---
title: 'Customer Relations Agent at Teya'
canonical: 'https://feeny.ai/job/customer-relations-agent-teya-zagreb-abcfxesby62a'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Relations Agent at Teya

- **Company:** [Teya](https://feeny.ai/companies/teya)
- **Location:** Zagreb, Croatia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/teya/f63a18f2-d4e1-4703-a5ce-bf8d00dbd3c5/application

**Skills:** Croatian, English

> Join the Customer Relations team to provide world-class support to small and growing businesses in Europe. You will handle incoming communications, resolve customer issues, and gather feedback to help improve company processes and systems.

## Job description

## About Teya

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

## Your mission 🚀

Join an energetic and diverse Customer Relations team, where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are local merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. What you will do:

- Respond to merchants across all our communication channels, giving clear and accurate information about Teya products, services and processes, and call back on missed and IVR calls.
- Investigate and resolve queries, from technical issues and account management to transaction problems, with initial troubleshooting and escalation of more complex cases to the right teams.
- Own each ticket from first contact to closure, follow up with colleagues in other teams and keep merchants updated on progress.
- Guide merchants through additional checks (CMT, AML, fraud) and chargebacks, explaining the steps and the documents needed.
- Stay calm and professional in challenging conversations, and handle complaints within your authority, escalating when needed.
- Spot early signs that a merchant may leave, such as a fee concern, a competitor offer or reduced usage, resolve what you can and pass the full context to the account owner.
- Recognise sales opportunities and hand them over to the Sales team, who will take the conversation from there.
- Keep accurate records in Zendesk and report incidents or tool issues to the relevant teams.
- Follow up on NPS responses, gather merchant feedback, flag recurring issues and share improvement ideas, including on the Teya apps.
- Track your own KPIs and SLAs, and help us introduce and improve new processes and tools.

## Your Story 📖

You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in both Croatian and English.

- You're fixated on the customer and everything we can do to serve them;
- Confident in communication and interpersonal skills;
- Fiercely competitive and relentless when it comes to goals and targets;
- Eager to learn and improve every day: you have great energy and passion for what you do;
- Spontaneous and certain in your ability to overcome obstacles;
- Previous experience in a similar role is desired but not mandatory;

The best part about you is that you have a gift for quickly finding common ground with every type of person!

The Perks 😊

- Permanent contract with 6 month probation period
- Work in a friendly, comfortable, and relaxed environment
- Enjoy flexible working hours that align with team needs
- Weekday shifts only: no nights, weekends, or holidays.
- Receive up to 26 days of vacation
- 3 fully paid days for unexpected health issues
- Monthly food allowance, and other benefits like Health Check
- High-quality hardware is provided for work, ensuring a smooth working experience
- Structured onboarding program for all new employees
- Hybrid work - 3 mandatory office days and 2 days work from home

Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

## About Teya

## Company Overview
- **One-liner**: Teya provides integrated payment processing, business accounts, and funding solutions to help small, local businesses across Europe manage, grow, and thrive.
- **Entity Type**: Private (Series Unknown; $1.1B in total funding)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: Not publicly available (formerly known as SaltPay)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Payment Processing
- **Target customers**: Small and local businesses (B2B, SMB)
- **Mission or purpose statement**: "Proud to serve small, local businesses" — Teya exists to make business smoother, simpler, and more rewarding for the people who keep communities alive.

## Products & Services
- **Card Machines & Terminals**: In-person payment terminals with industry-leading transaction speeds, lifetime warranty (covering theft and water damage), and integration with 50+ EPOS systems.
- **Teya Tap**: A software point-of-sale solution that turns a smartphone into a card machine, enabling contactless payments via Apple Pay, Google Pay, and major cards.
- **Teya Business Account**: A free e-money business account with no account fees, domestic transfers, direct debit setup, a debit card with 0.5% cashback on all spending, and instant settlement options.
- **Pay by Link**: A remote payment solution allowing businesses to send payment links to customers.
- **Cash Advance**: Flexible, transparent funding for businesses, repaid directly from card machine sales.
- **Teya App & Web Portal**: Real-time sales tracking, expense management, and transaction monitoring tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of **$1.1B** across 4 rounds; Annual Revenue estimated at **$100M** [linkedin.com](https://uk.linkedin.com/company/teya-global)
- **Notable Investors/Partners**: Not publicly detailed, but the company has raised $1.1B in total funding [cbinsights.com](https://www.cbinsights.com/company/teya)
- **Growth Signals**: Over **75,000 active members**; processed over **609 million transactions** in 2025; provided over **£68 million in cash advances**; operates in **27 countries** across Europe; employs **~1,000 people** total with **400+ in Product & Tech** [teya.com](https://www.teya.com/) [builtin.com](https://builtin.com/company/teya)

## Competitive Advantages
- **All-in-one platform**: Combines card machines, a business account, cash advances, and expense management in a single, integrated solution — reducing the need for multiple vendors.
- **Fair and transparent pricing**: No hidden fees, simple rates, and a free business account with 0.5% unlimited cashback.
- **Lifetime warranty on hardware**: Covers theft and water damage, a strong differentiator in the physical terminal market.
- **Speed and reliability**: Industry-leading transaction speeds and instant settlement options.
- **Deep focus on small, local businesses**: A clear, mission-driven niche that differentiates them from generalist fintechs and large banks.

## Strategic Focus
- **European expansion**: Already operating in 27 countries, Teya is focused on deepening its presence across Europe.
- **Product ecosystem growth**: Moving beyond payments into a full suite of business management tools (business accounts, cash advances, expense tracking, EPOS integrations).
- **Customer-centric innovation**: Building features like instant settlements, tipping, split payments, and integrated calculators directly requested by small business owners.
- **Talent acquisition**: Actively hiring across Sales, Engineering, Product, Data, and Operations to scale the platform and customer base.

## Why Work Here
- **Mission-driven culture**: Teya is deeply focused on supporting small, local businesses, which gives employees a strong sense of purpose.
- **Hybrid work model**: Encourages at least three days a week in the office to foster collaboration, with flexibility to work from home [builtin.com](https://builtin.com/company/teya).
- **Global, diverse team**: 1,000 total employees across 15+ offices in 27 countries, including London, Lisbon, Bratislava, Budapest, Prague, Reykjavik, Porto, and Braga [builtin.com](https://builtin.com/company/teya).
- **Strong engineering culture**: 400+ Product & Tech employees; technology stack includes modern tools; hosts Lunch and Learns and supports employee-driven initiatives [builtin.com](https://builtin.com/company/teya).
- **Perks and benefits**: Pension plan, paid holidays, free snacks and drinks, quarterly engagement surveys, promotion from within, and resources for team camaraderie [builtin.com](https://builtin.com/company/teya).
- **Work environment**: Hybrid model (3 days in-office per week); offices in London, Bratislava, Lisbon, Budapest, Prague, Reykjavik, Porto, Braga, and more [builtin.com](https://builtin.com/company/teya).

## Sources
1. [teya.com](https://www.teya.com/)
2. [teya.com/careers](https://www.teya.com/careers)
3. [builtin.com](https://builtin.com/company/teya)
4. [linkedin.com](https://uk.linkedin.com/company/teya-global)
5. [cbinsights.com](https://www.cbinsights.com/company/teya)

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