---
title: 'Customer Retention Manager (Email Marketing) | Junior-Mid at Nord Security'
canonical: 'https://feeny.ai/job/customer-retention-manager-email-marketing-junior-mid-nord-security-vilnius-g67hqn7vh4a2'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Retention Manager (Email Marketing) | Junior-Mid at Nord Security

- **Company:** [Nord Security](https://feeny.ai/companies/nord-security)
- **Location:** Vilnius, Lithuania
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/nord-security/64c0a54a-ec40-4e6d-af8a-6db1a2007caf

## Job description

The world’s most advanced VPN, and a whole lot more. If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands. Your impact? Helping millions take back control of their online security, privacy, and data.

Main Responsibilities

- Generate insights and data-driven ideas for customer loyalty and retention.
- Prepare and execute marketing communication plans for existing users: sales promotion activities, brand and product communication.
- Create briefs and initiate tasks for content and design teams to produce high-performing marketing communications for customers.
- Perform day-to-day email and in-app notification marketing activities, including user communication building, testing, and improvement.
- Track and report key metrics while suggesting ideas for improvement.
- Cross-team collaboration: Partner with product, legal, reputation, and other marketing teams to align lifecycle communications with business goals.

Core Requirements

- Experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role.
- Higher education background in marketing, international business, communication, consumer psychology, or user behavior.
- Experience in planning and executing initiatives across onboarding, activation & engagement, cross-sell, and retention.
- Hands-on experience with direct marketing channels including email, push, and in-app notifications.
- Experience in working with user segments and target groups to optimize communication effectiveness.
- Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks.
- Effective communications with colleagues and senior leaders.
- Fluency in English.

## What We Offer

- Sharpen your edge: training, mentorship, and room to grow — always.
- Take the time you need: extra vacation days, sick days, and time off when life calls.
- Get premium healthcare: private health insurance in Lithuania and Poland — fully covered.
- Protect your peace: enjoy free subscriptions to Calm, Headspace, and Mindletic, and our own resilience and mindfulness trainings.
- Own your fitness: in-house gyms, sport cards, online workouts, and personal guidance — on us.
- Pack your bags for workation: experience our company-wide trip abroad to the fullest.
- Work from anywhere: work from wherever keeps you in the zone.
- Celebrate your milestones: birthdays, weddings, and new family members — all deserve a gift.
- Parent with ease: children’s summer camps and flexibility around the schedule — because parenting never pauses.
- Join the party: team building and company events people talk about for months.
- Unlock Cyber City: coffee bar, open gyms, kids’ room, music room, massage chairs — our Vilnius HQ is yours to enjoy.

Kindly refer to our [Privacy Notice for Recruitment Candidates](https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view) for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.

## About Nord Security

## Company Overview
- **One-liner**: Nord Security is a global provider of digital security and privacy solutions for individuals and businesses, best known for its flagship product NordVPN.
- **Entity Type**: Private (funding: $209M, raised at unicorn valuation of $1.6B in 2022)
- **Headquarters**: London, United Kingdom (operational HQ in Vilnius, Lithuania)
- **Founded**: 2012
- **Founders**: Tom Okman and Eimantas Sabaliauskas

## Core Business
- **Primary industry**: Cybersecurity (computer and network security)
- **Target customers**: Both B2C (individuals) and B2B (businesses of all sizes)
- **Mission statement**: “Shape a more trusted and peaceful online future for people everywhere.”

## Products & Services
- **NordVPN** – World’s fastest VPN, encrypts online traffic and protects privacy with next-generation encryption. (SaaS)
- **NordLayer** – Adaptive network access security solution for modern businesses, helping organizations scale securely. (SaaS)
- **NordPass** – Password manager built with zero-knowledge encryption, focused on simplicity and security. (SaaS)
- **NordStellar** – Threat exposure management solution that detects and responds to cyber threats before they escalate. (SaaS, launched 2024)
- **NordLocker** – End-to-end encrypted file storage and sharing tool with secure cloud backup. (SaaS)
- **Saily** – Global eSIM service that helps travelers stay connected affordably while roaming. (Service, launched 2024)

## Market Standing
- **Valuation/Market Cap**: $1.6B (achieved unicorn status in 2022); second tech unicorn from Lithuania.
- **Key Metric**: Annual Revenue ~$50M (LinkedIn estimate); Total Funding $209M.
- **Notable Investors/Partners**: Warburg Pincus (led 2023 round), Novator (led 2022 round), Surfshark (parent company).
- **Growth Signals**: Headcount of 1,482 (+16.3% YoY); operates in 24 countries; launched three new products in 2024 (NordStellar, Saily, Coveron); acquired Atlas VPN in 2021; active job postings up 19.6% YoY.

## Competitive Advantages
- **Comprehensive ecosystem** – Integrates VPN, password management, file encryption, network access security, and threat exposure in one brand.
- **Award-winning products** – Consistently praised by cybersecurity experts and top media.
- **Global scale** – Millions of users worldwide, presence across North America, Europe, Africa, Asia, and Australia.
- **Strong brand trust** – High retention, 4.4/5 employer rating on Glassdoor, 84% CEO approval.

## Strategic Focus
- Expanding product suite into adjacent cybersecurity areas (threat management, eSIM services).
- Strengthening B2B offerings with NordLayer and NordStellar.
- Maintaining rapid headcount growth and global office expansion.
- Continuing investment in R&D and threat intelligence.

## Why Work Here
- **Culture values**: “Restless achievers,” “Self-movers,” “Team players,” “Future shapers” – entrepreneurial and ownership-driven environment.
- **Work flexibility**: “Work from anywhere” policy – employees can work remotely or from global offices.
- **Perks & benefits**: Private health insurance, free psychologist consultations, premium wellness apps (Calm, Headspace), 24/7 gym access, extra annual leave and sick days, extensive training & mentorship programs.
- **Engineering culture**: Large technical team (668 employees in technical roles), opportunities to work on cutting-edge cybersecurity tools impacting millions of users.
- **Employee satisfaction**: 4.4/5 on Glassdoor (80% would recommend to a friend); strong work-life balance (4.5) and career opportunities (4.3).

## Sources
1. [nordsecurity.com](https://nordsecurity.com/about-us)
2. [linkedin.com](https://www.linkedin.com/company/nordsecurity)
3. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Nord-Security-EI_IE4015819.11,24.htm)
4. [builtin.com](https://builtin.com/company/nord-security)
5. [nordsecurity.com/careers](https://nordsecurity.com/careers)

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