--- title: 'Customer Results Manager - Marketing at Tekmetric' canonical: 'https://feeny.ai/job/customer-results-manager-marketing-tekmetric-united-states-ta9gkj3mw9rz' type: 'job' last_seen: '2026-10-13' --- # Customer Results Manager - Marketing at Tekmetric - **Company:** Tekmetric - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-13 - **Apply:** https://job-boards.greenhouse.io/tekmetric/jobs/6210347004 ## Job description ## About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. Where We Work: At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. ## What You’ll Do - Become a Tekmetric Marketing Product Expert - Develop a deep understanding of the industry we serve and marketing efforts commonly utilized at shops. - Host onboarding calls in a group environment, while ensuring each customer is on track for launch. - Clearly communicate account setup requirements and expectations with customers. - Educate customers on Tekmetric Marketing capabilities, and best practices to simplify adoption and align expectations. - Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience. - Collaborate with the sales, customer success, operations, support and engineering teams. - Leverage feedback for continuous improvement to the onboarding process This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. ## What You’ll Bring - 1-2 years’ experience in Customer Onboarding or a customer facing function. - Team player mentality - Project Management Skills - Track record of proactively resolving escalated client service issues while sharing insights with the organization. - Work closely with the Customer Success team to solve problems collaboratively. - Bachelor’s degree Preferred ## Why You'll Love Working With Us Health & Wellness That Have You Covered: - Enjoy the flexibility of remote work - Competitive base salaries that reflect your value. - Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge. - Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. - Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. - Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): - 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. - Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. - Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. - After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. - Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at [tekmetric.com/careers](http://tekmetric.com/careers). Recruiter communications come from @tekmetric.com email addresses. Please visit this link for further information[Fraudulent Job Offers](https://www.tekmetric.com/fraudulent-job-offers) ## About Tekmetric ## Company Overview - **One-liner**: Tekmetric is a cloud-based shop management system for auto repair shops that streamlines operations, enhances customer experience, and helps shops thrive. - **Entity Type**: Private (bootstrapped – no external funding rounds publicly disclosed) - **Headquarters**: Houston, Texas, USA - **Founded**: 2015 - **Founders**: Sunil Patel (Founder & CEO) ## Core Business - **Primary industry**: Automotive repair shop management software - **Target customers**: B2B – primarily small to medium-sized independent auto repair shops across North America - **Mission**: “Tekmetric helps auto repair shops thrive and deliver an experience drivers love – in a way the industry rallies behind.” ## Products & Services - **[Tekmetric Shop Management System](https://www.tekmetric.com/)**: All-in-one SaaS platform featuring digital vehicle inspections, True Two-Way Texting (Tekmessage), a job board, tech board, Text-to-Pay (Tekmerchant), customer profiles, and robust reporting. An API allows integration with third-party tools. Designed to replace outdated, inefficient systems and centralise shop operations. ## Market Standing - **Valuation / Market Cap**: Not publicly available - **Key Metric**: No annual revenue or total funding disclosed. Team size of 80+ employees; serves “thousands of shops across North America”; consistently recognized with a **95% customer satisfaction rating**. - **Notable Investors / Partners**: Not publicly listed; the company is bootstrapped and community-driven. - **Growth Signals**: Rapid headcount growth (80+ employees since 2015); active recruitment across multiple roles (engineering, sales, people operations); frequent product updates; expanding into new integrations and partnerships; employee-run Culture Committee; strong Glassdoor/BuiltIn reputation. ## Competitive Advantages - **Founder-Lived Experience**: CEO Sunil Patel operated his own auto shop for over a decade and built Tekmetric to solve real pain points – giving the product deep industry authenticity. - **Customer-Centric Support**: “Customer support company first” with 95% satisfaction rating; proactive, empathetic support backed by industry knowledge. - **Community-Driven Development**: Features are shaped by a engaged user community, ensuring the platform evolves with real-world needs. - **All-in-One Integration**: Seamless combination of modern tools (texting, payments, inspections) and open API for flexibility. ## Strategic Focus - **Innovation & Data-Driven Growth**: Continuously adding new features and integrations to keep shops ahead of industry trends. - **Empowering Shops**: Using data and insights to help shop owners make informed decisions and improve profitability. - **Building the Future of Auto Repair**: Expanding the platform’s capabilities while maintaining a strong service‑mentality and community rallying point. ## Why Work Here - **Culture & Values**: Emphasis on collaboration, innovation, “Keeping Things Fun”, “Adopting a Growth Mindset”, “Making Data-Driven Decisions”, and “Customer Results First”. Employee-run Culture Committee and regular DEI/happiness surveys. - **Remote / Hybrid Policy**: Many remote and hybrid options available; work-from-home is strongly supported. HQ in Houston, but roles are open to remote candidates. - **Compensation & Benefits**: - 100% coverage of medical, vision, dental, disability, life and AD&D premiums for employees (50% for dependents) - 401(k) match 100% up to 6% – vested day one - Generous PTO plus floating holidays - Fully paid parental leave, adoption assistance, and compassionate leave - Quarterly stipends for health/mindfulness memberships and classes - Financial assistance for continuing education - Employee Assistance Program (EAP) - **Engineering Culture**: Data-driven decision making, fanatical response times, intelligent risk-taking, and a focus on building technology that “just works”. Leadership includes a CTO and Engineering Manager overseeing modern stack development. ## Sources 1. [tekmetric.com](https://www.tekmetric.com/careers) – Careers page with benefits, remote policy, and culture details 2. [tekmetric.com](https://www.tekmetric.com/about) – About page: mission, founder story, customer-centric approach 3. [tekmetric.com](https://www.tekmetric.com/) – Homepage showcasing product features 4. [builtin.com](https://builtin.com/company/tekmetric) – Company overview, office locations, tech stack, and benefits summary 5. [tekmetric.com](https://www.tekmetric.com/leadership) – Leadership team including Sunil Patel, CTO, and other executives ## Other roles at Tekmetric - [Customer Results Manager II](https://feeny.ai/job/customer-results-manager-ii-tekmetric-united-states-492m3zzr0zf1) — United States - [Product Support Specialist - Utah](https://feeny.ai/job/product-support-specialist-utah-tekmetric-lehi-n23wf6wt7e92) — Lehi, UT - [Senior Product Operations Manager](https://feeny.ai/job/senior-product-operations-manager-tekmetric-united-states-k96gwjyz69ys) — United States - [Senior Manager, Strategic Finance](https://feeny.ai/job/senior-manager-strategic-finance-tekmetric-remote-8mpsaachj2k2) - [Channel Partner Manager - Philadelphia](https://feeny.ai/job/channel-partner-manager-philadelphia-tekmetric-united-states-vthyd2axs5vc) — United States - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-tekmetric-remote-h0d12j1x84hs) - [Head of Growth & Demand](https://feeny.ai/job/head-of-growth-demand-tekmetric-houston-67ba9c57zcp4) — Houston, TX - [Channel Partner Manager - Columbus](https://feeny.ai/job/channel-partner-manager-columbus-tekmetric-ohio-ranex4efkjse) — Ohio - [Field Sales Executive - Denver](https://feeny.ai/job/field-sales-executive-denver-tekmetric-colorado-5kqkdcdzczrg) — Colorado - [Sr. Manager, Public Relations and Communications](https://feeny.ai/job/sr-manager-public-relations-and-communications-tekmetric-houston-zsqtvg3ybv7s) — Houston, TX