---
title: 'Customer Program Manager at D-Fend Solutions'
canonical: 'https://feeny.ai/job/customer-program-manager-d-fend-solutions-london-wyjh76jdj0r5'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Program Manager at D-Fend Solutions

- **Company:** D-Fend Solutions
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/d-fendsolutions/c19b7b85-0aa1-4c2c-b42a-e5a5b6be2dbd

## Job description

Join D-Fend Solutions — where technology meets purpose. As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide. If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board. Become a D-Fender. Shape the future of airspace security.

We are seeking a Multidisciplinary Customer Program Manager who thrives in complex environments and can work across technical and business domains. The ideal candidate will be responsible for guiding customers through onboarding, adoption, and optimization across a portfolio that includes hardware, software, and services. This is a cross-functional role that bridges product, engineering, support, sales, and customer operations to ensure customer satisfaction, retention, and growth.

Key Responsibilities:

- Program Management: Act as the primary point of contact for assigned accounts, developing long-term relationships and strategic engagement plans.
- Customer Onboarding: Lead structured onboarding processes tailored to D-fend product lines.
- Cross-Domain Expertise: Translate technical and operational needs into clear success strategies.
- Support Coordination: Work with technical support, engineering, and field services teams to resolve customer issues and manage escalations.
- Training & Enablement: Deliver or coordinate training sessions across disciplines, ensuring customer proficiency with all relevant tools and systems.
- Lifecycle Engagement: Own the customer journey from post-sale through renewal, identifying opportunities for upselling, cross-selling, and proactive engagement.
- Risk Mitigation: Monitor customer health metrics and proactively intervene to reduce churn or dissatisfaction.
- Feedback Loop: Serve as a customer advocate internally, contributing insights to product development, roadmap planning, and service improvements.

Qualifications:

- At least 5+ years in a Customer Success, Account Management, or Technical Project Management role
- Experience working with both hardware and software products, preferably in Law enforcement, security and military environments
- Strong communication and interpersonal skills; ability to influence both technical and non-technical stakeholders
- Proven ability to manage multiple projects and customers simultaneously
- Excellent problem-solving and critical thinking abilities
- Bachelor’s degree in Business, Engineering, Information Technology, or a related field
- Excellent written and verbal communication skills
- Familiarity with RF based systems and environments

## About D-Fend Solutions

## Company Overview
- **One-liner**: D-Fend Solutions is the leading provider of RF cyber-driven, non-kinetic, AI-enhanced counter-drone takeover technology that detects, takes over, and safely lands rogue drones in sensitive environments.
- **Entity Type**: Private (Series C funded)
- **Headquarters**: Ra'anana, Israel (with presence in the US, UK, and Japan)
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Counter-drone / Counter-Unmanned Aircraft Systems (C-UAS) defense technology; classified under Defense and Space Manufacturing
- **Target customers**: B2G and B2B — military, homeland security, law enforcement, airports, prisons, critical infrastructure operators, and major event organizers
- **Mission**: "To lead in providing the most advanced technology and solutions to overcome rogue drone threats in our customers' most sensitive environments and airspace, in a controlled manner that enables continuity." [d-fendsolutions.com](https://d-fendsolutions.com/about-us/)

## Products & Services
- **EnforceAir**: Core counter-drone system that autonomously executes RF cyber-takeovers of rogue drones. It detects, locates, and identifies threats in protected airspace, then neutralizes them via non-kinetic, non-jamming RF takeover for safe landings and controlled outcomes. Deployable as a standalone, multilayer, or integrated system, and enhanced with AI capabilities. [d-fendsolutions.com](https://d-fendsolutions.com/)

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Total funding of $65M across 4 rounds — Seed (Nov 2017), Series A ($6M, May 2018), Series B ($28M, Sep 2019), and Series C ($31M, Dec 2024)
- **Notable Investors/Partners**: Israel Growth Partners (led Series C), Claridge Israel (led Series B); LinkedIn company data lists Motorola Solutions, Inc. as parent company
- **Growth Signals**: Headcount of 193 employees (+25.1% YoY, +45 people); workforce distributed across 8 countries including Israel, US, Canada, Netherlands, and Singapore; hundreds of deployments worldwide; designated best-in-class and deployed by top-tier U.S. and international government agencies, major international airports, and large-scale events [linkedin.com](https://www.linkedin.com/company/d-fend-solutions)

## Competitive Advantages
- **Category pioneer**: Creator of the RF Cyber Takeover counter-drone category — a non-kinetic, non-jamming approach that avoids collateral damage and operational disruption, unlike kinetic or jamming alternatives
- **Field-proven credibility**: Chosen as best-in-class by military, federal law enforcement, and homeland security units, plus major international airports and VIP protection details
- **AI-enhanced detection**: Combines RF cyber technology with AI to autonomously detect, prioritize, and mitigate drone threats
- **Multi-disciplinary R&D**: Engineering team includes personnel from elite military intelligence technology units, enabling deep expertise in both cyber and drone domains [d-fendsolutions.com](https://d-fendsolutions.com/about-us/)

## Strategic Focus
- **Staying ahead of emerging threats**: Continuously innovating to counter next-generation drone technologies and evolving tactics
- **Sector expansion**: Growing across military, public safety, airport, prison, major event, and critical infrastructure markets
- **Next-generation development**: Proactively building capabilities for future drone threats, with a risk-based approach that analyzes drone prevalence, payload capacity, and range [d-fendsolutions.com](https://d-fendsolutions.com/)

## Why Work Here
- **Mission-driven work**: Directly protect sensitive environments — from forward-operating bases and borders to stadiums and airports — from rogue drone threats
- **Elite technical culture**: R&D team draws from elite military intelligence technology units, with specialized expertise across RF, hardware, system engineering, and drone operations
- **Global reach**: Distributed team across 8 countries, with an on-site presence in Ra'anana, Israel, and offices in the US, UK, and Japan
- **Current openings** (27 total

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- [Vice President of Sales (Federal)](https://feeny.ai/job/vice-president-of-sales-federal-d-fend-solutions-mclean-b411wz0mktvn) — Mclean, VA
- [Full Stack Software Engineering Team Leader](https://feeny.ai/job/full-stack-software-engineering-team-leader-d-fend-solutions-raanana-anw5nt5ss0t7) — Raanana, Israel
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