--- title: 'Customer Service Agent: Italian (afternoon shift) at FeverUp' canonical: 'https://feeny.ai/job/customer-service-agent-italian-afternoon-shift-feverup-spain-xy5qqa3fn711' type: 'job' last_seen: '2026-09-10' --- # Customer Service Agent: Italian (afternoon shift) at FeverUp - **Company:** FeverUp - **Location:** Spain - **Work type:** remote - **Posted:** 2022-11-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.eu.greenhouse.io/feverup/jobs/4099170101 ## Job description Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. About the role: We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days/week) with 30 minutes of break. You will be expected to: - Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis. - Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies - Take the extra mile to engage customers - As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. - Work schedule: 16:00 pm - 00:00 am with 30 minute break About you: - Previous experience in User Support or Customer Service positions are highly valuable. - Previous experience using Zendesk is preferred. - High Italian level (oral & written) and fluent in Spanish or English - Skilled at planning, organizing, prioritizing and executing simultaneous tasks. - Have good communication and interpersonal skills. - Are a solution-oriented and reliable professional. - Are incredibly detail-orientated with excellent time-management skills. - Are flexible. Everything can change very quickly and you know how to adapt - Have excellent interpersonal and communication skills. - Be decisive and organized. - Love being part of a dynamic team in a growing company. - Candidates must reside in Spain You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences. This role is located in Spain. ## Benefits & Perks - Home office - Great work environment with a young, international team of talented people to work with! - Possibility to receive in advance part of your salary by Payflow - 40% discount on all Fever events and experiences - Health Insurance - Gympass Membership Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [Tech.Eu](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave) ## About FeverUp ## Company Overview - **One-liner**: Fever is the leading global live-entertainment discovery tech platform that helps millions of people weekly discover and book local experiences, from immersive exhibitions and festivals to pop-up events, while empowering creators with data and technology. - **Entity Type**: Private (Private Equity-Backed; latest deal type: PE Growth/Buyout-LBO) - **Headquarters**: New York, NY, USA (50 Greene Street, 3rd Floor) - **Founded**: 2014 - **Founders**: Alex Marti (CEO) and Francisco (Paco) Herrero ## Core Business - **Primary industry/industries**: Application Software, Live Entertainment, Event Ticketing, SaaS, Mobile - **Target customers**: B2C (consumers looking for local experiences) and B2B (event organizers, creators, venue owners, brand partners) - **Mission or purpose statement**: To democratize access to culture and entertainment in real life. ## Products & Services - **Fever Platform (App/Web)**: A discovery and ticketing platform offering personalized recommendations for local events, immersive experiences, interactive theaters, festivals, molecular cocktail pop-ups, and more. Users can browse, discover, and book tickets. - **Fever Originals**: Fever’s in-house production arm that creates and produces its own proprietary events and experiences (e.g., immersive exhibitions, pop-ups). - **Fever for Business**: A B2B offering providing tools for event promotion, management, and audience reach, empowering creators with data and technology to scale their experiences. - **Secret Media Network**: An advertising and sponsorship network connecting brands with Fever’s audience through integrated campaigns and event partnerships. - **Onebox**: A product/service line (likely a unified platform or integration tool for partners). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (recent PE buyout/LBO deals suggest significant private market valuation). - **Key Metric – Total Funding**: $561M raised across 13 financing rounds. - **Notable Investors/Partners**: Ares Management, Crescenta, Endeavor Catalyst, Everything is Awesome, G Squared (among 31 total investors). - **Growth Signals**: - **Employees**: ~3,000+ (careers page) to 3,954 (PitchBook, as of 2025) — rapid scaling from 2,200+ full-time employees. - **Global Presence**: Headquarters in NYC with local offices in 15+ cities (Madrid, London, Los Angeles, Chicago, Mexico City, Sydney, Singapore) and presence in 150+ cities globally. - **Recent M&A**: Acquired Dice (music ticketing, June 2025) and Atom Tickets (movie ticketing, March 2025) via buyout/LBO, signaling aggressive expansion into new entertainment verticals. - **Team Diversity**: 56+ nationalities represented. ## Competitive Advantages - **Data-Driven Platform**: Fever leverages data to inform intuition, personalize recommendations, and help creators optimize events — a core differentiator over traditional ticketing. - **Proprietary Content (Fever Originals)**: By creating its own events, Fever controls supply and margins, reducing reliance on third-party inventory. - **Global Scale & Network Effects**: A vast, multi-city presence creates a powerful two-sided marketplace: more events attract more users, which in turn attracts more event creators. - **Strong Brand & Talent Magnet**: Known for a high-performance culture (“Get things done,” “Good and fast is 10x better than perfect and slow”), attracting ambitious talent. ## Strategic Focus - **Expansion via M&A**: Recent acquisitions of Dice and Atom Tickets indicate a strategy to consolidate the event ticketing space and enter new verticals (live music, cinema). - **International Growth**: Continuing to expand into new cities and countries across Europe, Americas, Asia, and Oceania. - **Deepening B2B Offerings**: Empowering event creators with more data, technology, and marketing tools through “Fever for Business” and “Secret Media Network.” - **Vertical Integration**: Growing Fever Originals to produce more high-margin, proprietary events. ## Why Work Here - **Culture & Values**: Emphasizes a fast-paced, data-driven, and entrepreneurial environment. Core values include “Get things done,” “Make decisions based on facts and data,” “We are bar-raisers,” and “We are Fast.” The company encourages direct, actionable feedback and a “bias for action” over excessive process. - **Remote/Hybrid/Office Policy**: Not explicitly stated on careers page, but the presence of offices in 15+ cities and roles listed with specific locations suggests a hybrid or office-based model with flexibility depending on role and team. - **Notable Perks & Environment**: - **Diverse & Inclusive**: Equal opportunity employer with 56+ nationalities; average employee age is 31. - **High Talent Bar**: “A few motivated and skilled team members achieve much more than many who are disengaged or ineffective.” - **Hands-On Culture**: All employees, including leadership, are expected to be hands-on and lead by example. - **Growth Opportunities**: With 500+ open roles across 20+ departments (Engineering, Product, Data, Marketing, Sales, Operations, etc.), there is significant room for internal mobility and career growth. - **Impact**: Employees directly shape how millions of people discover culture and entertainment globally. ## Sources 1. [Fever Careers - Overview](https://careers.feverup.com/) 2. [Fever Careers - Life at Fever](https://careers.feverup.com/life-at-fever/) 3. [Fever Careers - Work Areas/Jobs](https://careers.feverup.com/work-areas/) 4. [PitchBook - Fever 2026 Company Profile](https://pitchbook.com/profiles/company/62912-89) 5. 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