--- title: 'Customer Product Engineer at Alchemy' canonical: 'https://feeny.ai/job/customer-product-engineer-alchemy-new-york-9mr35bqz8cg1' type: 'job' last_seen: '2026-09-08' --- # Customer Product Engineer at Alchemy - **Company:** Alchemy - **Location:** New York, NY - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-18 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/alchemy/8f61f190-33a2-454e-a030-e8e5b041bf3b ## Job description ## The Role Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams. In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions. This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. What You'll Do: - Provide hands on technical support within the Account Abstraction product vertical - Deliver a stellar customer experience - Scale support through internal tooling and runbooks as well as contribute to devX improvements - Understand customer needs and how to meet unique challenges and goals - Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions - Be the voice of the customers - Build and maintain ongoing relationships with complex stakeholders, both internally and externally - Work in a quickly changing environment - Drive referrals from our customers What We're Looking For: - 1+ years of experience in a software development role - Technical degree - Experience and interest in Account Abstraction / Wallet Services - Strong analytical skills - Ability to understand and troubleshoot complex technical issues - Strong communication skills with internal and external stakeholders - Excellent people skills to monitor and measure customer performance - Interest in technology, blockchain, crypto - Experience with blockchain a large plus - Founded a company or built side projects, a plus - Experience in startups, a plus More on the Role: Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off. The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs. ## About Alchemy ## Company Overview - **One-liner**: Alchemy is the leading web3 development platform providing the infrastructure, APIs, and tools developers need to build and scale blockchain applications. - **Entity Type**: Private (Series C1 at $10.2B valuation, Feb 2022) - **Headquarters**: San Francisco, California, United States (also offices in New York and Bucharest) - **Founded**: 2017 - **Founders**: Nikil Viswanathan (CEO) and Joseph Lau (President) ## Core Business - **Primary Industry**: Blockchain infrastructure / Web3 developer platform - **Target Customers**: B2B – developers, fintechs, enterprises, and blockchain-native companies (e.g., JP Morgan, Robinhood, Visa, Stripe, Polymarket) - **Mission/Purpose**: “To bring blockchain to a billion people” by providing the foundational building blocks for creating the future of technology [alchemy.com/company](https://www.alchemy.com/company) ## Products & Services - **Node RPC API**: Real-time, block-perfect data access to major blockchain networks (Ethereum, Solana, etc.) with 99.99% uptime, powered by the Cortex engine (13x more throughput, 5x more reliability). - **Rollups**: Launch a custom, high-performance blockchain (Layer 2/rollup-as-a-service) for scaling applications. - **Data APIs**: - *Token APIs* – Real-time price data for any token. - *Portfolio APIs* – Query transaction history and asset balances. - *Webhooks* – Stream push notifications for on-chain events. - **AI Agents Tooling**: CLI, MCP server, and skills enabling AI agents to read onchain state, send transactions, and ship apps end‑to‑end. - **Move Money**: Swap, mint, and stake with no gas fees or multi-step approvals (smart wallet & gasless transactions). All products are delivered as SaaS/API services, targeting both backend and frontend developers. [alchemy.com](https://www.alchemy.com/) ## Market Standing - **Valuation**: $10.2 billion (Series C1, February 2022 – TechCrunch) - **Key Metric**: Over $105 billion in total transaction volume processed; serving tens of millions of users across 197+ countries (99% of countries worldwide). The platform also reports $1T+ in annual transaction volume and over 100M transactions annually. - **Notable Investors/Partners**: Lightspeed, Silver Lake, a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and founders/executives of leading organizations. - **Growth Signals**: - Expanding into AI agents with dedicated tooling. - Building Cortex, the blockchain engine that claims 13x throughput improvement. - Continued hiring across engineering, sales, and design