---
title: 'Customer Service Administrator (Seasonal) at Major League Baseball'
canonical: 'https://feeny.ai/job/customer-service-administrator-seasonal-major-league-baseball-new-york-8ka0pj83h4bg'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Service Administrator (Seasonal) at Major League Baseball

- **Company:** Major League Baseball
- **Location:** New York, NY
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.mlb.com/careers/opportunities?gh_jid=8125891

## Job description

The Customer Service Administrator (Seasonal) will provide support to applicants seeking financial assistance through the Baseball Assistance Team (B.A.T.) hotline and email. This role involves managing applicant inquiries, maintaining accurate client records, and coordinating with internal teams to resolve time-sensitive payment issues and applicant concerns.

## Responsibilities

- Answer and direct calls from the Baseball Assistance Team (B.A.T.) hotline and respond to incoming and outgoing emails associated with BAT@mlb.com (in Spanish or English)
- Provide empathetic, professional support to applicants seeking financial assistance by phone and email, assisting with applications, account troubleshooting, status inquiries, password resets, and general questions throughout the application process
- Manage fluctuating volumes of applicant inquiries, including periods of 100+ emails per day during crisis situations, while maintaining patience, professionalism, accuracy, and appropriate response prioritization
- Maintain and update application and client records in TrackVia, including creating and editing applications, verifying applicant identity, assisting with international document verification, and documenting sensitive or escalated interactions, and tracking unresolved issues
- Coordinate with internal teams to investigate and resolve applicant concerns, including escalating urgent or delayed payment issues, directing inquiries to the appropriate teams, making referrals, and following up on cases requiring additional support
- Monitor application activity and proactively escalate time-sensitive or unresolved cases to supervisors, including applications where applicants have not received follow-up after several weeks
- Adapt to changing organizational priorities and support additional administrative and operational assignments as needed, particularly during periods of lower applicant volume
- Assist with daily financial workflows, including mailing correspondence, creating vendor profiles, logging payments and processing payment generator codes
- Support the team by performing tasks related to the organization

## Qualifications & Skills

- Bi-lingual (Spanish, English) preferred
- Bachelor’s degree and a minimum of 1-2 years of relevant work experience; or an equivalent combination of education and experience
- Professional demeanor, organized and detail oriented
- Strong attention to detail, organization, analytical, personable and communication skills
- Extensive multi-tasking skills and experience managing deliverables with time-sensitive deadlines
- Non-profit event & grant management preferred

Pay Range: $22.00 - $22.50 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

California Residents: Please see our [California Recruitment Privacy Policy](https://www.mlb.com/careers/ccpa) for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!

## About Major League Baseball

## Company Overview
- **One-liner**: Major League Baseball (MLB) is the premier professional baseball league in the United States and Canada, overseeing 30 member clubs and managing the sport’s business, operations, media, and community development.
- **Entity Type**: Private (membership association)
- **Headquarters**: New York, NY, USA (1271 Avenue of the Americas)
- **Founded**: 1903 (modern MLB; National League founded 1876, American League 1901)
- **Founders**: Not applicable (league formed by merger of existing leagues)

## Core Business
- **Primary industry**: Professional sports league, entertainment, media, and technology
- **Target customers**: B2C (fans) and B2B (broadcasters, sponsors, licensees, clubs)
- **Mission**: To provide the premier form of athletic entertainment in a manner that is fun and socially responsible while strengthening and enhancing the communities in which we operate. [mlb.com](https://www.mlb.com/careers/home)
- **Vision**: To be the global sport of choice for youth to play, fans of all backgrounds to enjoy, and a desired destination for employment. [mlb.com](https://www.mlb.com/careers/home)

## Products & Services
- **MLB.TV**: Live streaming of every out-of-market game across devices (digital subscription service)
- **MLB Network**: 24/7 television network with live games, analysis, and original programming (cable/satellite)
- **MLB.com & MLB App**: Official digital platforms for news, stats, video, tickets, and merchandise
- **Statcast**: Advanced data analytics system tracking every pitch, hit, and player movement (technology platform)
- **MLB Youth Academies & Development Programs**: Free baseball/softball training, STEM education, and college scholarship opportunities at facilities in Compton, New Orleans, and other locations
- **Special Events**: World Series, All-Star Game, World Baseball Classic, and international series (live event production)
- **Licensing & Sponsorship**: Official merchandise, partner activations, and corporate partnerships

