--- title: 'Customer Service Advisor (Zero Carbon Living) at OVO Energy' canonical: 'https://feeny.ai/job/customer-service-advisor-zero-carbon-living-ovo-energy-bristol-england-7dv2dhbm9en5' type: 'job' last_seen: '2026-09-14' --- # Customer Service Advisor (Zero Carbon Living) at OVO Energy - **Company:** OVO Energy - **Location:** Bristol England, United Kingdom - **Posted:** 2026-04-02 - **Last confirmed live:** 2026-09-14 - **Apply:** https://careers.ovo.com/?gh_jid=7775332 ## Job description ## Role OVO-view Location: Bristol Team: OVO Care, Account Management. Salary banding: You'll start on a base salary of £26,794, progressing to £27,641 once you reach level 2, having demonstrated consistent performance, increased knowledge and the OVO values. On average, advisors achieve this within 9 to 12 months. Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous Working pattern: Full time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role. This role in 3 words: Fun, rewarding, customer-centric Top 3 qualities for this role: Communication, great teammate, creative thinking Start date for Bristol : Monday 9th November Where you’ll work: At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Bristol hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around [Plan Zero.](https://company.ovo.com/planzero/) So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management. We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together. With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture. We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle; this will include some of OVO’s most vulnerable customers. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you’ll be resolving customer inbound queries through calls, and some emails. Your key outcomes will be: - Engaging with OVO’s customers, communicating with passion across phone, and occasionally via email. - Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact. - Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad. - Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad. - Autonomously manage your day, ensuring the overall objectives of the squad are achieved. - Prepare, attend and actively contribute at squad meetings as appropriate. - Identify and implement continuous improvement efforts in both squad ways of working and customer experience. - Be an OVO ambassador, promoting our range of products & services to customers. - Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living. - Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products. You’ll be successful in this role at OVO if you… - Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement. - Demonstrate our OVO values and be an advocate of Plan Zero. - Have experience of cross selling. - Enjoy working as part of a team but also thrive independently. - Are a brilliant communicator, particularly on the phone. You’re comfortable talking to wide range of people about a variety of queries. - Have a passion for helping and supporting vulnerable customers. - Are strong at showing empathy, understanding and compassion to our customers’ circumstances. At times you may need to have in-depth and sensitive conversations with customers. Let’s talk about what’s in it for you As well as a base salary of £26,794 which rises to £27,641 once you reach Level 2 (usually within 9-12 months but depends on each individual), you’ll also be eligible to qualify for a monthly incentive which is based on squad achieving performance measures. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers. For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.. ## About OVO Energy ## Company Overview - **One-liner**: OVO Energy is a UK-based energy technology and services company on a mission to power human progress with clean, affordable energy for everyone. - **Entity Type**: Private (part of the OVO Group, which is privately held) - **Headquarters**: Bristol, England, United Kingdom - **Founded**: 2009 - **Founders**: Stephen Fitzpatrick ## Core Business - **Primary industry**: Energy supply, energy technology (cleantech), and home decarbonisation services. - **Target customers**: B2C (residential households in the UK), B2B (through its SaaS platform Kaluza for utilities globally). - **Mission or purpose statement**: "To power human progress with clean affordable energy for everyone." The company has committed to its "Plan Zero" strategy to reach net-zero carbon emissions by 2035. ## Products & Services - **OVO Energy (Retail Supply)**: The core business providing gas and electricity to approximately 4 million UK homes. Includes smart tariff plans, EV charging tariffs, and the "Beyond" Energy Savings Account. - **Kaluza (SaaS Platform)**: An advanced, end-to-end SaaS platform for energy utilities. It enables real-time data-driven operations, customer personalisation, and integration of low-carbon technologies (EVs, solar, heat pumps). Kaluza is a separate entity within the OVO Group with a global