roles (17+ open positions in mid‑2026). ## Competitive Advantages - **Developer Experience**: “Dead simple” APIs and SDKs that eliminate blockchain complexity – developers can be production‑ready in minutes. - **Scale & Reliability**: 99.99% uptime, $105 billion+ processed, trusted by top financial institutions and fintechs. - **Cortex Engine**: Proprietary infrastructure layer delivering 13x more throughput and 5x more reliability than competitors. - **Comprehensive Platform**: Single integrated suite for node access, data indexing, AI agents, and payment rails – unlike point solutions. - **Talent & Team**: Leadership from Google, Microsoft, Facebook, Stanford, and MIT; deep expertise in massively scalable infrastructure. ## Strategic Focus - **Onboard a Billion Users**: Continue lowering barriers to blockchain adoption, particularly in fintech and financial services. - **AI + Blockchain**: Enable AI agents to seamlessly interact with on‑chain data and transactions. - **Enterprise Adoption**: Work with global institutions on next‑generation payment and settlement rails (focus area of President Joe Lau). - **Global Scaling**: Offices in San Francisco, New York, and Bucharest to attract top talent across time zones. ## Why Work Here - **Culture**: “Think Big. Move Fast. Own It.” – extreme ownership, customer obsession, fast execution, play to win, and a “kid at heart” spirit. [alchemy.com/careers](https://www.alchemy.com/careers) - **Values**: Extreme ownership, customer obsession, speed, winning mindset, and crypto enthusiasm. - **Work Policy**: Hybrid/office‑based roles in San Francisco, New York, and Bucharest. Some roles appear to be on‑site with flexibility mentioned for commuting benefits. - **Benefits & Perks** (as listed on careers page): - Medical, dental, and vision insurance - HSA & FSA plans - 401k plan - Flexible time off - Gym reimbursement & wellbeing perks - Home office build‑out budget & commuting benefits - Relocation bonus - Paid parental leave - Learning & development stipend - Company retreats (yearly offsites including Chesapeake Bay, Deer Valley, Austin, Cabo, Napa, New York, Playa del Carmen) - Conferences and events - **Engineering Culture**: Emphasis on solving complex problems in distributed systems, AI, and infrastructure; teams are lean and empowered. - **Growth Opportunity**: High‑leverage roles in a well‑funded, high‑growth company at the intersection of blockchain and AI. ## Sources 1. [alchemy.com](https://www.alchemy.com/) – Product overview, platform features, and value proposition. 2. [alchemy.com/company](https://www.alchemy.com/company) – Mission, founders, and investor information. 3. [alchemy.com/careers](https://www.alchemy.com/careers) – Culture, values, benefits, and open roles. 4. [jobs.ashbyhq.com/alchemy](https://jobs.ashbyhq.com/alchemy) – Job descriptions (Technical Recruiter, Revenue Operations Lead) with details on mission, transaction volume, and investor list (citing TechCrunch). 5. [linkedin.com/company/alchemyinc](https://www.linkedin.com/company/alchemyinc) – Company page with employee count and location data. ## Other roles at Alchemy - [Senior Product Manager - Developer Platform](https://feeny.ai/job/senior-product-manager-developer-platform-alchemy-san-francisco-5zp3tdpzz323) — San Francisco, CA - [Senior Product Manager - Ecosystem](https://feeny.ai/job/senior-product-manager-ecosystem-alchemy-san-francisco-23ez61bfbm5w) — San Francisco, CA - [Product Lead, Developer Experience](https://feeny.ai/job/product-lead-developer-experience-alchemy-san-francisco-gndwmzwq9sfm) — San Francisco, CA - [Social & Technical Content Manager](https://feeny.ai/job/social-technical-content-manager-alchemy-san-francisco-sdax2c72rj0f) — San Francisco, CA - [Senior Ecosystem Marketing Manager](https://feeny.ai/job/senior-ecosystem-marketing-manager-alchemy-san-francisco-bd0ftdfd9ze1) — San Francisco, CA - [Controller](https://feeny.ai/job/controller-alchemy-new-york-ey8ehygkf74s) — New York, NY - [Backend Software Engineer](https://feeny.ai/job/backend-software-engineer-alchemy-bucharest-9r0y6qw73ret) — Bucharest, Romania - [Technical Recruiter](https://feeny.ai/job/technical-recruiter-alchemy-san-francisco-kvq03bpqyc8t) — San Francisco, CA - [Staff DevOps Engineer](https://feeny.ai/job/staff-devops-engineer-alchemy-bucharest-dtyam3avt5bt) — Bucharest, Romania - [Revenue Operations Lead](https://feeny.ai/job/revenue-operations-lead-alchemy-new-york-fsp4s895krtx) — New York, NY