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (league is privately held; individual club valuations range from $1B–$7B+)
- **Key Metric**: Not publicly available; estimated annual league revenue in the billions (industry reports)
- **Notable Investors/Partners**: Not applicable (no external investors); key partners include major broadcasters (ESPN, Fox, TBS), sponsors (Nike, Chevrolet, Mastercard), and technology providers (AWS for Statcast)
- **Growth Signals**: Global expansion with offices in London, Tokyo, Mexico City, and China; record digital viewership on MLB.TV; continued investment in youth development and international events like the World Baseball Classic

## Competitive Advantages
- **Historic Brand**: Over a century of cultural relevance and a deeply loyal fan base
- **Data & Analytics Leadership**: Proprietary Statcast system provides unmatched player and game data, driving innovation on and off the field
- **Media & Content Ecosystem**: Vertically integrated production (MLB Network, MLB.com, MLB.TV) and control over digital distribution
- **Global Reach**: Established international offices and development centers in key markets (Japan, Europe, Latin America, Asia)

## Strategic Focus
- **Global Growth**: Expanding the sport’s footprint through international events, academies, and media rights deals
- **Digital Innovation**: Enhancing fan experiences via streaming, personalization, and data-driven content
- **Youth & Community**: Strengthening talent pipelines and making baseball more accessible through free academies and the “PLAY BALL” initiative
- **Workplace Excellence**: Positioning MLB as a top employer by fostering inclusiveness, teamwork, and professional development

## Why Work Here
- **Culture & Values**: Emphasis on excellence, accountability, integrity, inclusiveness, and teamwork. [mlb.com](https://www.mlb.com/careers/home)
- **Locations**: Major offices in New York (HQ), Secaucus (NJ), Boulder (CO), San Francisco (CA), London (UK), Tokyo (Japan), and Vero Beach (FL); plus youth academies in Compton and New Orleans. [mlb.com](https://www.mlb.com/careers/locations)
- **Benefits**: Competitive health, wellness, and financial benefits, plus a strong focus on community engagement and volunteer opportunities. [mlb.com](https://www.mlb.com/careers/home)
- **Career Development**: Structured summer internship program with exposure to senior leadership; opportunities across software engineering, analytics, marketing, legal, HR, finance, and more. [mlb.com](https://www.mlb.com/careers/programs)
- **Hybrid/Remote**: Not explicitly stated; in-office presence expected at most locations (especially NYC), but some roles may offer flexibility

## Sources
1. [mlb.com - MLB Careers Home](https://www.mlb.com/careers/home)
2. [mlb.com - League Opportunities](https://www.mlb.com/careers/opportunities)
3. [mlb.com - About MLB](https://www.mlb.com/official-information/about-mlb)
4. [mlb.com - Office Locations](https://www.mlb.com/careers/locations)
5. [mlb.com - Programs (Internship)](https://www.mlb.com/careers/programs)

## Other roles at Major League Baseball

- [Senior Manager, Alumni and Player Relations](https://feeny.ai/job/senior-manager-alumni-and-player-relations-major-league-baseball-new-york-4qxs30bcrjga) — New York, NY
- [Manager, Grounds](https://feeny.ai/job/manager-grounds-major-league-baseball-vero-beach-wyc7b96sn3rv) — Vero Beach, FL
- [Front Desk Attendant - Night Auditor (Part-Time)](https://feeny.ai/job/front-desk-attendant-night-auditor-part-time-major-league-baseball-vero-beach-ft9j18qpqgkn) — Vero Beach, FL
- [Coordinator, Athletic Sales & Operations](https://feeny.ai/job/coordinator-athletic-sales-operations-major-league-baseball-vero-beach-5aqv3w17656h) — Vero Beach, FL
- [Associate Systems Integration Analyst](https://feeny.ai/job/associate-systems-integration-analyst-major-league-baseball-new-york-wz2mm6cjmq2s) — New York, NY
- [Senior Coordinator, Retail Marketing (Seasonal)](https://feeny.ai/job/senior-coordinator-retail-marketing-seasonal-major-league-baseball-new-york-c53ys7t4584q) — New York, NY
- [Software Engineer](https://feeny.ai/job/software-engineer-major-league-baseball-new-york-4td3sng45gec) — New York, NY
- [Designer (Seasonal)](https://feeny.ai/job/designer-seasonal-major-league-baseball-new-york-y4twz0tb2m83) — New York, NY
- [Senior Product Manager, Streaming & Subscriptions](https://feeny.ai/job/senior-product-manager-streaming-subscriptions-major-league-baseball-new-york-ab8x0yg1pfd2) — New York, NY
- [Designer, Brand Design (Seasonal)](https://feeny.ai/job/designer-brand-design-seasonal-major-league-baseball-new-york-d53pc0m6202m) — New York, NY