---
title: 'Customer Service Agent - Call Center - Night Shift at SpotOn'
canonical: 'https://feeny.ai/job/customer-service-agent-call-center-night-shift-spoton-krakow-lesser-poland-xkxzbhm76210'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Service Agent - Call Center - Night Shift at SpotOn

- **Company:** [SpotOn](https://feeny.ai/companies/spoton)
- **Location:** Kraków Lesser Poland Voivodeship, Poland
- **Employment:** full-time
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/spoton/b1229f7a-2ba5-49d2-b0b1-1f475ce3f00d

## Job description

## About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

## POSITION OBJECTIVE

The Support Expert I serves as the first point of contact for clients, delivering high-quality support across both software and hardware environments. This role is ideal for professionals who enjoy problem-solving, helping others, and developing technical expertise within a dynamic, technology-driven organization.

Our Client Support department includes two specialized teams: Software Support and Technical Support each focused on different aspects of the client experience. The Software Support team provides friendly, knowledgeable assistance to resolve application issues and help clients get the most value from our products, while the Technical Support team delivers expert support for payment devices, printers, and related hardware, ensuring timely resolution of technical and connectivity matters. Based on your strengths, technical aptitude, and career interests, you may further develop expertise aligned with one of these support areas over time.

## RESPONSIBILITIES

- Primary phone-based customer support - handle inbound calls, resolve issues in real time, and deliver a high-quality client experience
- Troubleshoot and resolve common technical issues related to POS systems, payment devices, and peripherals
- Guide clients through basic setup, updates, and everyday use of the platform
- Accurately log all interactions and actions in CRM/ticketing systems
- Escalate complex cases to Tier 2 with clear documentation and context
- Identify recurring issues and share insights to improve processes, product, and knowledge base
- Collaborate with internal teams (Support, QA, Training) to continuously improve service quality

## REQUIREMENTS

- Availability for night shift (22:00 PM to 6:00 AM PL time)
- Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)
- Willingness to work weekends and public holidays
- 1–3 years of professional experience in customer success, call center, or related roles
- Fluent Polish and strong English communication skills (written and spoken), including phone communication with native U.S. clients, with the ability to explain concepts simply and clearly
- Foundational troubleshooting and analytical skills for software and hardware environments
- Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing)
- Customer-focused mindset with commitment to resolving issues efficiently and accurately
- Detail-oriented and organized, with the ability to manage multiple priorities
- Adaptable to new technologies, evolving processes, and a fast-paced team environment
- Fluency in Spanish will be a strong advantage

HERE’S A BIT ABOUT WHAT WE HAVE TO OFFER

- Competitive pay: 7000 - 9000 PLN gross/month + bonus + night shift allowance
- Fully paid private healthcare in LuxMed
- Access to the Worksmile platform with a monthly top-up
- Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
- A laptop and essential work equipment provided by the company
- New, modern, bright and comfortable office space in the city centre
- Access to the company’s library
- Great working atmosphere
- Chill out room with a PlayStation and games
- Free snacks and beverages in a kitchen
- Company parties and social activities
- Employee referral program
- Relocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

## About SpotOn

## Company Overview
- **One-liner**: SpotOn provides cloud-based point-of-sale (POS), payments, and software solutions to help restaurants and small-to-medium-sized businesses (SMBs) compete and grow.
- **Entity Type**: Private (backed by top-tier venture capital)
- **Headquarters**: San Francisco, California, USA (with offices in Chicago, Illinois; Southfield, Michigan; Austin, Texas; and Raleigh, North Carolina)
- **Founded**: 2017
- **Founders**: Zach Hyman, Kevin Bryla

## Core Business
- **Primary industries**: Restaurant Technology, Financial Services, Payments, SMB Software
- **Target customers**: Independent and multi-location restaurants, small and medium-sized businesses (B2B)
- **Mission/Purpose**: To help local businesses compete and win with intuitive software, point-of-sale systems, and payment solutions.

## Products & Services
- **SpotOn Point-of-Sale (POS)**: A flexible, cloud-based restaurant management system that handles payments, orders, and operations. It includes countertop terminals, handheld devices for tableside ordering/payments, kitchen display systems, and customer-facing displays.
- **SpotOn Order**: A commission-free online ordering platform that integrates directly with the POS, including a white-labeled ordering app (GoTo Place), menu management, delivery integrations, and order pacing.
- **SpotOn Teamwork**: An all-in-one labor management solution that syncs with the POS for scheduling, tip management, and payroll integration.
- **SpotOn Profit Assist**: An AI-powered tool that analyzes restaurant P&L data to identify profit leaks and improve margins.
- **SpotOn Terminal**: A simple POS terminal for small businesses, featuring offline mode, cellular connectivity, tipping prompts, and employee tracking.
- **Payment Processing**: End-to-end payment gateway and processing services, including options for surcharging/dual pricing.

## Market Standing
- **Valuation**: Not publicly disclosed (privately held)
- **Key Metric**: Total employees ~2,000 (as of mid-2025). As a private company, revenue is not publicly disclosed.
- **Notable Investors/Partners**: Dragoneer Investment Group, Andreessen Horowitz (a16z), 01 Advisors, DST Global, Franklin Templeton.
- **Growth Signals**:
    - Named one of *Fast Company*’s Most Innovative Companies in 2024.
    - Certified as a Great Place to Work (2023, 2024).
    - Ranked #1 restaurant point-of-sale on G2 based on user reviews, outpacing Toast and Square in key categories like quality of support and satisfaction.
    - Expanded product suite with AI-powered profit analysis (Profit Assist) and comprehensive labor management (Teamwork).

## Competitive Advantages
- **Integrated, end-to-end platform**: Combines POS, payments, online ordering, marketing, labor management, and AI analytics in a single system that syncs seamlessly.
- **Commission-free online ordering**: A major differentiator for restaurants looking to keep more of their revenue.
- **High-touch support**: Backed by 24/7 support from real people, which drives industry-leading customer satisfaction scores on third-party review sites.
- **Focus on independent restaurants**: Deep specialization in the needs of local and independent operators, not just large chains.

## Strategic Focus
- **AI and data-driven tools**: Continued investment in AI features like Profit Assist to help operators improve margins.
- **Product expansion**: Growing the suite beyond POS into labor management, marketing automation, and advanced analytics.
- **Scale with quality**: Maintaining a high-touch, customer-first support model while scaling to serve more businesses across the U.S.

## Why Work Here
- **Culture**: Emphasizes “Be the Client,” diversity of thought, and a supportive community. Values include honesty, respect, transparency, and a “heart and hustle” mentality.
- **Work Model**: Hybrid and remote options available depending on role and location. Offices in San Francisco (HQ), Chicago, Austin, Southfield (MI), and Raleigh.
- **Benefits**: Medical, dental, vision insurance; 401k with company match; equity grants; flexible time off and holidays; generous parental leave; transit benefits; mental health resources; technology stipend; tuition reimbursement (up to $2k/year).
- **Engineering Culture**: Uses modern tech stacks; is actively hiring for Staff AI Engineers and Senior Software Engineers. Recognized as a Built In 2024 Best Place to Work.
- **Diversity**: Active Employee Resource Groups (ERGs) and a commitment to diversity of culture, background, experience, and thought.

## Sources
1. [spoton.com](https://www.spoton.com/)
2. [spoton.com/careers](https://www.spoton.com/careers/)
3. [builtin.com](https://builtin.com/company/spoton)
4. [linkedin.com](https://www.linkedin.com/company/spoton)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7045280)

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