--- title: 'Customer Operations Specialist at LI-COR' canonical: 'https://feeny.ai/job/customer-operations-specialist-li-cor-lincoln-ztvkg9cm1yzk' type: 'job' last_seen: '2026-11-07' --- # Customer Operations Specialist at LI-COR - **Company:** LI-COR - **Location:** Lincoln - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-07 - **Apply:** https://job-boards.greenhouse.io/licor/jobs/8357090 ## Job description Primary Work Location Lincoln, NE in the office ## Overview The Customer Operations Specialist provides administrative and customer support for both sales fulfillment and service operations. This position serves as a primary point of contact for customers regarding orders, repairs, quotations, and shipments. Responsibilities include coordinating order and repair processing, maintaining accurate customer and asset records, preparing required shipping and service documentation, and supporting cross-functional business operations. The role requires strong organizational skills, attention to detail, customer focus, and the ability to manage multiple priorities in a fast-paced environment. Professional Qualifications Education - High School diploma or GED required, associate degree preferred. ## Experience - Minimum two (2) years of experience in customer service, sales support, service administration, order processing, or related administrative roles. - Experience using CRM and ERP systems preferred. - Experience with domestic and international shipping documentation preferred. - Salesforce experience preferred. General - Excellent verbal and written communication skills. - Strong customer service and interpersonal skills. - Ability to organize, prioritize, and manage multiple tasks simultaneously. - High degree of accuracy and attention to detail. - Ability to work independently and as part of a team. - Strong problem-solving and critical-thinking skills. - Proficiency with Microsoft Office applications and business software systems. - Ability to maintain confidential information. Position Responsibilities Sales and Order Administration: - Process and coordinate domestic and international customer orders from receipt through invoicing. - Verify order accuracy, pricing, product availability, and customer requirements. - Prepare and distribute sales-related documentation, including order confirmations, invoices, and shipping documentation. - Maintain accurate records of sales transactions and customer communications. Service and Repair Administration: - Coordinate service and repair activities from receipt through return shipment. - Create and manage repair orders, estimates, invoices, and return documentation. - Monitor repair status and communicate updates to customers and internal stakeholders. - Support warranty verification and service documentation requirements. Customer Support: - Serve as a primary point of contact for customer inquiries related to sales orders, service requests, quotations, shipments, and invoicing. - Respond to customer communications in a professional and timely manner. - Escalate technical inquiries to the appropriate support resources. Quotations and Documentation: - Prepare customer quotations, service estimates, and proforma invoices. - Generate shipping, export, and service-related documentation in accordance with company policies and regulatory requirements. - Support compliance with domestic and international shipping regulations. Database and Records Management: - Maintain accurate customer, order, service, asset, and case information within Salesforce and ERP systems. - Create and update customer accounts, contacts, assets, and service records. - Maintain documentation supporting sales and service transactions. Asset and Equipment Coordination: - Maintain records related to customer assets, serial numbers, warranties, and equipment history. - Coordinate loaner, demonstration, and leased equipment activities, including tracking and documentation. - Support inventory record updates as required. Administrative and Operational Support: - Support departmental reporting, recordkeeping, and process administration. - Identify opportunities to improve efficiency and support continuous improvement initiatives. - Provide administrative support to sales and service leadership as needed. Team Collaboration: - Partner with Sales, Service, Shipping, Accounting, Marketing, Technical Support, and other departments to ensure effective customer support and operational efficiency. - Provide cross-functional support during absences, peak workloads, and special projects. - Participate in training and cross-training activities to maintain departmental