--- title: 'Customer Quality & RMA Engineer at Infinitum' canonical: 'https://feeny.ai/job/customer-quality-rma-engineer-infinitum-austin-agwhrwqxkrad' type: 'job' last_seen: '2026-11-11' --- # Customer Quality & RMA Engineer at Infinitum - **Company:** Infinitum - **Location:** Austin, TX - **Posted:** 2026-09-21 - **Last confirmed live:** 2026-11-11 - **Apply:** https://job-boards.greenhouse.io/infinitumelectric/jobs/5244578007 ## Job description Customer Quality & RMA Engineer Job Description Company Overview Infinitum Electric is a technology company pioneering the next generation of axial flux electric motors — lighter, more efficient, and more sustainable than conventional motor designs. Our motors are deployed in mission-critical applications for leading customers including hyperscale data center operators and industrial OEMs. As we scale rapidly in revenue, our Quality function is the backbone of customer trust and product integrity. Position Summary The Customer Quality & RMA Engineer serves as the primary technical interface between Infinitum and its customers on all quality-related matters — including field complaints, warranty returns, RMA processing, corrective action management, and customer-facing quality reporting. This role owns the complete RMA lifecycle from customer notification through root cause resolution and verified closure, and is responsible for ensuring that every customer quality event is investigated with rigor, communicated with transparency, and resolved permanently. ## Key Responsibilities RMA Management & Field Complaint Resolution - Own the end-to-end RMA process — from initial customer notification through receipt, inspection, root cause analysis, corrective action, and verified closure - Triage and prioritize incoming field complaints and warranty returns based on customer impact, failure mode severity, and strategic account importance - Conduct or coordinate physical inspection and failure analysis of returned motors and assemblies - Maintain accurate, real-time RMA tracking data including cycle time, failure mode distribution, and cohort maturity trends - Communicate RMA status, findings, and corrective actions to customers in a professional, timely, and technically credible manner - Drive RMA rate reduction through systemic root cause analysis and closed-loop corrective action — targeting the structural elimination of recurring failure modes Customer Quality Interface - Serve as the primary quality point of contact for assigned customer accounts — including hyperscale data center customers and industrial OEM partners - Lead customer quality reviews, corrective action presentations, and quality performance reporting - Manage customer-specific quality requirements, special controls, and approval processes including First Article Inspection (FAI) and Production Part Approval Process (PPAP) where applicable - Respond to customer quality escapes with urgency — initiating containment within 24 hours and providing 8D corrective action reports within agreed customer timelines - Track and report customer-facing quality KPIs including RMA rate, field escape rate, warranty cost, and customer satisfaction metrics Root Cause Analysis & Corrective Action - Lead structured root cause investigations using 8D, 5 Whys, Ishikawa, and other lean problem-solving methodologies - Distinguish containment actions (immediate customer protection) from permanent corrective actions (root cause elimination) and manage both with discipline and documentation rigor - Verify effectiveness of corrective actions through defined measurement periods before formal closure - Drive yokoten — horizontal deployment of lessons learned across product lines, manufacturing sites, and suppliers where the same failure mode could recur - Maintain a corrective action database that tracks open and closed actions, owners, deadlines, and verification status Quality Systems & Reporting - Generate and maintain customer quality scorecards, RMA trend analyses, and warranty cost reports on a defined cadence - Contribute to the monthly and quarterly quality business review with data-driven analysis of customer quality performance - Support the development and maintenance of quality documentation including control plans, FMEAs, inspection instructions, and acceptance criteria relevant to customer-facing quality - Participate in internal audits and supplier quality activities as needed to support systemic quality improvement Required Qualifications - Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field - 4–6 years of experience in customer quality, field quality, or warranty engineering in a manufacturing environment - Demonstrated expertise in 8D problem solving, root cause analysis, and corrective action management - Experience managing RMA processes and interfacing directly with external customers on quality matters - Proficiency with quality tools including FMEA, control plans, measurement system analysis, and statistical process control - Strong written and verbal communication skills — ability to explain technical findings clearly to both engineering and non-technical customer audiences - Proficiency with Microsoft Office Suite; experience with ERP systems and quality management software ## Preferred Qualifications - Experience in electric motors, power electronics, or electromechanical systems - Experience supporting hyperscale data center, HVAC, or industrial OEM customers - ASQ Certified Quality Engineer (CQE) or equivalent certification - Familiarity with lean manufacturing principles and continuous improvement methodologies - Experience with warranty cost analysis and field reliability data interpretation - Six Sigma Green Belt or Black Belt certification Competencies - Customer orientation — treats every customer quality event as a personal responsibility and communicates with urgency, clarity, and empathy - Analytical rigor — never accepts a symptom as a root cause; drives to the systemic cause with structured methodology - Ownership mindset — takes full accountability for RMA lifecycle from open to verified closure - Cross-functional collaboration — works effectively with engineering, manufacturing, supply chain, and commercial teams - Communication excellence — produces clear, professional, technically credible customer-facing documentation - Continuous improvement — looks for systemic patterns in customer data and drives durable prevention Working Conditions This position operates primarily in an office and engineering environment with regular visits to production areas at Infinitum HQ (Austin, TX) and Saltillo, MX. Frequent travel to customer sites is required. The role may involve handling returned motor assemblies for inspection and failure analysis purposes. Infinitum Electric is an Equal Opportunity Employer committed to building a diverse and inclusive team. ## Benefits At Infinitum, we have created a collaborative community where everyone feels a sense of belonging and works together to achieve shared goals. Our benefits include: - Comprehensive medical, prescription, dental, and vision coverage - Health Savings Account (HSA) with employer contributions - Healthcare FSA, Limited Purpose FSA, and Dependent Care FSA - Company-paid short-term and long-term disability coverage - Group Life and AD&D insurance - Voluntary Life and AD&D insurance - Employee Assistance Program - 401(k) retirement plan (no employer match) - Stock options - Open paid time off (PTO) - 12 paid company holidays - Potential relocation assistance for eligible positions - Flexible work arrangements, including hybrid opportunities based on role requirements - Company-paid lunch on Fridays - Community give-back opportunities Infinitum embraces diversity and is proud to be an equal opportunity employer. Agency representatives: We appreciate your interest, but we’ve got this! ## About Infinitum ## Company Overview - **One-liner**: Infinitum designs and manufactures next-generation, high-efficiency electric motors and fan systems using patented air-core technology to reduce energy consumption and environmental impact for power-intensive industries. - **Entity Type**: Private (Series D) - **Headquarters**: Austin, Texas, USA - **Founded**: 2016 - **Founders**: Ben Schuler ## Core Business - **Primary Industry**: Manufacturing / Industrial Technology / Electric Motors & Drives - **Target Customers**: B2B; global manufacturers, industrial OEMs, and mission-critical facilities (e.g., data centers, HVAC systems). - **Mission/Purpose**: To design systems that help customers achieve more with less, advancing efficiency, sustainability, and long-term impact in every application. The company believes better performance should not require more energy, more waste, or more compromise. ## Products & Services - **Infinitum Air-Core Motor**: A patented, PCB-stator based electric motor that is lighter, more efficient, and more durable than traditional iron-core motors. It uses fewer materials and consumes less energy. - **Integrated Active Front End**: A power electronics solution that ensures IEEE 519 harmonic compliance without external filtering, simplifying system architecture. - **High-Efficiency Fan Systems**: Integrated motor and fan solutions designed for mission-critical environments like data centers, delivering up to 50% energy savings and reducing operational costs and PUE (Power Usage Effectiveness). - **Customization & Engineering Services**: Infinitum works with global manufacturers and industrial OEMs to customize its technology for specific applications and market segments. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company). - **Key Metrics**: - **Annual Revenue**: $17.0 million (LinkedIn estimate). - **Total Funding**: $457.7 million across 9 rounds. - **Headcount**: 139 employees (+21.7% YoY growth). - **Notable Investors/Partners**: Riverstone Holdings (lead, Series D), Caterpillar Ventures, Energy Innovation Capital, Cottonwood Technology Fund. - **Growth Signals**: - Acquired Circuit Connect (a manufacturing partner) in April 2023. - Strong headcount growth (+47 people YoY). - Active job postings up +183.3% year-over-year, indicating aggressive scaling. - Expanding commercial team with multiple Business Development and Sales roles. ## Competitive Advantages - **Patented Air-Core Technology**: Replaces traditional iron cores with a PCB stator, resulting in a motor that is 50% lighter, more efficient at partial loads, and uses fewer rare earth materials. This is a significant differentiator in a mature industry. - **System-Level Efficiency**: Focuses on real-world energy consumption, not just peak efficiency, offering up to 50% energy savings in applications like data center cooling. - **Simplified System Architecture**: Integrated active front end eliminates the need for external harmonic filters, reducing installation complexity, weight, and maintenance. - **Sustainability by Design**: The entire lifecycle is considered, from using fewer materials to enabling repair and remanufacturing, directly appealing to ESG-focused customers. ## Strategic Focus - **Commercial Expansion**: The company is aggressively hiring a commercial team (Regional Sales Managers, Business Development Managers) to scale into new geographies and verticals. - **Market Penetration in Data Centers & Industrial HVAC**: Targeting mission-critical facilities where energy efficiency and reliability are paramount. - **Vertical Integration**: The acquisition of Circuit Connect indicates a strategy to control manufacturing and supply chain. - **Scaling Operations**: With $457M in funding, the company is focused on scaling production and expanding its operational footprint. ## Why Work Here - **High-Growth Environment**: With 139 employees and growing fast (21.7% YoY), employees have the opportunity to make a significant impact in a company that is disrupting a massive, legacy industry. - **Innovative Technology**: Work on cutting-edge motor technology that directly addresses climate change and energy efficiency. - **Culture**: Described as "fast-paced," "challenging," and "rewarding." Core values include "Impactful innovation," "Trust through transparency," "Synchronicity and heart," and "Resolve to solve." - **Employee Sentiment**: Rated 3.9/5.0 on LinkedIn (8 reviews). Employees praise the culture of growth, collaborative environment, and the ability to see their work move the needle. - **Benefits**: Full medical and dental benefits, 401K plan, stock options, generous vacation policy, flexible work environment, kitchen snacks, and free lunch Fridays. - **Work Policy**: Flexible work environment. - **Notable Perks**: Stock options are offered, aligning employee success with company growth. ## Sources 1. [goinfinitum.com](https://goinfinitum.com/) 2. [goinfinitum.com/careers](https://goinfinitum.com/careers/) 3. [goinfinitum.com/leadership-bios](https://goinfinitum.com/leadership-bios/) 4. [builtin.com](https://builtin.com/company/infinitum-electric) 5. [linkedin.com](https://www.linkedin.com/company/goinfinitum) ## Other roles at Infinitum - [Senior CM Operations Lead – Fan Systems](https://feeny.ai/job/senior-cm-operations-lead-fan-systems-infinitum-austin-hmx88j6j87fq) — Austin, TX - [Senior PCB Designer](https://feeny.ai/job/senior-pcb-designer-infinitum-austin-tx-liberty-lake-sdmzab1rmk3c) — Austin Tx/liberty Lake, WA - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-infinitum-austin-qn1d100w08zs) — Austin, TX - [Lead Accounts Payable Specialist](https://feeny.ai/job/lead-accounts-payable-specialist-infinitum-austin-7pvzf07rn0a3) — Austin, TX - [Cost Accounting Manager](https://feeny.ai/job/cost-accounting-manager-infinitum-austin-aa2dxc3fgzf1) — Austin, TX - [Mechanical Engineer](https://feeny.ai/job/mechanical-engineer-infinitum-austin-2dfbqth7c422) — Austin, TX - [Senior Supplier Quality Engineer](https://feeny.ai/job/senior-supplier-quality-engineer-infinitum-austin-sa04bc5tby4n) — Austin, TX - [OEM Sales Manager](https://feeny.ai/job/oem-sales-manager-infinitum-remote-cy6awx2jewe5) - [Power Electronics Hardware Engineer](https://feeny.ai/job/power-electronics-hardware-engineer-infinitum-liberty-lake-ey15mwd05wjq) — Liberty Lake - [Senior Sourcing Manager](https://feeny.ai/job/senior-sourcing-manager-infinitum-austin-p4ahpztnswzm) — Austin, TX