---
title: 'Customer Program Manager at Fictiv'
canonical: 'https://feeny.ai/job/customer-program-manager-fictiv-bengaluru-mt0pvkwn0f6k'
type: 'job'
last_seen: '2026-09-18'
---

# Customer Program Manager at Fictiv

- **Company:** Fictiv
- **Location:** Bengaluru, India
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-18
- **Apply:** https://job-boards.greenhouse.io/fictiv/jobs/8403225002

## Job description

## About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Fictiv exists
to help product innovators create

Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv’s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth.

Job Description

Customer Program Manager (CPM) In your role as Customer Program Manager, you will work directly with our US-based customers, owning a portfolio of manufacturing programs. You'll bring seasoned judgment to keep programs on track and get ahead of risk before it becomes a customer problem. You will collaborate with cross-functional teams to resolve customer pain points, address customer needs, and manage customer programs.

Work Hours: 9:30 PM to 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follows a hybrid schedule: 3 nights in office, 2 nights remote.

## What you will be doing

- Customer Management: You will be our customers' best ally at MISUMI Americas. Own the relationship end to end, resolve issues proactively, and build the kind of trust that drives customer loyalty across every program you run.
- Case Management: Carry a caseload of concurrent manufacturing orders across multiple customers and internal operations teams, including complex or ambiguous cases. Prioritize by customer impact and timeline risk.
- Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements so orders land on time and in full, even when requirements shift.
- Collaboration: Work with sales and manufacturing operations to ensure successful delivery, advocating for the customer through the full project lifecycle, including post-delivery exceptions. Represent the customer's interests in cross-functional discussions.
- Program Management: Own program outcomes with minimal oversight, holding scope, budget, and timeline to a consistently high standard.
- Continuous Improvement: Identify improvement areas and drive the fix, working with the cross-functional team to implement solutions that increase efficiency.

Desired Traits

- Bachelor's degree in Engineering or MBA.
- 7+ years of experience in program management, project management, supply chain, or customer-facing operations, with a track record of owning complex accounts end to end.
- Experience supporting NPI, low-volume production, or rapid prototyping programs, including the exceptions and edge cases that come with them.
- PMP or equivalent project management certification preferred.
- Proven ability to operate with minimal oversight in a fast-paced, high-standards environment. Organized, with strong prioritization skills and real attention to detail under pressure.
- Outstanding written and verbal communication, able to adapt style across audiences. Fluent in written and spoken English, with proven experience working directly with US-based customers or during US business hours.
- Self-starter mentality. Hands-on, results-oriented, and driven to exceed customer expectations. Accountability is non-negotiable: you say what you do and do what you say.
- Genuine interest in the manufacturing ecosystem and the New Product Development process.

Interested in learning more?  We look forward to hearing from you soon. We’re actively seeking teammates who:

- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

## About Fictiv

## Company Overview
- **One-liner**: Fictiv provides a digital operating system for custom manufacturing, connecting product creators with a global network of vetted manufacturers to source custom mechanical parts quickly and efficiently.
- **Entity Type**: Private (Series E, last funding round May 2022)
- **Headquarters**: San Francisco, California, United States, with additional offices in Guangzhou, China; Phoenix, Arizona; Pune, India; and Bengaluru, India
- **Founded**: 2013
- **Founders**: Dave Evans and Nathan Evans

## Core Business
- **Primary industry**: Custom manufacturing / Digital supply chain services
- **Target customers**: B2B, serving early-stage startups to Fortune 500 enterprises across industries such as automotive, medical devices, robotics, and consumer electronics
- **Mission / Purpose**: “To enable product creators to innovate” by building the world’s operating system for custom manufacturing – making it possible to build hardware at the speed of software.

## Products & Services
- **Digital Manufacturing Platform**: An integrated online system for quoting, design for manufacturability (DFM) feedback, order management, and real-time tracking. Supports 3D printing, CNC machining, injection molding, and urethane casting, with lead times as fast as 1–2 days.
- **Global Manufacturing Network**: A managed network of manufacturing partners across the U.S., Mexico, India, China, and Japan, offering supply chain resilience and regional sourcing flexibility.
- **Technical Program Management**: Hands-on support from Fictiv engineers and program managers to guide customers from prototype through full-scale production.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $200M (as of Series E in May 2022)
- **Notable Investors/Partners**: Includes Honeywell, Intel, Bill Gates (via Gates Frontier), and other institutional investors [fictiv.com](https://www.fictiv.com/about-us)
- **Growth Signals**: 
  - Over 35 million parts manufactured to date [fictiv.com](https://www.fictiv.com/)
  - Served more than 5,000 companies
  - Expanded to four global Centers of Excellence (U.S., Mexico, India, China) to reduce supply chain risk
  - Active hiring across engineering, sales, and operations (51 active jobs on Greenhouse as of mid-2026)

## Competitive Advantages
- **Digital-first OS for manufacturing**: Combines an automated quoting and DFM engine with a vetted global network, reducing the typical friction of custom part sourcing.
- **Speed and traceability**: Parts delivered in as fast as 24 hours, with full traceability and trackability at every step.
- **Global, multi-region supply chain**: Customers can choose supply regions (U.S., Mexico, India, China, Japan) to mitigate geopolitical and logistics risk.
- **Enterprise-grade quality management**: Integrated quality control and program management support, appealing to Fortune 500-level production requirements.

## Strategic Focus
- **Scaling global manufacturing hubs**: Expanding in-region Centers of Excellence to offer faster, lower-risk production close to customers.
- **AI and automation**: Using artificial intelligence to accelerate quoting, DFM feedback, and supply chain decisions (including in employment decisions for internal operations).
- **Deepening enterprise relationships**: Targeting large OEMs and regulated industries (medical, aerospace, automotive) with compliance and traceability features.
- **Platform ecosystem**: Enhancing the digital platform with new materials, finishes, and real-time analytics to further reduce time-to-market for hardware innovators.

## Why Work Here
- **Culture & values**: Emphasizes a “Service Mentality” (value #2), collaboration, diversity, and autonomy. Described as a passionate team across multiple global offices.
- **Work policy**: Remote-friendly environment with systems to keep distributed teams connected. Offices in San Francisco, Guangzhou, Phoenix, Pune, and Bengaluru.
- **Perks and benefits**:
  - Monthly virtual work stipend
  - Wellness perks
  - Paid volunteer days
  - Learning and development stipend (Udemy Business courses, continued education stipends)
  - Leadership coaching for high performers
  - Paid parental leave
  - Equity options
- **Engineering culture**: Access to modern tools (Salesforce, data engineering, integrations) and direct exposure to executive leadership; strong focus on career growth and autonomy.

## Sources
1. [Fictiv Careers Page](https://www.fictiv.com/careers)
2. [Fictiv Main Website](https://www.fictiv.com/)
3. [Fictiv About Us Page](https://www.fictiv.com/about-us)
4. [Crunchbase – Fictiv](https://www.crunchbase.com/organization/fictiv)
5. [Greenhouse Job Board – Fictiv](http://job-boards.greenhouse.io/fictiv)

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