---
title: 'Customer RevOps Manager at Magnify'
canonical: 'https://feeny.ai/job/customer-revops-manager-magnify-seattle-8pagqt7mrfb9'
type: 'job'
last_seen: '2026-09-07'
---

# Customer RevOps Manager at Magnify

- **Company:** Magnify
- **Location:** Seattle, WA
- **Compensation:** $120k–$150k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-09-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/magnify/87433067-ba70-4783-b9b2-ed7419fecb96

## Job description

Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight.

As a Customer RevOps Manager, you’ll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify’s machine-learning forecasting. You’ll work closely with Customer Success, Engineering, and our ML team to confirm customers’ internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights.

This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.

## What You Will Do

- Lead Customer Onboarding: Drive discovery with customers’ RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
- Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer’s revenue reporting logic, forecasting strategy, and segmentation rules.
- Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
- Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting.
- Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
- Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.

## Who You Are

- RevOps-Fluent: Strong understanding of SaaS revenue operations—pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic.
- Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues.
- Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders.
- Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes.
- Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment.
- 4–6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms.
- Strong RevOps background with direct forecasting and revenue-metrics experience.
- Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight.
- Ability to read and troubleshoot SQL queries (basic query writing a plus).
- Strong project-management skills to coordinate multiple stakeholders and meet milestones.
- Experience at an early-stage startup is a plus.

Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

## About Magnify

## Company Overview
- **One-liner**: Magnify provides an AI-powered post-sales automation and orchestration platform that helps software companies reduce churn, drive expansion, and scale customer engagement.
- **Entity Type**: Private (no public funding rounds disclosed; likely venture-backed based on leadership and stock grants)
- **Headquarters**: Seattle, Washington, USA (with offices in Bend, Oregon and Belfast, Northern Ireland)
- **Founded**: Year not publicly available
- **Founders**: Joshua Crossman (CEO & Founder)

## Core Business
- **Primary industry**: Customer Success / Post-Sales Automation / Go-to-Market AI
- **Target customers**: B2B software companies (enterprise, mid-market, SMB) with recurring revenue models
- **Mission or purpose**: "Power the customer experience for software" and "put the human experience back at the center of the software experience"

## Products & Services
- **[Magnify Platform]**: AI-powered GTM platform that ingests customer data, generates insights via an "Analyst Agent", and automates actions across email, in-app messaging, support tickets, tasks, and more. Focused on post-sales motions (onboarding, adoption, risk detection, expansion).
- **Integrations**: No-code interface to connect existing systems (CRM, product analytics, support tools) and orchestrate workflows.
- **Use Cases**: Customer Success, Revenue Operations (RevOps), CRO – reducing churn, driving expansion, and automating manual tasks.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue – Not publicly available; Total Funding – Not publicly available
- **Notable Investors/Partners**: Chairman Steve Singh (former CEO of Docker, Madrona Venture Group); Barry Crist (former CEO of Chef) on leadership team; no specific investor names disclosed.
- **Growth Signals**: Leadership includes ex-Stripe VP of Engineering (Mike Saffitz) and ex-McKinsey partner (Joshua Crossman). Company has a remote-first culture with offices in three locations, indicating scaling. Built In lists 30 employees (likely a snapshot for Portland; total headcount may be larger).

## Competitive Advantages
- **Agentic AI automation**: Moves beyond insights to closed-loop execution, tying every action to revenue impact.
- **Post-sales specialization**: Focuses on the often-neglected post-purchase experience, a high-leverage area for retention and expansion.
- **No-code orchestration**: Easy integration with existing stacks, reducing implementation friction.
- **Strong leadership pedigree**: CEO with McKinsey and public/private software experience; engineering lead from Stripe; board includes prominent tech executives.

## Strategic Focus
- **Product-led growth**: Emphasizing AI-driven automation to "scale without adding headcount" – appealing to efficiency-focused software companies.
- **Remote-first culture**: Investing in distributed team collaboration with periodic in-person gatherings.
- **Expansion of AI capabilities**: Continuing to build "Analyst Agent" and multi-platform automation to deepen the GTM AI moat.

## Why Work Here
- **Remote-first, still together**: Flexible work from anywhere with regular in-person meetups at offices in Seattle, Bend, and Belfast. Hybrid options available (e.g., Belfast role listed as hybrid).
- **Competitive compensation**: Competitive pay, stock grants, full health insurance, 401k programs, employee assistance, visa support.
- **Growth and development**: Mentoring, career acceleration opportunities, and a belief in helping employees "realize their life goals."
- **Culture**: Strong community focus, respect for diverse backgrounds, and a mission to make enterprise software delightful. "Brave and do the right thing for customers."
- **Flexible time off**: Comprehensive PTO including holidays, vacation, sick leave, volunteering, and parental bonding.

## Sources
1. [magnify.io - About](https://www.magnify.io/company-pages/about)
2. [magnify.io - Careers](https://www.magnify.io/company-pages/careers)
3. [magnify.io - Homepage](https://www.magnify.io/)
4. [magnify.io - Leadership](https://www.magnify.io/company-pages/leadership)
5. [builtin.com - Magnify Profile](https://builtin.com/company/magnify-magnifyio)

## Other roles at Magnify

- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-magnify-seattle-3a05z9kwysqz) — Seattle, WA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-magnify-belfast-f26bmbjf43ba) — Belfast, United Kingdom