client base (e.g., AGL in Australia). - **OVO Home Services**: Installation and support for green home technology, including EV chargers, solar panels, and heat pumps. The company also has a franchise network for community-level solar installation. - **OVO Energy Experts**: A service where experts visit homes (over 6,500 in 2024) to provide tailored energy efficiency advice. ## Market Standing - **Valuation/Market Cap**: Not publicly available for OVO Energy itself. Kaluza (sister company) was valued at $500 million post-money following a $100 million investment from AGL in 2024. - **Key Metric**: Adjusted EBITDA of £42 million in 2024 (down from £225 million in 2023), serving ~4 million customers. OVO has provided £140 million in customer support since 2022. - **Notable Investors/Partners**: Mitsubishi Corporation (long-standing partner and joint venture in Japan), AGL (Australian energy giant, $100M investment in Kaluza), and other global utilities. - **Growth Signals**: - Launched "Beyond," the UK's first Energy Savings Account, in 2024. - Kaluza signed a landmark software licensing deal with AGL in Australia, expected to cut AGL’s operational costs by $46-60 million. - Launched Kaluza Japan via a joint venture with Mitsubishi Corporation. - Active in campaigning for a social tariff and policy change with the UK government. - Over 140,000 Trustpilot reviews with a 4.5-star rating. ## Competitive Advantages - **Vertically Integrated Ecosystem**: OVO controls the full customer journey from energy supply to SaaS platform (Kaluza) to home installation services, creating a unique, data-rich feedback loop. - **Technology-First Approach**: Kaluza is a genuine platform differentiator, allowing OVO and its partners to innovate faster and lower costs compared to traditional utilities. - **Strong Brand & Trust**: Consistently high customer satisfaction (4.5* Trustpilot) and a clear, authentic net-zero mission ("Plan Zero") that resonates with consumers and employees. - **Scale & Incumbency**: With 4 million customers, OVO is one of the UK's largest energy challenger brands, giving it significant market influence and data assets. ## Strategic Focus - **Scale Kaluza Globally**: The primary growth engine. The focus is on signing more international utility clients (e.g., AGL, Mitsubishi) to license the Kaluza platform, targeting operational cost savings and green tech integration for partners. - **Lead UK Home Decarbonisation**: Accelerating the installation of heat pumps, solar panels, and EV chargers to meet UK government targets (e.g., 600,000 heat pumps per year by 2028) and reduce customer carbon footprints. - **Deepen Customer Relationships**: Expanding the "Beyond" account model to increase customer lifetime value, loyalty, and cross-selling of green tech. - **Achieve Plan Zero**: On track to have a 100% electric fleet of vans and 100% renewable electricity for all offices by the end of 2025. The long-term goal is net zero by 2035. ## Why Work Here - **Mission-Driven Culture**: The company has a clear, urgent purpose ("Plan Zero") that unites employees. The CEO, David Buttress, describes the mission as "energising and infectious." - **Award-Winning Inclusion**: Recognised as a **Times Top 50 Employer for Gender Equality** (Sunday Times Best Places to Work 2024) and holds accreditations as a Disability Confident Employer, Menopause Friendly, and Period Positive Workplace. - **Progressive People Policies**: Offers unlimited, fully paid compassionate leave, unlimited paid leave for pregnancy loss, paid leave for "moments that matter" (e.g., child's first day of school, wedding), and "recharge" leave after intense periods. - **Flexible & Hybrid Working**: The company promotes flexibility and wellbeing. Offices are in Bristol (HQ), London, and other locations. - **Strong Engineering & Tech Culture**: With Kaluza as a core product, there is significant investment in software engineering, data science, and product development. The company explicitly seeks "brightest minds" to solve complex energy challenges. - **Employee Resource Groups (ERGs)**: Investment in belonging network leads (Radius Certified), indicating strong support for employee-led communities. ## Sources 1. [OVO Energy Careers Page](https://www.ovoenergy.com/careers) 2. [OVO Energy About Page](https://www.ovoenergy.com/about) 3. [OVO Group Careers Page](https://careers.ovo.com/) 4. [OVO Annual Report & Plan Zero Report 2024 (PDF)](https://company.ovo.com/wp-content/uploads/2025/09/OVO-ANNUAL-REPORT-FY24-FINAL-SEPT-2025.pdf) 5. [OVO Energy Main Site](https://www.ovoenergy.com/) ## Other roles at OVO Energy - [Strategy Partner - 12 month FTC](https://feeny.ai/job/strategy-partner-12-month-ftc-ovo-energy-london-aknk7x55tnsz) — London, United Kingdom - [Franchise Operating Partner - 12 month FTC](https://feeny.ai/job/franchise-operating-partner-12-month-ftc-ovo-energy-s8ddq0ehse63) - [GRC Principal](https://feeny.ai/job/grc-principal-ovo-energy-2pbs3bxjvegm)