flexibility. Other Duties: - Perform other duties and responsibilities as assigned. ## About LI-COR ## Company Overview - **One-liner**: LI-COR designs, manufactures, and markets high‑quality instrument systems for plant research, gas analysis, drug discovery, and environmental monitoring. - **Entity Type**: Private (acquired by Battery Ventures in 2021) - **Headquarters**: Lincoln, Nebraska, United States - **Founded**: 1971 - **Founders**: Bill and Elaine Biggs ## Core Business - **Primary industries**: Environmental monitoring, biotechnology, life sciences, drug discovery, and climate research. - **Target customers**: Researchers, universities, government agencies (e.g., USDA), agricultural enterprises, and environmental consultants (B2B, academic, and government). - **Mission statement**: “Impacting lives through science” – providing high‑quality measurement solutions to help solve global challenges in food security, water management, energy reliability, and climate change mitigation. ## Products & Services - **Environmental Monitoring Instruments** – Hardware and software for measuring CO₂, CH₄, N₂O, NH₃, soil health, water quality, and microclimate. Includes gas analyzers, soil flux systems, and weather stations. - **HOBO Data Loggers (via Onset acquisition)** – Remote monitoring solutions for temperature, humidity, and other environmental parameters. Integrated with LI‑COR Cloud® for data management. - **Biotechnology Products** – Instruments and reagents for drug discovery, protein research, and small animal imaging (e.g., Odyssey® imaging systems, near‑infrared fluorescent dyes). - **Managed Services & Consulting** – Turnkey environmental monitoring projects, from sensor deployment to data analysis and reporting. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue estimated at **$25M–$50M** (LinkedIn data); **330+ employees** globally (company‑stated). - **Notable Investors / Partners**: Owned by **Battery Ventures** (global tech‑focused investment firm). Recent acquisitions include **Onset Computer Corporation** (2024, maker of HOBO loggers) and **Anemoment** (2022, ultrasonic anemometers). - **Growth Signals**: Active in **150+ countries**, instruments used in **73,000+ research publications**, **1,208 universities** as customers. Expanded into cloud‑based monitoring (LI‑COR Cloud). Opened subsidiaries in Germany, UK, and China. ## Competitive Advantages - **50+ years of domain expertise** – Trusted brand in environmental and life‑science research. - **End‑to‑end solutions** – Hardware, software, cloud, and consulting under one roof. - **Global footprint** – Instruments deployed on all seven continents and in space. - **Strong IP and regulatory compliance** – ISO 9001:2015 certified; frequent award winner (R&D 100, Governor’s Bioscience Award, etc.). - **Acquisition strategy** – Integrates complementary technologies (HOBO loggers, anemometers) to broaden the product portfolio. ## Strategic Focus - **Environmental monitoring as a service** – Growing the cloud‑based data platform and managed services to help customers make data‑driven decisions. - **Climate and agriculture applications** – Emphasizing solutions for greenhouse gas quantification, soil health, and precision agriculture. - **Continued R&D** – Developing next‑generation sensors and analytical tools for both environmental and biotechnology markets. - **Geographic expansion** – Strengthening presence in Europe and Asia via subsidiaries and channel partners. ## Why Work Here - **Culture**: Strengths‑based approach; new voices are valued regardless of seniority. Celebrated for high employee engagement (Quantum Workplace Employee Voice Award). - **Benefits**: 401(k) with one‑to‑one match up to 7%; medical/dental/vision insurance; tuition assistance; on‑site wellness programs; paid holidays, vacation, and parental leave. - **Work Environment**: On‑site roles at Lincoln, NE (headquarters) and Bourne, MA; also offices in Bad Homburg (Germany) and Cambridge (UK). Hybrid/remote policy not explicitly stated, but most roles appear to be location‑based. - **Perks**: Free snacks/fruit, monthly wellness breakfasts, Pi Day celebrations, food trucks, and community volunteer programs. - **Community**: Lincoln is part of the “Silicon Prairie” with a vibrant tech scene, excellent schools, and outdoor recreation. ## Sources 1. [licor.com/careers](https://www.licor.com/careers) 2. [licor.com](https://www.licor.com/) 3. [licor.com/corp/history](https://www.licor.com/corp/history) 4. [linkedin.com/company/li-cor](https://www.linkedin.com/company/li-cor) 5. 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