---
title: 'Customer Service Agent at Allegiant'
canonical: 'https://feeny.ai/job/customer-service-agent-allegiant-clearwater-j6rx5hbkct4m'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Service Agent at Allegiant

- **Company:** Allegiant
- **Location:** Clearwater, FL
- **Compensation:** $15/hr
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/allegiantair/14ab4bbb-906e-4ab9-b736-3fb85e00df94

## Job description

Summary This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.

Visa Sponsorship Available No

## Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education:  High School Diploma/GED Certification:  No Years of Experience:  Minimum one (1) year experience Customer Service experience.

## Preferred Requirements

- Effective communication skills, both verbal and written.
- Ability to work efficiently under time constraints.
- Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
- Must be well groomed and adhere to the dress code policy.
- Must be at least 18 years of age and possess a valid driver’s license.
- Able to attend required training.
- Strong computer skills and ability to use general office equipment.
- Ability to work in extreme weather conditions.
- TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Job Duties

- The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
- Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
- Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate Ensure compliance with FAA, Allegiant Air and airport regulations.
- Enforce safety/security measures and monitor sensitive safety zones.
- Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Complete required reports Meets arriving flights at baggage carousel to ensure proper handling of bags.
- Monitors baggage carousel for unclaimed baggage.
- Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
- Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
- Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
- Provides consequential expenses to applicable customers when there is a delayed bag.
- Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
- Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
- Trace loaner wheelchairs, car seats, etc.
- Track replaced, damaged, and miss-loaded baggage Assists with lost and found articles.
- Other duties as assigned.

Physical Requirements The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

## EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran For more information, see https://allegiantair.jobs

Starting Pay: $15.00

Full Time Benefits: Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Paid vacation, holidays, and sick time

Part Time Benefits: Profit Sharing Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Sick time

## About Allegiant

## Company Overview
- **One-liner**: Allegiant Air is a U.S. ultra-low-cost airline that provides affordable, nonstop leisure travel from small‑ and medium‑sized cities to popular vacation destinations.
- **Entity Type**: Public (ticker: ALGT)
- **Headquarters**: Las Vegas, Nevada, USA
- **Founded**: 1997
- **Founders**: Maurice J. Gallagher Jr. (Chairman/CEO) and others

## Core Business
- **Primary industry**: Commercial aviation (airline operations)
- **Target customers**: B2C leisure travelers, especially those in underserved smaller cities looking for affordable vacations
- **Mission or purpose statement**: “Making leisure travel affordable and convenient” – low‑fares, nonstop all‑jet service with a complete travel experience.

## Products & Services
- **Allegiant Air Flights**: Scheduled passenger airline service on a point‑to‑point network, primarily to leisure destinations (Las Vegas, Orlando, Florida beaches, etc.). All‑jet fleet including Airbus A319, A320, and A320neo.
- **Allegiant World (Vacation Packages)**: Bundled flight + hotel + car rental packages, enabling travelers to book entire trips through the airline.
- **Allegiant Credit Card**: Co‑branded Visa card (with Bank of America) offering rewards and travel benefits.
- **Ancillary Services**: Unbundled pricing for seat selection, baggage, priority boarding, in‑flight concessions, and more.

## Market Standing
- **Valuation/Market Cap**: Approximately **$2.2 billion** (as of September 2025). (Market cap fluctuates; check latest for exact figure.)
- **Key Metric (Public)**: **Annual Revenue** – $2.61 billion (FY 2024); net income of $122 million.
- **Notable Investors/Partners**: Public shareholders; no single lead investor (public company). Industry partners include Airbus, GE, and major airport authorities.
- **Growth Signals**: 
  - Fleet modernization with Airbus A320neo deliveries (improved fuel efficiency and range).
  - Expansion of route network into new smaller cities (e.g., added 20+ new routes in 2024).
  - Strong post‑pandemic recovery: 2024 revenue surpassed pre‑COVID levels.
  - Employee headcount of ~5,900 Team Members (as of 2025), with ongoing hiring across all divisions.

## Competitive Advantages
- **Ultra‑low‑cost business model**: Focus on secondary airports, high aircraft utilization, single aircraft type (Airbus A320 family), and unbundled pricing allow very low base fares.
- **Point‑to‑point network**: Avoids hub congestion, enabling faster turnarounds and higher on‑time performance.
- **Cost control**: Low labor costs relative to legacy carriers, combined with efficient operations.
- **Strong brand loyalty** in niche markets: Many small cities rely on Allegiant as their only direct air service to popular destinations.

## Strategic Focus
- **Fleet modernization**: Phasing out older A319s and moving to more fuel‑efficient A320neo aircraft.
- **Ancillary revenue growth**: Increasing revenue from baggage, seat selection, and vacation packages.
- **Network expansion**: Adding new destinations from underserved cities, particularly in the Midwest and Northeast.
- **Cost discipline**: Maintaining low unit costs while investing in technology and operational reliability.
- **Sustainability initiatives**: Exploring SAF (Sustainable Aviation Fuel) and carbon offset programs, though not yet a major focus.

## Why Work Here
- **Culture highlights**: Allegiant emphasizes a family‑oriented, transparent culture. The “Fun Squad” organizes employee engagement events; quarterly town halls with senior leadership; a Diversity and Inclusivity Council; and Network/Interest Groups (e.g., Women in Aviation, Veterans).
- **Remote/hybrid/office policy**: Corporate and administrative roles are primarily **on‑site** at the Las Vegas HQ or the St. Paul, MN office. Some remote opportunities exist for certain corporate positions. Airport operations, maintenance, and flight crews are location‑based.
- **Notable perks**:
  - **Free unlimited space‑available flights** on Allegiant for employees and eligible dependents, plus discounted passes for friends/family.
  - **Profit sharing** and **company‑matched 401(k)** with immediate vesting.
  - **Employee Stock Purchase Program**.
  - **Paid maternity and paternity leave**, medical/dental/vision, telehealth, and identity theft protection.
  - **State‑of‑the‑art training facilities** in Las Vegas and Sanford, FL (flight simulators, inflight training, maintenance classrooms).
  - **Corporate giving** programs focused on medical travel, community safety, and STEM education.
- **Engineering/tech culture**: The airline uses AI tools in hiring (e.g., resume screening), and invests in operational technology; however, the core engineering roles are in maintenance, not software development. Data analytics and customer intelligence teams exist (e.g., Manager, Customer Intelligence & Analytics).

## Sources
1. [Allegiant Air Careers – About Us](https://www.allegiantair.jobs/about-us/)
2. [Allegiant Air – Corporate Overview](https://www.allegiantair.com/about-allegiant)
3. [Allegiant Air – All Jobs / Lever Careers](https://jobs.lever.co/allegiantair)
4. [Allegiant Air – Just the Facts (Investor Relations)](https://ir.allegiantair.com/overview/default.aspx) *(Note: Financial data from annual reports and press releases, 2024 figures)*
5. [Yahoo Finance – Allegiant Travel Co. (ALGT)](https://finance.yahoo.com/quote/ALGT/) *(Market cap and revenue as of recent filing)*

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