---
title: 'Customer Service Advisor (Trade Support) at Checkatrade'
canonical: 'https://feeny.ai/job/customer-service-advisor-trade-support-checkatrade-lakeside-portsmouth-dz6dkyrrwsbz'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Service Advisor (Trade Support) at Checkatrade

- **Company:** Checkatrade
- **Location:** Lakeside Portsmouth
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/checkatrade/20ec156c-8747-42f4-b308-4a70e4333d05

## Job description

As our next Customer Service Advisor (Trade Support), you’ll be the first voice our tradespeople hear when they need help, support or advice. Whether it’s solving a problem, answering a question, or showing them how to get more from their membership, you’ll make sure every interaction feels simple, helpful and valuable. This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service.

Forget long lists, here’s what you’ll actually spend your time on:

- Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence
- Spotting how to add value, guiding members towards tools, features or upgrades that support their goals
- Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns
- Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly
- Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust

It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:

- Experience in customer service, ideally in a membership or B2B environment
- Excellent communication skills, clear, calm and compassionate, even in tough conversations
- A logical, problem-solving mindset, you work through issues methodically and keep things fair
- Confidence working at pace and adapting to change
- Tech-savviness, you're comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered tools

We believe great work deserves great rewards. Here’s just a taste:

- Base salary: £29,000 per year + bonus
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!

How we’ll get to know each other:

- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates

As part of our current hybrid working model, this role requires attendance at our Portsmouth office 4 days per week.

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box

At the moment, this role isn’t open to visa sponsorship applications.

Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our [Registration Form](https://jobs.ashbyhq.com/checkatrade/form/register-interest)

## About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

## About Checkatrade

## Company Overview
- **One-liner**: Checkatrade is the UK’s leading online marketplace connecting homeowners with thoroughly vetted tradespeople for home repairs and improvements.
- **Entity Type**: Private – backed by private equity firm Brookfield with ambitious growth plans.
- **Headquarters**: London, England, United Kingdom (with a major office in Portsmouth).
- **Founded**: 1998
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Home Services
- **Target customers**: Two-sided marketplace – B2C (homeowners) and B2B (tradespeople, from sole traders to larger firms).
- **Mission statement**: “To be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities.”

## Products & Services
- **[Checkatrade Platform]**: A web and mobile marketplace where homeowners can find, compare, and book tradespeople. All tradespeople pass a 12‑point vetting process and are continually rechecked. Every job is backed by a £1,000 guarantee. The platform hosts over 6 million verified reviews and supports fixed‑price booking for simpler jobs. The company is investing in AI‑first tools to improve user journeys and matching.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held, backed by Brookfield).
- **Key Metric**: Annual revenue of £29.7 M (LinkedIn data, +2.4% YoY headcount growth to 409 employees).
- **Notable Investors/Partners**: Brookfield (private equity partner providing growth capital); also partners with brands like TradePoint (10% discount for trades).
- **Growth Signals**: Increasing job postings (+37.5% MoM, +100% QoQ); active in 12 countries; expanding product and engineering teams; heavy investment in AI and digital capabilities.

## Competitive Advantages
- **Trust & Reputation**: Over 25 years of brand equity – a household name in the UK. The 12‑point vetting process and £1,000 guarantee create a strong trust moat difficult for new entrants to replicate.
- **Scale of Reviews**: 6+ million verified reviews provide rich data for quality matching and consumer confidence.
- **Dual‑Sided Network Effects**: The more homeowners use the platform, the more tradespeople join, and vice versa – a classic marketplace flywheel.

## Strategic Focus
- **AI‑Powered Transformation**: Embracing AI to build smarter matching, improve customer experience, and drive operational efficiency.
- **Scaling the Marketplace**: Backed by Brookfield, the company is investing in product, engineering, and data teams to accelerate growth and expand beyond the core UK market.
- **Deepening Customer Obsession**: Aligning all teams (R&D, Commercial, Business Services) around the “Customer‑Obsessed” value to improve retention and lifetime value.

## Why Work Here
- **Culture & Values**: “All‑In”, “Customer‑Obsessed”, and “AI‑Powered” guide decision‑making. Teams are described as gritty, collaborative, and ambitious.
- **Work‑Life Balance**: Generous annual leave, flexible holiday trading, enhanced parental leave, birthday and volunteer days off.
- **Health & Wellbeing**: Private medical cover, 24/7 GP access, cash plan, mental health support, gym perks.
- **Financial & Lifestyle**: Enhanced pension, life cover, salary sacrifice schemes (EV, nursery, cycle to work), and discounts.
- **Office Environment**: High‑spec offices in London (City Point near Moorgate/Liverpool Street) and Portsmouth (lakeside campus). Modern, collaborative spaces with free breakfasts, weekly lunches, and regular social events.
- **Growth Potential**: Rapidly scaling company with clear roadmap; opportunities for internal mobility and professional development.

## Sources
1. [checkatrade.com](https://www.checkatrade.com/) – Official site with product and trust information.
2. [careers.checkatrade.com](https://careers.checkatrade.com/) – Careers page with culture, values, benefits, and team descriptions.
3. [uk.linkedin.com](https://uk.linkedin.com/company/checkatrade) – LinkedIn company page with employee count, revenue, funding background, and recent job trends.
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/checkatrade) – Active job listings and team structure.

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