---
title: 'Customer Service Advisor - Energy (Leicester) at Octopus Energy Group'
canonical: 'https://feeny.ai/job/customer-service-advisor-energy-leicester-octopus-energy-group-leicester-kwwenjd0g3rc'
type: 'job'
last_seen: '2026-10-20'
---

# Customer Service Advisor - Energy (Leicester) at Octopus Energy Group

- **Company:** Octopus Energy Group
- **Location:** Leicester, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.lever.co/octoenergy/2c1f6865-d379-4a5e-87c7-b8dab7c81e1f

## Job description

Want a soul-sucking call centre job? Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

💜 Your team? The best bunch of people you’ve ever worked with-curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense; just a group of brilliant minds tackling challenges together.

⚡ It’s not always easy - but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it-BOOM-something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

## What you'll do

- ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
- 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
- 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
- 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
- ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
- 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are...

- ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
- 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
- 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
- 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
- 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
- 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
- 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you? 👀💡 🚗 EV salary sacrifice - drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options - own a little piece of the pie 🥧 🍏 Fully stocked kitchens - snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups

Sound like your kind of place?  We want to hear from you

A bit about the role: Location - Central Leicester Our need - Immediate starters Salary - starting from £26,300, with opportunities to up-skill from year one Hours - Must be available to work full time, Monday to Friday, 9am - 5.30pm.

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect:

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved.

Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

## About Octopus Energy Group

## Company Overview
- **One-liner**: Octopus Energy Group is a global clean energy and technology company driving the green energy transition through its retail energy supply, renewable generation, energy services, and proprietary Kraken technology platform.
- **Entity Type**: Private (backed by institutional investors; not publicly traded)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2015
- **Founders**: Greg Jackson

## Core Business
- Primary industry: Energy (retail electricity and gas supply, renewable generation, energy services, and energy technology)
- Target customers: B2C (residential households), B2B (businesses, other utilities via Kraken licensing)
- Mission: “To drive the global green energy revolution” – bringing affordable, green energy to the world

## Products & Services
- **Octopus Energy (Retail)**: Electricity and gas supply to 10+ million households across 8 countries, known for award-winning customer service and smart tariffs.
- **Kraken Technologies**: Proprietary SaaS platform that acts as an “operating system for utilities,” managing everything from renewable generation to customer billing. Licensed to support over 50 million customer accounts globally.
- **Octopus Electric Vehicles (OEV)**: EV leasing service with over 27,500 vehicles in the UK, one of the top 10 EV leasing businesses.
- **Octopus Electroverse**: Europe’s largest public EV charging network, connecting nearly 1.1 million customers to over 1 million charge points across 40+ countries.
- **Octopus Energy Services**: Installation of smart meters, heat pumps, EV chargers, solar panels, and batteries (installed ~903,000 meters and 65,000 low-carbon devices in FY25).
- **Octopus Energy Generation**: Manages a £7 billion portfolio of 400+ renewable generators (wind and solar farms) across 19 countries.
- **Octopus Energy Heating**: Designs and manufactures heat pumps (Cosy series).
- **Centre for Net Zero**: Impact-driven research unit working at the intersection of tech, energy, and climate.

## Market Standing
- **Valuation**: Not publicly disclosed (reported “over a billion in funding” raised to date)
- **Key Metric**: Annual Revenue £13,683 million (FY25, ended April 2025), up 10% YoY [octopusenergy.group](https://octopusenergy.group/static/documents/OEGL_Financial_statements_Annual_Report_FY25.pdf)
- **Notable Investors**: Origin Energy, Tokyo Gas, CPP Investments, Generation (sustainable fund co-chaired by Al Gore), and Octopus Group
- **Growth Signals**:
  - Headcount: 3,282 employees (+30.6% YoY) [linkedin.com](https://linkedin.com/company/octopusenergy)
  - Serves 10 million customers globally (7.6 million in UK alone – UK’s largest household supplier)
  - Non-UK customer base nearly doubled to 2.4 million
  - Kraken aims to serve 100 million accounts by 2027
  - Expanded to 27 countries; operations in UK, Germany, USA, Japan, Spain, Italy, France, New Zealand, and more

## Competitive Advantages
- **Proprietary Kraken platform** delivers the lowest operational cost-to-serve in the industry, enabling superior economics and rapid scaling.
- **Customer-centric model** with 5-star TrustPilot rating (750,000+ reviews) and Which? Recommended Provider for nine consecutive years.
- **Vertically integrated** across the entire energy value chain: generation, retail, hardware installation, EV charging, and technology licensing.
- **Strong brand and rapid international expansion** – proven ability to replicate the model in multiple markets.
- **Backing of world-class investors** including Al Gore’s Generation fund, providing credibility and capital.

## Strategic Focus
- **International scaling**: Grow non-UK customer base and enter new markets.
- **Kraken expansion**: Reach 100 million licensed accounts by 2027.
- **Electrification of heat and transport**: Scale heat pump manufacturing, EV charging network, and smart home hardware.
- **Renewable generation growth**: Continue investing in wind and solar assets.
- **Demand flexibility**: Develop smart tariffs and grid-balancing products to enable a decentralised, green energy system.

## Why Work Here
- **Culture**: Described as “work with freedom and responsibility” – high trust, ownership, and autonomy. Founder Greg Jackson compares building the team to a dry-stone wall: fitting authentic people together naturally.
- **Recognition**: Named one of the Sunday Times Best Places to Work in 2026 [octopus.energy/careers](https://octopus.energy/careers/).
- **Mission-driven**: Every employee contributes to the urgent goal of affordable, green energy globally.
- **Diverse roles**: Hundreds of openings across retail, engineering, data science, hardware installation, EV, and more.
- **Engineering culture**: Kraken team works with advanced data and machine learning to revolutionise the energy grid.
- **Work model**: Not explicitly stated as fully remote; likely hybrid/office-based in London and other global hubs, with flexibility.
- **Growth trajectory**: Rapid headcount growth (+30.6% YoY) and global expansion offer career advancement opportunities.

## Sources
1. [octopus.energy/about-us](https://octopus.energy/about-us/)
2. [octopus.energy/careers](https://octopus.energy/careers/)
3. [linkedin.com](https://linkedin.com/company/octopusenergy)
4. [jobs.lever.co/octoenergy](https://jobs.lever.co/octoenergy)
5. [octopusenergy.group (Annual Report FY25)](https://octopusenergy.group/static/documents/OEGL_Financial_statements_Annual_Report_FY25.pdf)

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