--- title: 'Customer Retention Specialist at Light' canonical: 'https://feeny.ai/job/customer-retention-specialist-light-united-states-6c2czndqqnwr' type: 'job' last_seen: '2026-09-05' --- # Customer Retention Specialist at Light - **Company:** Light - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/light/bf0478b4-6f0f-48f0-9f5b-d4fb1232d0cc ## Job description ## ABOUT US The world is electrifying. As we plug in more devices and services, we need new ways to connect to power. The traditional, one-size-fits-all utility approach, with complicated bills and frustrating customer service, no longer works. At Light, we make it easy to get affordable, renewable electricity by embedding power with the products that consumers already use, from the companies they love. Light's mission is to power a sustainable and abundant energy future for everyone. We do it by making any company able to sell electricity. With Light's utility-as-API platform, companies from automakers and solar providers to real estate and beyond can offer their own, integrated electricity plans. Imagine purchasing an electric vehicle that includes unlimited home charging, or solar panels that come bundled with any excess energy you might need from the grid. We're building the flexible future where clean energy shows up wherever customers already are. We're a Series A company based in Austin, TX. We've found meaningful traction and are now investing aggressively in growth. Join us in building the digital energy infrastructure for the next century of power. ## THE ROLE As our customer retention hire at Light, you will own the two moments that decide whether a customer stays: renewing customers as their contracts come up, and recovering enrollments that stall before a customer goes live. You're the first person dedicated to this work, which today is spread across the ops leaders who built it, and you'll have room to run it your way. IN YOUR FIRST SIX MONTHS, YOU WILL: - Move our monthly renewal rate, partner by partner, through your own outreach: the calls you make, the campaigns you launch, the appointments you set and keep. - Build the recovery motion for stalled enrollments and turn validation holds back into active customers. - Stand up the renewal cadences, scripts, and campaigns that don't exist yet, then run them yourself and improve them as you learn. - Find the patterns in customer data that block renewals and enrollments, and drive the fixes with product, pricing, and partner success. - Become the voice of the customer in our cross-functional renewals group, so what you hear on the phone shapes how plans get built and priced. ## YOU WOULD DESCRIBE YOURSELF AS: - Having 7+ years experience in energy sales, retention, or account management. - Fluent in energy: rates, contracts, plans. You can walk a customer through a renewal without a script, and you've probably shopped for your own electricity plan. - Someone who has built a sales or retention plan and then picked up the phone to run it yourself. - A trend-finder. Hand you a messy dump of customer records and you'll come back with the pattern and a proposed fix. - Self-directed. You manage your own callbacks, reminders, and appointments, and you'd rather be judged on the outcome than the activity. - Comfortable being the expert a customer would never normally get to talk to, and happy to do the ground-level work anyway. - Based in the US, ideally Texas, and set up to work well remotely. - Bonus if you speak Spanish! #LI-MD1 #LI-Onsite ## About Light ## Core Business - **Primary industry**: Energy Technology (Retail Electricity Provider & Virtual Power Plant platform) - **Target customers**: B2B2C – solar providers, automakers, home platforms, and other brands that want to offer electricity plans to their own customers in deregulated energy markets. - **Mission**: “Rebuilding the power grid for a fully renewable future” and “power a sustainable and abundant energy future for everyone.” ## Products & Services - **Embedded Electricity Platform**: A full-stack platform that lets partners launch their own branded electricity plans with no-code (same-day), embeddable UI components (week-long), or a REST API (fully custom). Light acts as the licensed Retail Electricity Provider (REP) and Qualified Scheduling Entity (QSE), managing risk, compliance, payments, and customer support. - **Virtual Power Plants (VPPs)**: Aggregates distributed energy resources (batteries, EVs, smart HVAC) to capture value from time-spread trading, offering partners either a fixed revenue model or a revenue share. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding amount not disclosed; backed by notable climate and tech investors. - **Notable Investors/Partners**: Investors include Henrik Langeland (Founder/CEO of Arcadia), Kiran Bhatraju (CEO of Copper), Sam Calisch (Founder/CEO of Enode), Jean-Denis Greze (CTO of Plaid, former), Albert Lee (COO of Affirm, former), Huey Lin (CMO of OPower, CEO of Dandelion, former), Calvin French Owen (Founder/CTO of Segment, former), Michael Sachse, Tyler Moragne, and others. Partners include 2 of the top 5 automakers and 300k+ rental units. - **Growth Signals**: 26 employees, 6.9% monthly headcount growth, 10 active job postings. Currently operating in Texas (largest retail electricity market in the US) with planned expansion to Northeast and Midwest. Claims over 30% customer enrollment rate among partner customers. ## Competitive Advantages - **Embedded platform approach**: Partners keep their brand front-and-center while Light handles all energy-specific complexity (licensing, grid scheduling, billing, compliance). - **Multiple integration paths**: From no-code to full API, enabling rapid launch and deep customization. - **VPP monetization**: Unique ability to turn customers’ devices into revenue streams without requiring partners to become energy experts. - **Licensed infrastructure**: Holds both a REP license and a QSE license in Texas, giving direct access to the ERCOT market. ## Strategic Focus - Geographic expansion: currently in Texas, planning to enter New York, New Jersey, Pennsylvania, Ohio, and Illinois. - Deepening partner integrations (especially with EV and solar companies) to drive enrollment and device monetization. - Scaling the platform to handle more device types and grid services. ## Why Work Here - **Culture**: Described as ambitious yet humble, with no micromanagement or hustle culture. Team collaborates in person in downtown Austin. - **Impact**: Employees ship fast and work on “critical planet infrastructure” from day one. - **Benefits**: Covers essential health insurance plus One Medical membership; mental health and family-building resources; on-site gym; eco-commute credits; freedom to work from anywhere in July. - **Work policy**: In-person in Austin (tight feedback loops and shared context are valued). ## Sources 1. [poweredbylight.com](https://www.poweredbylight.com/) 2. [poweredbylight.com/about](https://www.poweredbylight.com/about) 3. [poweredbylight.com/careers](https://www.poweredbylight.com/careers) 4. [poweredbylight.com/faqs](https://www.poweredbylight.com/faqs) 5. [linkedin.com/company/poweredbylight](https://www.linkedin.com/company/poweredbylight) 6. [jobs.ashbyhq.com/light](https://jobs.ashbyhq.com/light) (careers page) ## Other roles at Light - [Sales, Enterprise](https://feeny.ai/job/sales-enterprise-light-austin-pcnk1ks1tx5y) — Austin, TX - [Sales, Home Electrification](https://feeny.ai/job/sales-home-electrification-light-austin-b5x5032fbejx) — Austin, TX - [Marketing Lead](https://feeny.ai/job/marketing-lead-light-austin-z9tj2cwmf5qg) — Austin, TX - [Technical Partner Manager](https://feeny.ai/job/technical-partner-manager-light-austin-y36m5ttfkrm7) — Austin, TX - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-light-austin-3zarjsemst2y) — Austin, TX - [Sales](https://feeny.ai/job/sales-light-austin-ay7mds591sjq) — Austin, TX - [Partner Growth](https://feeny.ai/job/partner-growth-light-austin-x3yda7cbzyf3) — Austin, TX - [Channel Partnerships](https://feeny.ai/job/channel-partnerships-light-austin-8787wjmee8xb) — Austin, TX - [Business Development, Data Centers](https://feeny.ai/job/business-development-data-centers-light-united-states-edp4vqxeahvy) — United States - [Software Engineer](https://feeny.ai/job/software-engineer-light-austin-sbggxht9cv61) — Austin, TX