---
title: 'Customer Operations Specialist at Siete Foods'
canonical: 'https://feeny.ai/job/customer-operations-specialist-siete-foods-austin-7nrfktsgmrvm'
type: 'job'
last_seen: '2026-10-26'
---

# Customer Operations Specialist at Siete Foods

- **Company:** Siete Foods
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.lever.co/sietefoods-2/7095e6f6-ea3a-4c9d-9544-c53189990198

## Job description

What do the Energizer Bunny, Hermione Granger, and Thomas the Tank Engine have in common? They’re reliable, resourceful, and always show up ready to solve problems. If that sounds like you, keep reading. Our familia is looking for a Customer Operations Specialist who brings energy, precision, and a passion for serving others. This role is critical to ensuring our customers receive the right product, at the right time, with the right experience. If you feel you fit the bill, we’d love to hear from you!

## About You

- You’re the kind of person who finishes what they start (and probably double-checks it for good measure).

- Organized is your middle name—or at least it would be if that were socially acceptable

- You communicate clearly, kindly, and often—no one is left guessing when you’re on the case.

- When something goes sideways, you don’t panic—you get curious and start solving

- You can juggle multiple priorities without dropping the ball (and maybe even make it look easy)

- You bring positive energy to your work and genuinely enjoy being part of a team. If you were a luxury car utility, you might say you’re like a seat warmer: comforting and warm to be around, but also know how to light a fire under someone.

## What You Will Do

- Own end-to-end order execution for assigned customers, from order receipt through delivery

- Review and process sales orders, ensuring accuracy across pricing, quantities, lead times, and routing

- Build strong relationships with and maintain good communication with buyers and 3PL partners.

- Proactively identify and resolve order, inventory, and fulfillment issues, partnering cross-functionally with Supply, Transportation, inventory control, and Warehouse teams

- Maintain clear, timely communication with buyers on all OTIF-related challenges and resolutions Monitor open orders, inventory levels, and fulfillment performance on a daily basis

- Manage inventory visibility and allocation across 3PLs to support customer demand and consolidation strategies

- Partner with Transportation to ensure efficient and timely shipment execution

- Assist with quarterly inventory reconciliations and reports.

- Support EDI onboarding for new customers and troubleshoot ongoing EDI errors

## Your Experience

- Proficiency in Excel and G Suite is preferred.

- Production, Logistics, Inventory, or Warehousing experience is a plus.

- Inventory Management software (ERP or IMS) and EDI experience is a plus.

## EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement

## About Siete Foods

## Company Overview
- **One-liner**: Siete Foods is a Mexican-American food brand that creates heritage-inspired, better-for-you products like grain-free tortillas, chips, salsas, and sauces, rooted in family and inclusivity.
- **Entity Type**: Private (acquired by PepsiCo in January 2025 for $1.2 billion)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2014
- **Founders**: The Garza family (including CEO Miguel Garza and his six family members)

## Core Business
- **Primary industry**: Food & beverage (better-for-you, grain-free, Mexican-American cuisine)
- **Target customers**: B2C consumers seeking authentic, heritage-inspired foods with clean, simple ingredients; sold through retail grocery channels and direct-to-consumer online.
- **Mission**: "Boldly build the leading Mexican-American food brand. Embody a Juntos es Mejor culture. Positively impact underserved communities through education, entrepreneurship, and wellness."

## Products & Services
- **Grain Free Tortillas & Tortilla Chips**: Almond flour-based tortillas and chips, the original product line.
- **Enchilada Sauces, Taco Seasonings, Botana Sauces**: Shelf-stable cooking sauces and seasonings.
- **Mexican Cookies (Galletas)**: Traditional-style cookies made with simple ingredients.
- **Vegan Beans**: Refried beans without animal products.
- **Grain Free Puffs**: Puffed snacks made from grain-free flours.
- **Potato Chips & Salsas**: Classic snack offerings with a Mexican-American twist.

