---
title: 'Customer Service Agent: Italian (11:00 - 20:00) at DICE'
canonical: 'https://feeny.ai/job/customer-service-agent-italian-11-00-20-00-dice-brazil-86bbg1rqw4mn'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Service Agent: Italian (11:00 - 20:00) at DICE

- **Company:** DICE
- **Location:** Brazil
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.eu.greenhouse.io/dicefm-careers/jobs/4999404101

## Job description

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

- Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
- Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
- Work schedule: 11:00 am - 20:00 pm with 1 hour of break

About you:

- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High Italian level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

## Benefits & Perks

- Home office (100% remote position
- Great work environment with a young, international team of talented people to work with!
- 40% discount on all Fever events and experiences
- Health, Dental and Life Insurance
- Gympass Membership
- Meal allowance
- Transport allowance
- Spanish Lessons

## About DICE

## Company Overview
- **One-liner**: DICE is a ticketing and live event discovery platform that fights scalping and makes buying tickets for concerts, festivals, clubs, and comedy shows easy and fair.
- **Entity Type**: Private (Series C, $202M total funding)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2014
- **Founders**: Phil Hutcheon

## Core Business
- **Primary industry**: Live event ticketing and event discovery
- **Target customers**: B2C (fans attending live events) and B2B (venues, promoters, and artists)
- **Mission statement**: To bring people together through live shows by creating a platform that makes going out easy, fair, and inclusive.

## Products & Services
- **DICE App (Mobile & Web)**: A ticketing platform where fans can search, browse, and buy tickets to live events. Key features include upfront pricing (no hidden fees), anti-scalping measures, personalised recommendations, and a waitlist system for sold-out shows. Type: SaaS / Mobile App.
- **Venue & Promoter Platform**: A back-end suite for venues and promoters to manage ticket sales, audience data, and event logistics. Type: SaaS.
- **Live Streaming (Historical)**: During the COVID-19 pandemic, DICE pivoted to a live streaming service, allowing fans to buy tickets to private, virtual shows. Type: Service (legacy offering).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of $39.5M (as of latest estimates). Total funding of $202M across 7 rounds.
- **Notable Investors/Partners**: Investors include SoftBank Vision Fund (led Series C), Tony Fadell (Nest co-founder, iPod inventor), Xavier Niel (French billionaire), and early investors Mustafa Suleyman and Demis Hassabis (DeepMind co-founders). Key partner: Appointed primary ticketing partner for London’s Alexandra Palace in May 2023.
- **Growth Signals**: Operates in 16 countries (including the US, Spain, Italy, France, and Germany). Employs 233 people. In January 2025, DICE sold Boiler Room (acquired in 2021) to Superstruct Entertainment. Headcount has seen a slight YoY decrease (-5.1%, -19 people) as of latest data.

## Competitive Advantages
- **Anti-Scalping Technology**: DICE’s core differentiator is its strong stance against ticket touting and price gouging. The platform uses rotating barcodes, limits on ticket transfers, and upfront pricing to ensure fans pay a fair price.
- **Fan-First Experience**: The app provides a seamless, hassle-free purchasing experience with personalised recommendations, making it a beloved alternative to legacy ticketing platforms.
- **Artist & Venue Relationships**: DICE has built a strong network of world-class venues and promoters, securing exclusive partnerships and a reputation for fair dealing.

## Strategic Focus
- **Global Expansion**: DICE is actively expanding its sales presence across North America and Europe, with numerous Sales Lead roles open in cities like Austin, Berlin, Paris, and Milan.
- **Platform Growth**: The company is investing in its data, engineering, and product teams to enhance personalisation, scalability, and the overall user experience.
- **Reinforcing the Core**: After selling Boiler Room, DICE is refocusing on its primary ticketing and discovery mission, streamlining operations to strengthen its core business.

## Why Work Here
- **Culture & Mission**: DICE is described as a place “where fans get to work.” The culture is built on passion for live events, with core values of being actively responsible, keeping commitments, and supporting teammates. [dice.fm](https://dice.fm/jobs?lng=en)
- **Hybrid Working**: In London, the team works from the Dalston office at least three days a week. Other locations also adopt a hybrid policy. [dice.fm](https://dice.fm/jobs?lng=en)
- **Benefits & Perks**: Comprehensive package including private medical insurance, mental health support, enhanced parental leave from day one, carers leave, monthly ClassPass credits, volunteering days, summer hours, and discounts on events. [dice.fm](https://dice.fm/jobs?lng=en)
- **Engineering & Data Focus**: The company is actively hiring for Backend Engineers, Data Engineers, and Platform Product Managers, indicating a strong investment in its technical foundation. [greenhouse.io](http://job-boards.eu.greenhouse.io/dicefm-careers)
- **Visa Sponsorship**: DICE can sponsor visas for particular roles and offices, offering transparency early in the recruitment process. [dice.fm](https://dice.fm/jobs?lng=en)

## Sources
1. [dice.fm - Careers Page](https://dice.fm/jobs?lng=en)
2. [dice.fm - About Page](https://dice.fm/about?lng=en)
3. [linkedin.com - DICE Company Profile](https://www.linkedin.com/company/dice-fm)
4. [dice.fm - Homepage](https://dice.fm/?lng=en)
5. [greenhouse.io - DICE Jobs Board](http://job-boards.eu.greenhouse.io/dicefm-careers)

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