---
title: 'Customer Service Advisor at Allica Bank'
canonical: 'https://feeny.ai/job/customer-service-advisor-allica-bank-milton-keynes-fak9vf213vcp'
type: 'job'
last_seen: '2026-10-12'
---

# Customer Service Advisor at Allica Bank

- **Company:** Allica Bank
- **Location:** Milton Keynes, United Kingdom
- **Compensation:** £25k–£27k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/allica-bank/41fddb50-04eb-471a-be5c-524e39f2f7ba

## Job description

## About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description Due to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors.

Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.

We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:

- Slick digital account opening, and in life servicing.
- Customer contact via telephony, email and in-app communications.
- Payment and reconciliation activity.
- Treasury operations.
- Customer due diligence through Know Your Customer, Know Your Business.
- Lending pipeline management.
- Quality assurance and control.
- Issue resolution.
- Effective record keeping and data management.
- Support of all change initiatives.

## Role Description

The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function. They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.

Principal Accountabilities

- To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.
- You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.
- Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
- To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
- To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.
- To support other teams as appropriate, where customer communication or engagement is required.

Personal Attributes & Experience

- Strong customer service experience, having worked in customer facing and or telephone service roles.
- Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
- Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
- Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management).
- Experience in working with workflow / task management tools.
- Knowledge of financial services rules and guidelines.
- Excellent oral and written skills as they will be constantly communicating with customers.
- Enthusiastic and articulate, whilst being motivated by a need to help people.
- A problem solver and can create positive customer outcomes in diverse situations.
- Conform to our ethical standards and conduct.
- Perform administrative tasks related to the customer interaction.
- Deliver outstanding customer service as measured through customer satisfaction KPIs.
- Manage and monitor service providers for customer quality.
- Drive customer service innovation and continuous improvement of process to deliver better customer outcomes.
- Act as an ambassador/advocate for Customer within the Bank.
- Adhere to quality control requirements and ensure compliance with policy.

Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

## About Allica Bank

## Company Overview
- **One-liner**: Allica Bank is a British challenger bank and fintech that provides current accounts, savings, and lending products exclusively to established small and medium-sized businesses (SMEs) in the UK.
- **Entity Type**: Private (Unicorn status achieved February 2026)
- **Headquarters**: London and Milton Keynes, UK (with additional hubs in Manchester and India)
- **Founded**: 2019
- **Founders**: Not publicly available (the bank was founded by a team; current CEO is Richard Davies, appointed July 2020)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Business Banking (SME Banking)
- **Target customers**: B2B — Established UK businesses with 5–250 employees
- **Mission or purpose statement**: "To give established businesses the banking they deserve" — combining fintech knowledge with start-up spirit to transform the business banking experience.

## Products & Services
- **Business Rewards Current Account**: A full-featured business current account with unlimited fee-free UK transfers, team-level access, two-person authorisation, virtual cards (up to 20 per employee), expense management, and integrations with accounting software (Sage, Xero, QuickBooks, FreeAgent). Earns up to 1.5% cashback on card spend and integrated savings pots paying up to 4.08% AER interest.
- **Business Borrowing**: Includes business overdrafts and lending products tailored for established SMEs.
- **Savings Accounts**: Instant access savings accounts with competitive interest rates.
- **Invoice Finance & Embedded Payments** (via acquisition of Kriya, October 2025): A new offering aiming to achieve £1 billion of invoice finance lending by 2028.
- **Specialist Bridging Loans** (via acquisition of Tuscan Capital, August 2024): Short-term property-backed lending.

## Market Standing
- **Valuation/Market Cap**: $1.2 billion (Unicorn status, February 2026)
- **Key Metric**: Annual Revenue of £371.3 million (2025); Net Income of £36.9 million (2025); Total lending over £3.7 billion; Over 30,000 business customers (February 2026)
- **Notable Investors/Partners**: Ventura Capital, GLG, Sona AM, TCV, Blue Owl, Atalaya Capital Management, Warwick Capital Partners
- **Growth Signals**:
    - Named the UK's fastest-growing private company in The Sunday Times 100 (June 2024)
    - Named the UK's fastest-growing fintech ever in Deloitte's 2023 UK Tech Fast 50
    - Listed as the second fastest growing company in Europe in the FT1000 (March 2025)
    - Over 700 employees (growing to 799 in 2025)
    - Achieved first full-year profit in 2023
    - Acquired Kriya (invoice finance) and Tuscan Capital (bridging loans) to expand product suite

## Competitive Advantages
- **Dedicated Relationship Management**: Every customer gets a UK-based relationship manager on speed dial — a return to "real relationship banking" that larger banks have moved away from.
- **Proprietary Technology**: Tech teams design, test, and build everything in-house specifically for the needs of established businesses, not consumers or micro-businesses.
- **No Monthly Fees**: Unlike traditional banks, Allica rewards customers with cashback and interest instead of charging monthly account fees.
- **FSCS Protection**: Customer deposits are protected up to £120,000 by the Financial Services Compensation Scheme.
- **Speed of Execution**: Company culture emphasises "Need for Speed" — they believe executing and improving faster creates a massive competitive advantage.

## Strategic Focus
- **Product Expansion**: Growing beyond core banking into invoice finance, embedded payments, and specialist lending through acquisitions.
- **Scaling Customer Base**: Targeting continued rapid growth from 30,000+ business customers, with a specific goal of £1 billion in invoice finance lending by 2028.
- **Talent & Culture**: Building a team that blends "fintech knowledge with start-up spirit" while maintaining a focus on transparency and delivery over hierarchy.

## Why Work Here
- **Culture & Values**: "Allicans" are described as passionate about the collective mission, with a culture of top talent, big thinkers, and a truly diverse workforce. Values include "Own it," "Need for Speed," "Straight Bat," and "Lead by Example."
- **Employee Satisfaction**: 92% of employees said they enjoy working together (latest survey); 86% say they enjoy working there.
- **Flexible Working**: Flexible working arrangements are offered, plus enhanced maternity, paternity, and shared parental leave.
- **Benefits**: Competitive financial and wellbeing benefits, plus a packed staff social calendar.
- **Growth Opportunity**: Described as "the UK's fastest-growing fintech ever" — employees get to help build the future of business banking and grow their own careers in a fast-paced, high-impact environment.
- **Engineering Culture**: Tech teams design, test, and build everything in-house with a focus on transparency and data-driven decision making. Worth is measured by delivery of outcomes, not job titles or headcount.

## Sources
1. [allica.bank](https://www.allica.bank/about-us)
2. [allica.bank](https://www.allica.bank/)
3. [allica.bank](https://www.allica.bank/careers)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/allica-bank)
5. [wikipedia.org](https://en.wikipedia.org/wiki/Allica_Bank)

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