## Market Standing
- **Valuation/Market Cap**: Acquired by PepsiCo for $1.2 billion (January 2025)
- **Key Metric**: Annual revenue not publicly disclosed; acquisition price of $1.2B indicates strong market position.
- **Notable Investors/Partners**: PepsiCo (parent company since 2025); products available in 40,000+ retail locations.
- **Growth Signals**: Rapid expansion from a single almond flour tortilla sold in an Austin co-op to national distribution; acquisition by PepsiCo signals major scaling ambitions.

## Competitive Advantages
- **Authentic heritage positioning**: Rooted in real Mexican-American family recipes, not a corporate brand.
- **Clean-label, better-for-you focus**: Grain-free, vegan, and simple ingredients appeal to health-conscious consumers.
- **PepsiCo distribution muscle**: Post-acquisition, Siete gains access to PepsiCo’s vast supply chain and retail relationships, accelerating shelf placement.
- **Strong brand loyalty**: Cult-like following among Latino and health-conscious communities; mission-driven storytelling.

## Strategic Focus
- **Post-acquisition growth**: Leveraging PepsiCo’s resources to expand into new categories, increase retail penetration, and scale production while preserving brand identity.
- **Innovation pipeline**: Continuing to develop new heritage-inspired products that meet dietary needs (grain-free, vegan, etc.).
- **Community impact**: Deepening work in underserved communities through education, entrepreneurship, and wellness initiatives.

## Why Work Here
- **Culture**: "Family first, family second, business third" – strong emphasis on work-life balance, humility, and inclusivity. Core value: *Juntos es Mejor* (Together is Better).
- **Work environment**: On-site in Austin with onsite gym, sauna, and company-provided lunch 2–3x per week. No Meeting Fridays, Summer Friday Program, and 13 company holidays.
- **Benefits**: Flexible time off, paid parental leave, employer-covered medical premiums, 401(k) with match, tech stipend, fertility benefits (Kindbody), and free Siete products.
- **Growth trajectory**: Joining a beloved brand now backed by PepsiCo offers stability and opportunity for career advancement in a high-growth food company.

## Sources
1. [jobs.lever.co](https://jobs.lever.co/sietefoods-2) (careers page)
2. [sietefoods.com](https://sietefoods.com/) (main site)
3. [sietefoods.com/about/careers](https://sietefoods.com/about/careers) (benefits & culture)
4. [sietefoods.com/about/our-story](https://sietefoods.com/about/our-story) (mission & history)
5. [pepsico.com](https://www.pepsico.com/newsroom/press-releases/2025/pepsico-completes-acquisition-of-siete-foods) (acquisition details)

## Other roles at Siete Foods

- [Sr Sales Manager - Costco](https://feeny.ai/job/sr-sales-manager-costco-siete-foods-united-states-jy1ecmzn5kbx) — United States
- [Digital Marketing Lead](https://feeny.ai/job/digital-marketing-lead-siete-foods-austin-90q8wd0rkx4v) — Austin, TX
- [Operational Quality Assurance Manager](https://feeny.ai/job/operational-quality-assurance-manager-siete-foods-austin-64w7v9dqyfr3) — Austin, TX
- [Senior Manager of Sales - Target](https://feeny.ai/job/senior-manager-of-sales-target-siete-foods-minneapolis-r2xaxsv6jgvk) — Minneapolis, MN
- [Documentation and Regulatory Specialist](https://feeny.ai/job/documentation-and-regulatory-specialist-siete-foods-austin-3nmfrq1x427f) — Austin, TX
- [Supply Planner](https://feeny.ai/job/supply-planner-siete-foods-austin-p683szsdzs0s) — Austin, TX
- [Product Developer](https://feeny.ai/job/product-developer-siete-foods-austin-nvgnxwhdehda) — Austin, TX
- [Customer Operations Specialist](https://feeny.ai/job/customer-operations-specialist-infinite-machine-new-york-py2arp0n53vw) — New York, NY
- [Customer Operations Specialist](https://feeny.ai/job/customer-operations-specialist-octopus-energy-group-london-p9k31z345f72) — London, United Kingdom