---
title: 'Customer Relations Specialist (Contact Centre, Spanish) at Metergy Solutions'
canonical: 'https://feeny.ai/job/customer-relations-specialist-contact-centre-spanish-metergy-solutions-toronto-37s5xz47k6kf'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Relations Specialist (Contact Centre, Spanish) at Metergy Solutions

- **Company:** Metergy Solutions
- **Location:** Toronto, Canada
- **Compensation:** $48k–$55k
- **Work type:** hybrid
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/metergysolutions/e0b0e37e-43fc-40f8-9fa6-926aa66d6375

## Job description

## About Metergy Solutions Inc. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

## Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!

Position Summary

This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.

## Responsibilities

- Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
- Participate in special projects and initiatives as assigned
- Ensure timely resolution of all inquires
- Electronic customer inquiries; Processing forms, applications and customer service requests emails
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
- Initiating and handling all inbound and outbound calls on delinquent accounts
- Escalating accounts according to Collections policies and procedures.
- Displaying professional telephone etiquette when communicating with customers
- Set up disconnections and reconnections
- Report preparation and analysis on outstanding balances

## Requirements

- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Spanish communication skills, Mandarin/Cantonese considered an asset
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Ability to remain calm and professional in stressful situations
- Ability to manage conflict
- Utility, Telecom Industry Experience is considered an asset
- Detail oriented, analytical and inquisitive
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

## Benefits & Perks

- Fully company covered heath and dental benefits from day 1
- Company funded Health Spending Account
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Grow with us! We provide support for continuous learning.
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

## About Metergy Solutions

## Company Overview
- **One-liner**: Metergy Solutions is a turnkey submetering and utility management provider that designs, installs, and bills for individual utility consumption in multi-tenant residential and commercial buildings across North America.
- **Entity Type**: Private (portfolio company of Brookfield Infrastructure Partners)
- **Headquarters**: Markham, Ontario, Canada
- **Founded**: 2005
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Submetering, utility management, energy services
- **Target Customers**: Property owners, developers, and property managers of multi-unit residential, commercial, and mixed-use buildings (B2B)
- **Mission Statement**: "Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good." [metergysolutions.com]

## Products & Services
- **Submetering as a Service (SaaS)**: A full-service model covering design, installation, commissioning, meter data collection, billing, and customer support – generating long-term recurring revenue. Average in-suite electricity savings of 40% reported. [metergysolutions.com]
- **Meter Manufacturing** (via Triacta and Quadlogic): Manufactures electric submeters and related hardware.
- **Billing & Customer Care**: In-house call centre, billing operations, and client support for building occupants.
- **Energy Management & ESG Reporting**: Provides utility consumption analytics and supports clients in meeting decarbonization and ESG goals.

## Market Standing
- **Valuation / Funding**: Not disclosed; backed by Brookfield Infrastructure Partners, one of the world’s largest infrastructure investors.
- **Key Metrics**:
  - Over 850,000 meters under contract (as of 2024/2025) [metergysolutions.com]
  - Over 3 million utility invoices issued annually
  - Served over 330,000 contracted services
  - 500+ team members (website states 500+; LinkedIn reports 293 as of late 2025/2026, +40.1% YoY) [linkedin.com]
  - 450 employees cited in the 2024 ESG report
- **Notable Investors/Partners**:
  - **Brookfield Infrastructure Partners** – major owner and capital partner
  - **Energy Management Systems (EMS3)** – acquired in 2025, adding 70,000 meters and expanding into 40 US states
  - **Quadlogic Controls Corporation** – acquired in 2022, making Metergy the #1 submetering provider in New York
- **Growth Signals**:
  - Headcount grew ~40% YoY (adding 103 people)
  - 17 active job postings at time of writing [linkedin.com]
  - Continuous US expansion via acquisitions and organic growth
  - Green bonds and green financing issued based on decarbonization performance

