francisco.

## Competitive Advantages
- **Design & Brand**: Blends automotive engineering with high-end industrial design, drawing inspiration from architects, artists, and car designers. Positions itself as a premium, aspirational brand in a market often seen as utilitarian.
- **Media & Buzz**: Exceptional PR and product design recognition (TIME, Fast Company) for a young company, creating strong brand awareness and desirability.
- **Clear Vision**: Articulates a compelling "post-car future" mission that resonates with urban, environmentally conscious consumers.

## Strategic Focus
- **Product Expansion**: Launched two distinct vehicle lines (P1 scooter and Olto e-bike) within a year, indicating rapid product development.
- **Retail & Direct Sales**: Opening physical showrooms (NYC and SF) to allow test rides and build a brand experience, complementing direct online sales.
- **International Presence**: Has employees in Spain, Sweden, and Canada, suggesting early international expansion planning.

## Why Work Here
- **High-Impact Mission**: Opportunity to work on a generational company at the forefront of transportation and design, directly contributing to a "post-car future."
- **Talent & Culture**: Described as a small, passionate team (17 employees) looking for "kindred spirits: creative, curious, and committed individuals." The culture emphasizes world-class engineering and design.
- **Growth Stage**: As a well-funded, early-stage startup with strong product-market signal, there is significant potential for career growth and ownership.
- **Work Policy**: Hybrid workspace based in New York City (Long Island City HQ). Employees engage in a combination of remote and on-site work, with some roles being fully in-office.
- **Notable Perks**: Access to the company's innovative vehicles and a creative, design-focused work environment.

## Sources
1. [Infinite Machine Official Site](https://www.infinitemachine.com/)
2. [Infinite Machine Careers Page](https://www.infinitemachine.com/careers)
3. [Infinite Machine About / Mission](https://www.infinitemachine.com/mission)
4. [Built In Company Profile](https://builtin.com/company/infinite-machine-technologies-inc)
5. [LinkedIn Company Profile](https://www.linkedin.com/company/infinite-machine-technologies)

## Other roles at Infinite Machine

- [Production Manager](https://feeny.ai/job/production-manager-infinite-machine-new-york-xcpqjweta214) — New York, NY
- [Retail Associate](https://feeny.ai/job/retail-associate-infinite-machine-new-york-ecyj4vmcsscv) — New York, NY
- [Creative Director](https://feeny.ai/job/creative-director-infinite-machine-new-york-zeyrar4258ah) — New York, NY
- [Customer Operations Specialist](https://feeny.ai/job/customer-operations-specialist-siete-foods-austin-7nrfktsgmrvm) — Austin, TX
- [Customer Operations Specialist](https://feeny.ai/job/customer-operations-specialist-octopus-energy-group-london-p9k31z345f72) — London, United Kingdom