## Competitive Advantages
- **Fully Integrated Model**: Engineering, installation, metering hardware, billing, and customer care all under one roof – reducing friction and improving reliability.
- **Scale & Market Position**: #1 submetering provider in New York and Canada; combined presence across Canada and over 40 US states after EMS3 acquisition.
- **Backing by Brookfield**: Access to large-scale capital and infrastructure investment expertise.
- **Sustainability Leadership**: 100% of office electricity matched with renewable energy certificates; purchases carbon offsets for fuel use; issued green bonds – aligning with client decarbonization goals.
- **Proprietary Metering & Data**: Combined Triacta and Quadlogic electric submeter product lines provide a scalable platform for innovation.

## Strategic Focus
- **US Expansion**: Continued organic and M&A-driven growth in the United States, with a dedicated President for Metergy US (Curtis, appointed 2024).
- **Decarbonization & ESG**: Deepening ESG integration across operations and product offerings; using green financing to fund growth.
- **Innovation in Submetering**: Leveraging proprietary hardware and data analytics to improve accuracy, savings, and client reporting.

## Why Work Here
- **Culture**: Emphasizes values of "Passionate, Positive, Precise." Employees describe a high-performing team that genuinely cares about customers and each other. [metergysolutions.com]
- **Work Model**: Hybrid roles are common (many posted positions list "Hybrid – Permanent"). Some on-site and remote roles also appear.
- **Perks & Environment**:
  - Part of a growing company backed by a global infrastructure giant – strong stability and career growth potential.
  - Focus on sustainability and meaningful work (reducing energy consumption in buildings).
  - Diverse team across Canada and US; LinkedIn shows 67% in Canada, 14% US, with some roles in India.
- **Career Development**: Many managerial and specialist roles; opportunities to move into Director and VP levels as company scales.
- **Notable Benefits**: Accommodation for applicants with disabilities; commitment to inclusive recruitment.

## Sources
1. [metergysolutions.com/about-metergy](https://www.metergysolutions.com/about-metergy)
2. [linkedin.com/company/metergy-solutions-inc](https://www.linkedin.com/company/metergy-solutions-inc)
3. [jobs.lever.co/metergysolutions](https://jobs.lever.co/metergysolutions)
4. [metergysolutions.com/leadership-team](https://www.metergysolutions.com/leadership-team)
5. [metergysolutions.com/careers](https://www.metergysolutions.com/careers)

## Other roles at Metergy Solutions

- [Meter Technician 1](https://feeny.ai/job/meter-technician-1-metergy-solutions-toronto-4g31mh8rn3pt) — Toronto, Canada
- [Billing Analyst](https://feeny.ai/job/billing-analyst-metergy-solutions-toronto-hc05ty84n0za) — Toronto, Canada
- [Field Service Engineering Specialist](https://feeny.ai/job/field-service-engineering-specialist-metergy-solutions-long-island-city-37rgyr2tt575) — Long Island City, NY
- [Account Executive](https://feeny.ai/job/account-executive-metergy-solutions-miami-fbzndajkgtzt) — Miami, FL
- [Assistant Billing Representative](https://feeny.ai/job/assistant-billing-representative-metergy-solutions-exton-hkw6y6tdtyk8) — Exton, PA
- [Senior Manager, Taxation](https://feeny.ai/job/senior-manager-taxation-metergy-solutions-toronto-zpbx0vn635nr) — Toronto, Canada
- [Office Manager](https://feeny.ai/job/office-manager-metergy-solutions-exton-pj5npzvxytra) — Exton, PA
- [Project Manager, Operations](https://feeny.ai/job/project-manager-operations-metergy-solutions-toronto-enr562nn2m44) — Toronto, Canada
- [Senior Manager, Settlements (18 months)](https://feeny.ai/job/senior-manager-settlements-18-months-metergy-solutions-toronto-ay6bdevc2ydq) — Toronto, Canada
- [Client Success Specialist](https://feeny.ai/job/client-success-specialist-metergy-solutions-new-york-rbc2pp07yxn4) — New York, NY